FabFitFunReviews 4,287

As a newbie to fabfitfun, I messed up when Customizing my first box. I wrote to Customer Service for help understand big what I did wrong, explained that I was confused and disappointed. Kim, the CS Rep, wrote an amazing response. She has researched and discovered what I did wrong, explained the whole thing to me very clearly, and had the item that I had missed ordering sent to me anyway. You know that kind of customer service creates such customer loyalty! I felt very valued, really understood and not stupid for making that error. I am excited to be starting this relationship with fabfitfun. They are as great as I had heard!

Where do I begin! I responded to several fb advertisements and was excited to try FFF. First issue, a had to pay before I could see the items to customize my box. Second issue the items available for customizing were not the same as the advertisements, I wasn't interested in what was being offered. Third issue I wasn't able to finish customizing, app froze. Fourth issue promised two additional items for my trouble with customizing. Suggested items I was interested in. Questions not answered in email exchange. Fifth issue received my first box. Did not receive additional two items, didn't even receive my customized picks. I have pixie short hair and received a detangling brush which I did not pick in my customizing. I received a cardigan, 5 times to big for me and looked like a hospital housecoat. This was also not what I picked, I chose the rug. The other items were a two dollar scrubby, spray mineral water, spray make up finish, a half full jar of face mask. Junk! Sixth issue I immediately notified FFF of my dissatisfaction and to cancel my subscription and refund my money. I was then informed all sales are final, no refund but would receive a refund for the future boxes I paid for. This company is falsely advertising and misrepresenting their product.

Wife subscribed around Aug 2019. I read reviews and told her to cancel subscription, which she did in Oct 2019. I have email from company confirming and saying there would be no further charges... Lo and behold, March 2020 there is a charge to credit card for almost Cdn$100!... I log in to wife's account status is marked "Seasonal: Active" We deleted ALL of her account info last year and the fields were still blank, including credit card info, and yet the last four digits of card still appeared above the box. You can edit all you want but edits to not show up... Contacted company and was told "... I can see here that your subscription has been reactivated on March 23rd, 10:26 AM PDT. Once a purchase is made it is considered final and non-refundable." Another email told us that a package was on the way and that the company was not set up for returns - hahahaha! Was offered a 50% refund if we kept the box, or send it back for full refund (Wait - you aren't set up for returns, right?). Will likely end up having to keep box since I don't trust them to refund in full if we send back. I will THEN have to get new credit cards issued since I KNOW this will not be the last time they try this stunt... BTW company is 'based' in USA but emails come from Philippines.