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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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She was helpful but I still haven't received my box, i may cancel
Really good the customer service representative was helpful, knowledge, patience, and most of all resolve my issues within a timely manner.
Hi Latonya! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
I let my daughter pick out the stuff in my box so it would all be a surprise but she did mention a few hours later that maybe she nor I would like one or the things she picked and she wish she would have picked something else. I emailed and explained the situation and just said I understand if it can't be changed but thought it may be worth a try and it was they switch it out for her. That is really awesome! Also want to comment even though it was late I got a reply email back within two hours which is another awesome thing. Very good communication!
Received an eye shadow that was damaged into loose powder. Very swift and satisfactory contact with FFF. Happy to be a customer.
This company will not allow you to delete your credit card information yourself. They sent me items I did not buy or choose and charged me. I had to contact customer support more than once for resolution. This company is scammy.
Great. Friendly. Resolved my issue quickly and efficiently
Hey Christine! Thank you for leaving us a review! Xo
Helpful knowledgeable and caring. The representative was helpful in providing me information in a kind and efficient manner
I spoke to customer service, about not getting my box because I moved. They made me feel comfortable, didn't blame me, or try and charge me for another box, just said another box will be sent out within 3 weeks. I have never experienced anything so easy. Thank you so much FabFitFun!
Reported never received my box even though tracker stated was delivered. The woman who I reported this issue too was knowledgeable and efficient.
Hey Kathy! We are so happy to hear you have been fully assisted! We can't wait for you to receive your box! Xo
4/10/20 I went by my regular mail to the mailbox and when I arrived I entered my box but it was open and everything inside had been stolen, I felt so sad it was my first time buying and finding the box but empty, he decided to write to them and With what happened to me, my response was immediate the same day they helped me, I am very happy and grateful...
Hi Gloria! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your box! Xo
Perfecta, solamente la página web en móvil no sirve muy bien tarda mucho en cargarse y para traducir la página.
Had a great experience with their customer service Dept. Love their boxes and the time they put into them.
Absolutely love the product and the staff are very nice and caring and helped me out
Hey Ashley! We're so happy to hear you had a great experience with us! We can't wait for you to receive your new boxes and hope you love all of your new items! Xo
My box was lost for over a week & she just went right ahead to reissuing the items to me.
Hey Amanda! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
Fab Fit Fun is an amazing company. I have always enjoyed every box I have gotten from them. The items in their boxes are quality items that you would not normally see in stores and that is one of the things I love. The other thing I love is that their customer service is actually manned by people and not autobots. It is so frustrating when you are on a chat with someone you think is a person just to have them tell you to hold on that they will get you a person to resolve your issue. If you just would put a person on in the first place, like Fab Fit Fun does, then you wouldn't have that problem. This company is just an all around pleasure to be involved with and I would definitely recommend it to all my friends and family!
This is just so sweet, Christina! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
All I can say is subscribe to them now! Visit me at *******@makemeprettie for your $10 off your first box code. I've had over 10+ and have canceled a few due to poor customer service. Here's my story, I'm a first time subscriber and let me tell you... their customer service is amazing! Their products are amazing as well but it's their promptness and easy way to reach customer service without waiting to here a response back is what makes it more personable. Every issue I had, a representative was able to help right away! Thank you so much for that. Back to the products, you can pick 3-5 items of your choice every quarter. Products are top notch! Delivery was surprisingly quick after processing my box as well. Perfect, well rounded products from wellness, makeup, skincare, cooking, fitness, kitchen, tech and so much more! What are you waiting for?! You'll really enjoy it, promise. *******@makemeprettie
Hi Tina! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I spoke with Amy about pushing my pay date back a week due to COVID-19 changes that I have been dealing with financially. She was quick to respond, super clear about postponing my pay date, and was super friendly about helping me with the new style box! I love FabFitFun so far and am SO glad I was introduced to this website!
Hey Brooke! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
Helpful, insightful, knowledgeable. He helped me figure out the issue and I was able to solve the issue right away.
Hey Dottie! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda! We are sorry to hear you haven't received your box yet. Please note it does take up to one month from successful billing to ship out. Please feel free to reach out to Customer Care if you have not receive shipping details by then. Xo