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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I was confused on a point while ordering my first box and the customer service was great! I look forward to getting my box!
I actually hit the wrong button. I wanted yearly plan not monthly. I purchased plan and before I even finished asking for a refund back from monthly he had already done it... I LOVE FAB FOT FUN.
Yay! We are so happy to hear that our Customer Care Team was able to assist you with your subscription! Thank you for such an amazing review! Xo
I have been a subscriber for 3 boxes. The first two boxes were great. The last one was not packaged like the other two and when I contacted them there was an apology but nothing was resolved. I have since cancelled my subscription. Not so FanFitFun.
Hi Karen! We are sorry to hear about your experience! We hope to surpass your expectations in the future! In the meantime though, feel free to reach back out to our Customer Care team at fff.me/care if there is anything else we can do for you! Xo
I was a bit confused thought I should have a credit for referring a friend but what I did didn't qualify but FabFit made it right
Hi Denice! It is always our intention to make things right for you and ensure that you will have a great experience with us! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love fitfabfun! The products and the excitement are super awesome! My box was full of some amazing things! I love the reusable straws, the umbrella and the amazing Body Cocoon lotion to help sleep and calm... amazing! I was super pumped about all the goodness in this box and the adorable box it comes in will be great for storage! However, with this virus, I'm not able to continue service right now and the help I received concerning this was so awesome. I'm super grateful! And I will definitely buy again!
Primo was efficient and friendly. My issue was resolved and I got a confirmation Email as well.
Thanks for taking a time to leave a review, Marilyn! We are so happy to hear you that you had a great experience with our Customer Care Team and that your concern has been fully taken care of! Xo
I spoke with Shawn and she was help full and sent me a replacement for my missing item without any questions. I also was disappointed in not getting a particular item in my box and she is sending that as well.
Thank you Shawn and thank you Fabfitfun
I somehow accidentally signed up for both a seasonal box and also annual, so I was charged twice. I emailed customer service and within 8 hours they got back to me, explained what happened and are refunding the subscription I didn't want. Very helpful.
Hi Tiffany! We're so happy to hear that you have been fully assisted with your subscription! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo!
Called customer service and spoke with Cole in the Philippines. He was professional kind amd joyful such a wonderful representative of Fab Fit Fun. Its employees make it a great company.
We are so happy to hear you have been fully assisted, Amber! Xo
Trying to shop I go to site it wants your email and password, max tried to help, but the screen is not working to change password,
Hi Kathleen! We're so sorry for any trouble with the website! We recommend using Google Chrome or Mozilla Firefox as our website works best with these browsers! We hope you have been fully taken care of! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Need help with my username and password and was taking care of efficiently kindly professionally
Hi Anna! We are so happy to hear you have been fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Absolutely amazing I recommend every women give them a try. U cant go wrong. And if u do sign up u should do annual if u can it comes with great perks.
Yay! This was just so sweet! Thanks for leaving us a review! Xo
My box was delivered and Fed Ex just left it in the driveway in the rain. (we have a delivery box) Because of the delivery, my two German Shepherds decided the fab fit box was their Chewy Bark Box, destroyed it and chewed up 3 items in the box. This was not FabFitFun's issue but a Fed Ex issue. This box is part of an ongoing Christmas gift to my daughter. She was very disappointed as we picked up the damaged items from the yard. Savannah was so helpful with our issue ( we couldn't even tell what items were missing) and FabFitFun is replacing the damaged items even though it wasn't their fault. Great company and what a fun seasonal gift!
Hey Paula! We always want our members to receive their boxes on its best condition and we're so sorry that sometimes, this was not the case! We are so happy to hear that our Customer Care Team was able to assist you with this and we can't wait for your daughter to receive her new box! Xo
I had a problem with a double charge on my account and Jojo helped me out
We're so glad our Customer Care team was able to get this taken care of for you! Xo
I appreciated the efficient, prompt and polite response to my issue. I am satisfied with the solution provided. I'm a fan fo'life!
Hi Chrissy! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
I had a rather large order and only half of it came w/no indication that it was box 1 of 2 on the order slip or box, so I was afraid I'd been shorted. I called to ask if the rest of my order was coming and Taylor was able to find it and give me a date and time for when it would be here.
I called because I received a lip balm that was damaged. It was such an easy call. A new one is already on it's way.
Glad to hear your issue has been fully resolved! Xo
It as quick and efficient. She resolved my issue. I was expecting more of a headache.
Hi there! We're so happy to hear our team was able to assist you! Thanks for sharing! Xo
Best experience! Very knowledgeable in what needed to be done in. Sry little explanation!
Loved getting these boxes. I hate to discontinue while we move and relocate. Ill be back in 6 months.
Hi Linda! We're so happy to hear you're loving your Fabfitfun boxes! We hope to have you back to the FFF family when the time is right for you! Thanks for leaving a review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Welcome to the Fabfitfun family, Shaylin! We can't wait for you to receive your first box, it's going to be amazing! Xo