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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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FFF is new to me and so far, I've been pretty happy, especially with my Spring box... I'm not happy about my spring box being shipped b4 I could choose a item or a chance for add on's but thankfully the box was worth it anyways, I will definitely remain a client for the Summer box
Hi Barbara! We always want our members to love the items they receive, which is why we work to provide a variety of beauty, wellness, lifestyle, and fitness Customization options as well as products all members will receive, hoping that as many people as possible will be able to find utility and joy from their selection! We encourage our members to customize their boxes each season to ensure they're receiving the items they prefer. We appreciate this review and look forward to many more seasons together! Xo
Becky.
Was amazing and so understanding. I wish everyone of my customers service experience was as good as it was with Becky. The world would be a better place if more treated each other the way she treated me. Up front honest and understanding. FabFitFun is. Lucky to have her!
This is just so sweet! Thanks for the 5-star review, Kristi! We are glad to hear you had a great experience with our Customer Care Team! Xo
Love all the items I've received! It's great how you can choose between certain items love that option
We are soooo thrilled to hear you're loving your new items, Susie! We can't wait for you to see what we have in store for this year! Xo
Thanks for leaving a review, Kelly! We are glad that you have been fully assisted! Xo
Fab fit and fun has been like receing a surprise box at Christmas! Never know what you will get unless of course you picked your items. There was NEVER anything I didnt like. If there was something I didnt realy need I passed along to someone else. Fab Fit and Fun is not scratch off my list completly, at a later future date I will resubscribe. In the mean time, please, please be safe out there.
Thanks
Tammy
This is such an amazing review, Tammy! We are so touched to hear you are loving the Fabfitfun subscription! We are always here to welcome you back when the time is right for you! Xo
Unfortunately I had a small problem with one of my items in my FFF box. However my e-mail regarding the concern was answered immediately, and after just a few courteous emails the issue was resolved. Best customer service!
Hey Lorrie! We are happy that you were fully assisted! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I had excellent customer service today with Dani, my box was lost by USPS and I was on the phone for 5 mins and she had a new box sent to me. I appreciate fabfitfun having such excellent customer service!
Hi Christina, thanks for taking the time to leave a review! We are happy that you had a great experience with our Customer Care Team! We can't wait for you to receive your new box! Xo
On line chat. It was fast and efficient and very helpful l. Thank you FFF.
Thanks for leaving a review, Christine! Xo
I was not aware the Free Starter Boxes to send to my friends have an expiration date of 7 days after receiving the email. I created a live chat & the representative (Simon) had brought that to my attention. & also sent an email to the appropriate dept. requesting sending me 3 Starter boxes. He was expedient, compassionate & professional.
Hi Loretta! We are thrilled to hear that you are sharing the joy of Fabfitfun Starter boxes to your friends! To help clarify, once you send the box to a friend, they only have 7 days to redeem their free box and begin their trial subscription. We're happy to hear that your concern has been fully taken care of! Thanks for the 5-star review! Xo
For the past 4 years I've been giving yearly fab fit fun subscriptions to my granddaughter. This is the first time that we had a defective product in the box. I called customer service and spoke with Silver, she was so nice and helpful and took care of the problem immediately. My granddaughter loves getting these boxes every few months, she graduates this year and moves on with her new exciting life and I will keep sending her fab fit fun!
Hi Debbie! Thanks for such an awesome review! We are so happy to hear that our Customer Care Team was able to assist you with this! We appreciate you gifting the Fabfitfun box to your granddaughter and we can't wait for her to enjoy next upcoming season's boxes. It is going to be amazing! Xo
I just realized over the last few days I had not received my Spring box. After checking my credit account I saw my payment transaction had gone through so I checked back in my emails for my tracking details, something I don't normally track as my box has always arrived with no issues over the years that I have been a member. Upon checking the tracking details I saw that it had been marked delivered 3 weeks ago. I admit I was reluctant to contact the team at FabFitFun as I truly did not think they would be very helpful since the tracking record did show delivery. My team contact person Tyler was terrific from the very start of our chat he was professional and helpful asked me some questions and was very apologetic that my box had not arrived safely, my chat was a good experience and I am very happy with the outcome. Thank you Tyler & the FabFitFun team.
We are so glad to hear that you have been fully assisted by our Customer Care Team, Sharon! It is always our intention to provide the best customer service and our member's satisfaction is always on top of our priority! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I looove my spring box... Happy Spring to me! There is nothing in there I didn't like... I'm looking forward to the rest... Hurry up summer, fall and winter lol
Hi Julie! We are sorry to hear about your experience. All members are able to customize a few of the items that go into their box and Annual members receive more customization options! We hope to surpass your expectations in the future! Xo
Quick and easy, loved the boxes but had to quit because I lost my job.
Heart was extremely helpful at resolving the issue and assured me that she would fix the problem and gave me the times when I would receive my package.
Hi Angela, we are glad to hear that you had a great experience with our Customer Care Team! We can't wait for you to receive your Spring box! Xo
FFF always takes care of me and handles my situations great if one comes up which is rare. I love the customer service staff and everyone works so hard to meet their customers needs.
This is just so sweet, Jennifer! Our member's satisfaction is always on top of priority and we are so happy to hear you had a great experience with Fabfitfun's Customer Care Team! Thanks for leaving a review! Xo
I found I had inadvertently established two FFF accounts - one at my previous address, across the country, and one here at my new address. I wrote in, and Robyn immediately responded with info about what they had on file. I answered her questions on preferences, and she immediately corrected the situation. This is not the first time I have had inquiries, and every time FFF is responsive, helpful and courteous. Then, there are the boxes, themselves. I share with my girls, and it is a time we look forward to. Kudos FFF! We love you.
We are so glad that our Customer Care Team was able to fix this for you, Kevin! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We are always more than happy to help! Xo
Hi Nerissa! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I'm always surprised when I receive my box full of goodies. If I ever have a problem customer service is on the ball.
Hi Elisa! It is always our intention to provide the best experience to our members and we are so happy to hear that our Customer Care Team was able to make things right for you! Thanks for the 5-star review, we appreciate it! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathy! Thanks for the 5-star review! We're glad you were fully taken care of! Xo