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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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These people have the best customer service around! I've never been unhappy with them and they really care about their customers happiness instead of profit
I reached out and my rep was able to solve the issue re sent another box unfortunately the waiting period is up to 3 weeks. But i Will hopefully get this box.
Thank you
Defective. The arm of umbrella broke as soon as I opened and closed the first time using. Such a disappointment with the product, especially since I did not own an umbrella.
Hi Veronica! We always want all the items to arrive in the best condition and we’re sorry that this was not the case. We are always happy to replace damaged/defective or missing items within 2 weeks of your delivery date and it looks like a member of our team has processed a replacement for you! Xo
Worth every penny! Great quality products. Full size. Great customer service! You won't regret it.
We are so happy you love all the items you are receiving! Thank you for being a part of the FFF family! Xo
I had specific questions that I wasn't sure wouldn't be answered. Got an email from Bucky, and he was very knowledge and helpful. It was a wonderful experience. Other places have been lacking in helpful
Hi Mary! Thanks for leaving this five-star review! We are so happy to hear you were fully taken care of after your concern! Xo
The customer service was amazing. Especially with the craziness of our world right now it was wonderful to have someone get back to me so quickly
Hi Mel! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Today the Editor's pick offering came to my email. I instantly jumped on and started reviewing and ordering a few things. Not too far down I started seeing "out of stock" repeatedly. When I discovered that more than 1/2 of the items **284** that's right - TWO HUNDRED EIGHTY FOUR supposedly available items initially, were out of stock - I was extremely disappointed. I understand that annual subscribers should have perks - but it shouldn't be a punishment to seasonal subscribers. - let seasonals jump at same time as annual and pay a premium; OR annuals get a discount; divvvy up the plunder - 75/25 or something - so that at least seasonals get a shot. It is extremely unfair that FFF has to manipulate good customers into annual subscriptions by shutting them out of editor's pick. I'm a relatively new customer and I'm just still in flux about whether or not to do an annual subscription. MORE important, however, at the moment is budget. Some of us simply cannot afford a $200 outlay all at once for a luxury purchase. My call today was to voice these concerns. If FFF wants to be pro-active, fair and a place people consider "good to do business with" this needs to be examined - and hopefully changed. Up until this moment I have been delighted with FFF - the quality of the items, the value of the boxes, customer service - well just about everything - and would yesterday have given a rating of "5". It just plummeted., This has left a not very good taste in my mouth sadly.
She was very good at resolving my issue. She made sure that what I needed to have done was done in a timely matter.
Thanks for taking the time to leave a review! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
I had a question about a charge from Fabfitfun so I reached out via email and the response timing was so fast I couldn't believe it! I can't wait to see what comes in the boxes!
Hi Chrystal! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I have never had a bad experience or been disappointed with the customer service with FabFitFun. They ALWAYS go above and beyond to ensure their customers receive the best experience on every level. Their Customer Service Agents truly go the extra mile to answer any and all questions. I have NEVER been passed off to someone else, transferred over and over as so many companies do. They stand behind each product. For any reason there is an issue with a product, They immediately address it. They want their customers HAPPY!!! I LOVE FabFitFun!!!!
Hey Kristin! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. We can't wait for you to see what we have in store for this year, it's going to be amazing! Thanks for leaving such an amazing review! Xo
Great, problem was fixed and I am a happy customer.
Hi Jaime! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
Our Customer Care Team's priority is to provide the best experience to our members, Alex! We are happy to hear you were assisted! Xo
Excellent service, Maggie gave an excellent explanation, detailed
Thank you
Hi Mariah, we are glad that you have been taken care of! Thanks for leaving a review! Xo
My first box was awesome full of exciting products that they choose from my survey profile that I filled out. The second box came late in March (Winter Box)? Two items that were particularly irritating to receive was a bath towel that goes with NOTHING that I own supposedly worth $50 and a cheesy fake gold necklace that is supposedly worth more that that? I don't think so. I never expressed interest in a bath towel or a fake gold necklace, I don't even wear gold?
Hi Shannon! Thank you for taking the time to review! We recommend filling out the end of season survey to help our team better curate boxes in the future!
Zac was professional, helpful, and so much more! Zac would be my go to person if I had the option to choose. Everything was dealt with and resolved without the "robotic " response you would normally receive.
I love when I get to order from Fab fit FUN that's it! It's Just FUN with all of their products I love every single item they offer! I feel so girlie when I use their health and beauty products
I recieved an email that my FFF box was delivered. I contacted their customer service and they responded to me very quickly and were so kind and knowledgeable. They are sending me a new box. I couldn't be happier. It was ab absolute pleasure to work with.
Hi Christine! We're so happy to hear you're fully assisted! We're so excited for you to receive your Spring box! Xo
If you choose to cancel this sub box, be ready for the begging from them not to. Had to tell them 3 times CANCEL MY SUBSCRIPTION PLEASE!
Hi Irma! We are sorry to hear about your experience! We always just want to ensure a member wants to cancel but members are able to easily do so on their account if they wish. We hope to have you back soon! Xo
I had a issue and it was dealt with in a timely matter and fixed. I was treated with respect and the customer service rep went over and Beyond to fix the issue that happened. I will stay a customer and spread the word.
Hi Candice! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo
Hi Daina! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Serena! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo