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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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My question was answered right away. I love the fast response
Hi Gay! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! Xo
I had an issue with my order and Zam handled it quickly and completely to my satisfaction. She made sure that I was a happy customer.
Hey Nita! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Through all the corona virus confusion, I forgot about my fab, fit and fun box but was able to remedy that right away with the awsome customer service they have, thanks guys, you made my day and month, nothing like a fab; fit, fun box to make it through this corona funk
Hi Lisa! We're also hearing from other members telling us how much the seasonal boxes are helping them get through this tough time. We are glad to hear we made you happy! Thanks for leaving a review! Xo
Explained all the reason very helpful and patient was clear and precise thanks
Hi Melinda! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
My package never arrived and after doing my own investigation and getting nowhere i reached out to fabfitfun and spot to their customer service. The experience was most pleasant if i do say so i was frustrated when i first reached out but the nice young man put my mind at ease and came up with a satisfactory idea and even replaced my missing package
To my surprise i was pleased with the outcome
Hi Elena! We always want to ensure that our members are receiving their package and we are sorry to hear that this was not the case. We are glad that member of our Customer Care Team has assisted you with this! We can't wait for you to receive your box, it's going to be amazing! Xo
They always send great quality products. If you ever have anything wrong or you want a different color you can let them know when they will send you the color you want. Customer service is very easy to work with polite, kind and they solve your problem.
I absolutely love receiving my box every season!
Thank you for such a sweet review, Terry! It is always our main goal to introduce our members to new and exciting products and provide the best customer service! Xo
That's great to hear, Hannah! Thanks for leaving a review! Xo
I love the offers they give us, the customer service is amazing, the products are phenomenal!
Hi Danielle! We are so excited to hear you've enjoyed all of your boxes with us! We appreciate this review and look forward to many more seasons together! Xo
I absolutely love FabFitFun; their products are such good quality and it makes my entire week when I receive one of my packages from them! It's like Christmas every time. Their prices are reasonable for what you get, and their customer service is very polite and kind. I recommend FabFitFun to everyone!
Hey Elizabeth! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Lucas responde and fix the problem I was having with the charges in my account with than less than 24 h.
We are so glad to hear that a member of our Customer Care Team was able to assist you with your concern, Sara! Thanks for the 5-star review! Xo
I really enjoy my boxes. Not only is it a gift that keeps on giving but I am able to use or regift any item. Just love... also bonus my boxes are the most beautiful storage boxes ever!
I only received 5 items in my Spring box & knew there had to be some items left out, because this wasn't the norm. I emailed my issue & was impressed with our quick Rose responded. She apologized, thanked me for my purchase &
Let me now exactly what she needed to rectify the requested the information she needed from me to resolve it. Within hours of me sending the info, she let me know exactly what was missing, the exact items I would be mailed & approximately when I should be receiving them. She didn't leave me with anything to question or ask, now that is what I would call High Quality Customer Service. I usually don't send reviews unless the service was absolutely terrible or if someone needs to be acknowledged for being the best at the job. Definitely a fan of the products & the CS, even with the world being so unbalanced. This leads me to believe that FabFitFun treats their Employees well. Would love to work at home for this company!
Felt supported but chat ended without confirmation that I was satisfied with information... responded then ended discussion.
He went out of his way to make sure I understood what was going on. If He
Hi Randie! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Great box great stuff great people the box was on time my wife loved it and now ordered for my daughter thanks y'all mike lotz
Hi Micheal! Thanks for leaving a review! We are so glad to hear your wife is loving her Fabfitfun box! Xo
I'm very ill and he cared and listened he was the nicest person I've had the pleasure of doing business with thank you
Hi Tina! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait to share more seasons with you! Xo
The team respond to phone calls and emails in a timely manner, I am pleased especially with their customer service
Our main goal is to provide the best customer service and we are so happy to hear you are one satisfied member, Lisa! Thanks for taking the time to leave a review! Xo
The customer service person was very friendly. The person was very fast at answering my question and solving my problems.
Hi Roxann! We're so happy to hear you had a great experience with us! We can't wait for you to receive the next upcoming boxes, it's going to be amazing! Xo
I'm a little bit bummed about fff spring box to get an item that don't work now I have to wait 3 weeks for replacement (Glo device). Did not like 5 out of 8 items from my box doesn't cut it, also not having enough items for your customers at customization time that is not cool especially if you're an annual member. Hoping summer box is better
Hi Michelle! Since we are a Seasonally-based company, our inventory changes often so when we run out of an item, we do not restock it! All items featured in the customization are only available while supplies last! We always strive to provide enough inventory for all our members and we are continuously working on improving and expanding our inventory to give our members the best experience. On the other hand, we always want our members to receive their items on its pristine condition and we are sorry to hear that this was not the case! We are glad to hear that you have been fully assisted by one of our Customer Care Team! Replacement orders typically ship within 3 weeks of order submission, but often much quicker! We can't wait for you to enjoy customizing the next season's box as we have a lot of amazing new products to offer! Thanks for taking the to leave a review and we hope to surpass your expectations in the future! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cara! Welcome to the Fabfitfun family! We can't wait for you to try our Fabfitfun box and experience the awesomeness of the items inside it, Cara! Xo