FabFitFunReviews 4,289

A few days ago, late at night, I got a notification from the Fab Fit Fun app that they were having a sale. In my late night quarantine fog, I thought it was a sale of items to include in my next subscription box. So I went and browsed around and selected something for my box and THEN I realized that this was just a regular sale of off-the-shelf items. Since this stuff wasn't going to be for my next box, I decided not to get anything and left the app. The item I selected was still in my cart, but whatever -- I use online retail all the time and leave stuff in my cart to reconsider another time or just because I'm too lazy to empty the cart before I leave. So last night -- again, very late -- I got a notification preview that the FFF sale was about to end. I didn't click through to it because I knew that I had decided not to shop the sale. I woke up this morning and got an order confirmation for the item that had been left in my cart! So now I have to line up in the customer service chat queue to ask for a refund. They act like they're doing you this huge favor of "No checkout needed," but really I think it's kind of gas-lighty ("Oh, really? You're mad that we were kind enough to charge you for something that you briefly thought about buying? Wow. You're pretty touchy."). The customer service rep was really nice and issued my refund on the spot, but I should not have had to ask for a refund if I never clicked a Purchase button.

I first off must say that I didn't not contact the cs at FFF to complain or anything during such a time we're all going through right now. But yes, an item I received was broken and I wasn't expecting to get another one (though it was sold out) but I do from time to time when there's an issue with any orders from any subscription or store that I've received lately like to connect with the other side working so we can all receive the items we need. It was a complete pleasure to speak with Britain, very personable, helpful, and actually resolved the issue and I'll actually be receiving another item to replace the broken one. The conversation was uplifting and fun. And I wanted to post my review on here not just because I'm happy with the personal cs I received but to thank ALL the FFF staff who is getting all the orders out so quickly and having these fun themed sales to keep people busy and feeling connected with the outside world it really is amazing and yes I know there's a lot of things that should be considered to be a necessity but actually they sell some items (I know I've bought them) that are necessity items but it's also a necessity to keep your normal life as normal as it can be right now. To have something that you enjoy doing/shopping, to have a community of members that you can speak to and an overall sense of having some type of fun and something to look forward to during so much of unknown that we're all facing now. I must applaud all of the FFF staff for making the stay at home order a little bit more fun and giving us something to continue to look forward to and doing it at a record speed! Above all please stay healthy and stay safe but thank you to all the FFF staff for what you're doing it is not going unappreciated!