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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Back in Dec 2019 I thought I was only signed up for the winter box. Turns out that it was for all the seasons. Oops! I'm glad I did. GF is very happy.
Hi Clifford! Thanks for taking the time to leave a review! To help clarify, we do not have a system set up for purchasing only 1 box. Upon successful sign-up, you are automatically enrolled in a seasonal subscription and your account will automatically renew each season unless you decide to cancel before your next bill date. We hope your girlfriend's loving her Fabfitfun boxes! Xo
Anytime I have had a mistake on my part the FabFitFun team has been willing to help me however they could. They are compassionate and I am so happy with the service. I have had an annual membership with them for a while and plan to keep it as long as I can. I have even gifted my mom annual memberships because she always loved what I received. Now we have fun mom/daughter date nights to open our boxes together.
This is just so sweet, Selena! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
Sending me products I didn't get. Resolved my issue.
My Fabfitfun boxes are a much anticipated event for me. I'm always super excited to receive them and am usually very happy with the contents. My favorite subscription box by far
Hi Rachel! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I have been with fabfitfun for about a year now and have had a few technical difficulties all cleared up with in moments of messaging fabfitfun I have never been frustrated or wanted to quit. I love everything I get in my box if I don't love it my daughter and niece do not to ment up n the addons for a fraction of the price. Life time member!
Hi Brandy! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
My second box hasn't arrived and I am now in touch with postal service.
Hi Valerie! It is always our intention that our members receive their boxes in a timely manner, however, we no longer have any control once boxes are handed over to our partnered carrier for its shipping. We can't wait for you to receive your Spring box! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. Xo
Nash was wonderful in helping me with my password set up and understand my account more deeply.
Thank you for all your help!
Barbara
Hi Barbara! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I've tried to take a picture and send it but it won't let me. I'm doing something wrong but dont know what. I'll be ok with what's left in the tube though.
Overall good experience. I would like to see more products for fine facial lines and aging skin
Hi Tracy, thanks for the 5-star review! We are so happy to hear that you had a great experience with your Fabfitfun subscription! We gather a lot of feedback from our end-of-season box survey. Please make sure you fill out the survey because it truly helps us to curate boxes better for the next upcoming seasons! Xo
Jim gladly took care of an issue that was totally my fault! He fixed everything and I am so thankful FFF has such wonderful employees!
Hi Cindy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
I received amazing products and they are definitely worth the price. Thank you FFF for creating this for all of us.
Very efficient help me with my issues and was happy to help
Hi Julie! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I love this Company. The products are wonderful. This subscription honestly benefits the consumer as i cannot see them making much of a profit. The cost of subscripl tion just cannot cover all the amazing FULL size products we receive! If i have questions, i get an immediate response. The Company never tries to 'put me off', always fixing the issue. Always. Their customer service is unprecidented... They care about their customers.
Hi Kelly! Hi Anna! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I love receiving my box every quarter! I look forward to exploring new products and falling in love all over again with brands I love!
Hi Rebecca! It is always our main goal to introduce our members to new and exciting products! We are so excited to hear you are loving your products! Xo
I recently had an issue with my recent package and they exceeded my expectations in ensuring that I would get my product.
Hi Araceli! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
She was very helpful, polite and had my problem solved in 5 minutes. Very good experience
Thanks for leaving us a review, Lisa! Xo
Hi Krista! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jean! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo