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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo


fabfitfun.com
Founded in 2010
Los Angeles, California, United States
+119
How would you rate FabFitFun?
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FabFitFun Reviews Summary

FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.

service
214
value
197
shipping
189
quality
189
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Fitfabfun
April 6, 2020

Leigh was awesome! She fixed my issue with ease!
Thank s leigh!

Date of experience: April 6, 2020
Pennsylvania
1 review
0 helpful votes
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Account issue
April 5, 2020

He was very informative solved my problem right away without any hassle would recommend fab fit to anyone

Date of experience: April 5, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Thanks for taking the time to leave a review, Mara! Xo

California
1 review
0 helpful votes
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Well I was a little disappointed that we have to put our card info and be charged before choosing our items then finding out that most products were unavailable. My Husband spoke to Walter and he was able to cancel our subscription and refund us for the box. We didnt want to pay for stuff I wouldnt use. Thank you Walter.

Date of experience: April 5, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Raychel! To help clarify. New members have the opportunity to Customize the first item in their box prior to signing up. However, since Customization is an exclusive perk for FFF members, it can only be accessed after purchasing the box. We are happy to hear that you have been fully assisted and we can't wait to have you back in the Fabfitfun family when the time is right for you! Xo

Texas
2 reviews
0 helpful votes
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Great Customer Service
April 5, 2020

Aside from loving my FabFitFun box the customer service I received when I had an issue was excellent.

Date of experience: April 5, 2020
FabFitFun .. — FabFitFun Rep
over a year old

So sweet! Thank you for the 5-star review! Xo

Michigan
1 review
0 helpful votes
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Shipping
April 5, 2020

Answered my question about shipping on edit sales
As opposed to add ons

Date of experience: April 5, 2020
Virginia
1 review
0 helpful votes
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Awesome Service
April 5, 2020

Did understand how things are done and made some mistakes. Paige explained the process and really helped me out.

Date of experience: April 5, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Deborah! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo

Canada
1 review
0 helpful votes
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Excellent service
April 4, 2020

Very understandable. Explained matter to me clearly and efficiently. Overall professional.

Date of experience: April 4, 2020
New York
1 review
0 helpful votes
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Order?
April 4, 2020

Excellent customer service
Explained everything
Call was in early hours and we got disconnected. He called me rite back.

Date of experience: April 4, 2020
New York
1 review
0 helpful votes
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Had a problem
April 4, 2020

Perfect! I got the help I needed. It was very professional and quick. Very kind and thoughtful.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Melody! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo

North Carolina
2 reviews
0 helpful votes
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Rockstar Service
April 4, 2020

I clicked on something by mistake, and it was ordered. I immediately emailed and Ellie got right back to me. Very understanding and took care of the problem. Just one more reason that I love that FabFitFun

Date of experience: April 4, 2020
Nevada
1 review
0 helpful votes
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Love my FFF!
April 4, 2020

I started out a seasonal member. Loved the edit sales and always got what I wanted even as a seasonal member. I upgraded to annual for the extra perks. There have been a couple glitches over the 2 yrs but nothing serious and FFF has been awesome fixing the issues. Cant wait to have more fun with my deliveries. It's like Christmas 4 times a year! Tha is FFF!

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Julie! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo

California
1 review
0 helpful votes
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Great Service
April 4, 2020

Andy took care of my problem immediately with no fuss.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Yay! We are glad you've been fully taken care of! Xo

Alaska
1 review
0 helpful votes
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Amazing customer service
April 4, 2020

When I had a problem they solved it right away and they were so kind!

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Yay! We are thrilled to hear that you had a great experience with our Customer Care Team, Jen! Thanks for the 5-star review! Xo

Texas
1 review
0 helpful votes
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Loss or stolen box
April 4, 2020

I was gone from home when my box was delivered. When I came back home it wasn't here. So i contacted customer service. Zam took care of it all. She is in the process of resending me a replacement box.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Amy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo

Pennsylvania
1 review
0 helpful votes
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FabFitFun works hard
April 4, 2020

I signed up for FFF and a coupon code didnt go thru after annual payment. They quickly resolved issue keeping in touch while fixing it.

Other companies have told me sorry if code didnt work NOTHING they can do.

FFF really rocked it and seems like they care about customers.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Jennifer! We are glad to hear you have been fully assisted with your concern. Thanks for the review! Xo

Washington
2 reviews
0 helpful votes
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Three years of Fun
April 4, 2020

I have enjoyed my time with your company received wonderful gifts and surprises but these difficult times has caused some changes in my life but thank you for everything

Date of experience: April 4, 2020
New Jersey
1 review
0 helpful votes
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Trying to get free box
April 20, 2020

My friend sent me a free box we happen to live at the same address cause we are roommates, I tried using my phones data and I still can't to the page o need to get to. I also went up town and used the free WiFi at the library still both I g I'm very disappointed. Really wanted to try FFF.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hi Elisha! If both sender and receiver of the Starter box link share the same information from any of the following as email address, phone number, billing information, shipping address, credit card details, and IP address, new members cannot redeem the free Starter box. This is because the invite code is protected by fraud blocks. If the IP address was not the problem, we would suggest using a shipping address that is different from the sender. Feel free to reach back out and contact our Customer Care Team at fff.me/care if it still does not work!

South Carolina
1 review
0 helpful votes
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LOVE FFF and Robyn
April 4, 2020

I get so excited when my box arrives. During these strange times, it is a very special treat. I am a very very happy customer. For the cost, it is more than worth it. All the doctors say "take care of yourself, so you can care for others". This is a great way to do that, without breaking the bank.

Date of experience: April 4, 2020
Minnesota
1 review
0 helpful votes
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But Tessa at Fabfitfun was very helpful. Come to find out the sale ended two days ago but she let me know that they where having a new sale on the 10th so I will be on the look out to see if by chance the product I liked is at that same! Quick, efficient, and informative.

Date of experience: April 4, 2020
FabFitFun .. — FabFitFun Rep
over a year old

Hey Cher! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo

California
1 review
0 helpful votes
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Extra charge
April 3, 2020

I was charged for something extra that I did not mean to order. They took care of the problem right away and my bank account was credited with the amount. I was treated the best ever and was so pleased with the ease of the transaction.

Date of experience: April 3, 2020
FabFitFun .. — FabFitFun Rep
over a year old

This is just so sweet, thanks for the review! We're happy you're fully taken care of! Xo