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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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My daughter is 19, has her own job, and decided to spend some of her hard earned $ with fabfitfun... who wouldn't? But she received items that she will never use, anytime soon anyways... spoke with a rep, and got the way more than expected... she was also being nice, which we are not used to...
Clint was a huge help when I started experiencing technical issues while navigating through the site to confirm and submit my order. He was very personable, experienced and helpful.
Hey Danel! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
There was a charge on my account that if I select it was a mistake. Jeremy took care it right away. He did make my day
Hi Gerry! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you! Xo
My package was lost by the post office, from the website I was able to start a chat and the rep was very efficient and he didn't make me answer a million dumb questions, just looked it up himself and fixed it!
Thanks for leaving a review, Leslie! Xo
They continually let you buy things then you discover when you get your order it's missing items they over sold and cancelled on you. Very disappointing experience! Was a member for 3 years and today cancelled due to these issues in the past 3 orders.
Lette gave me great customer service. Very helpful and gave a suggestion and offered a special. She resolved my issue.
Hi there, Shannette! We're so happy to hear you had a great experience with us! Thanks for taking the time to leave a review! Xo
Pleasent and thank you for the experience. You all are heroes to be working though Covid 19.
I love FFF! The people have been great and I love doing business with them They treat me with respect and handle any issues I have.
Hey there, Shawna! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I love the live chat to solve problems. No emailing or waiting on the phone for a live person! I feel problems are fixed faster & you are actually talking to a person not a computer
Thanks for this review, Arielle! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I noticed i had a charge on my credit card. I emailed and i was contacted in less than 12 hours. Issue resolved.
Hi Sonja! We're so glad a member of our Customer Care team was able to fully assist you! Xo
Thanks for the customer service helper I Now will be receiving my first box spring box. I am so excited because I've always wanted to try fab fit fun.
Hey Mellisa! We're so happy to hear you had a great experience with us! We can't wait for you to receive their boxes and hope they love all of their new items! Xo
Necklace was broken and I sent photo of damaged product
I was annoyed that I wasn't able to sign up for the Annual membership unless I reactivated my original seasonal membership. So I was charged both fees! Plus I didn't receive my add on cardigan that I'd ordered. At any rate she corrected the double charge on my card & apologized for the few items sent that didn't fit my needs. She was great. Thanks
Hi Teri! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your box! Xo
All customer service interactions with FitFabFit have been
Excellent. This company really excels at positive and caring service as well as a selection of great products.
Hey Leann! It is our goal for our members to absolutely love every product they receive and we are happy to hear you're enjoying your new items! We are glad as well that you were fully taken care of! Xo
Some how I double ordered a box he help me cancel the second order and saved my budget
Hi Pamela! We are amazed to hear that you have been fully assisted with your order! Thanks for leaving a 5-star review! Xo
I had a concern that was addressed timely and answered my question thoroughly
Box fulfilled my expectations and the customer service was awesome
Hey Denise! We hope you're loving everything in your box! Thanks for sharing and leaving a review! Xo
Yay! We are thrilled to hear you have been fully assisted! Xo
Received my Spring Box and was pleased with everything in it! So exciting, can't wait for my next box
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kendyl! We're so sorry to hear about your disappointment with the items your daughter received in recent seasons! We always want our members to have the best experience and look forward to the opportunity to surpass both of your expectations in future seasons! Xo