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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I had a disappointment and the way it was taken care of exceeded expectations and more!
Every quarter is like holiday time! My daughter and I have so much fun opening the box and checking out all the goodies. I've found several brands I love that I would have never known about. Their customer service is amazingly helpful and so pleasant to deal with.
I love the sales between boxes and discounts to represented companies in each box. It's such a great way to discover new products and treat yourself!
Loveeee the items. Wish prices were just a lil cheaper considering the epidemic and temporarily losing my job. But... still loveeee it
Great and understanding customer service representatives, also gave several nice offers to try and help the situation.
I have been with Fabfitfun for over 2 years+. They are the one subscription I have stayed with. I've generally never had a problem with them. The one time I did they handled it right away with no issues. I have dealt with many other subscription boxes. Some of them were very unhelpful and left me with no options. I love this subscription box. They are one of the best.
Hi Stefanie! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I emailed to inquire about items missing from my delivery. Kim emailed me back very quickly. She was able to explain how some items will be delivered separate. I replied to her email & within an hour she replied. Unheard of reply speed for online customer service! She put my mind at ease!
One item did not wouldn't work. Customer service got back with me with a solution. Loved everything else in the box.
Hi Cynthia! We are so glad to hear that you're loving everything in your Fabfitfun box! We can't wait to share more seasons with you! Xo
I want to skip a time and they were like oh you can skip we're still charging you so go ahead and will just keep your money and then maybe later give you some product or something while the skipping a subscription was an option really meant we just literally giving them my money anyways very disappointed
Hola Iveth! ¡Gracias por esta increíble reseña! ¡Estamos muy contentos de saber que tuvo una gran experiencia con nosotros y esperamos compartir muchas temporadas más juntos! Xo
Fabfitfun was able to send a new box to me when the original box was not delivered, completely free. All I had to do was ask. Excellent customer service
Hey Kara! We always want to ensure that our members are receiving their boxes perfectly and we are sorry that this was not the case. Unfortunately, we no longer have any control once boxes are handed over to our couriers for shipping! We will take this to account to avoid this from happening again in the future! We can't wait for you to receive your box, it's going to be amazing! Xo
I called to cancel after receiving my starter box. ( my daughters thought I would like it). I am a no makeup, non jewelry, old fashioned mom. Very helpful and understanding.
Hi Eileen! We are sad to hear that you have canceled your subscription with us! Our boxes are constantly evolving with each new season and we hope we get the opportunity to surpass your expectations in the future and we hope to have you back in the future. Thanks for leaving a review! Xo
They were able to resolve my issue very quickly and with great kindness! I have confidence in all my purchases of FabFitFun boxes!
She helped me with my box that said it was delivered but I never got it could have been lost or STOLEN even she fixed it all super fast fabfitfun is my favorite surprise and I am just excited I will still receive one still thank you girl keep being you
I thought the add one we're free gifts and it with kindness and understanding that the issue was resolved positively
Hi Claudia! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We are so glad to hear that our Customer Care Team was able to answer any questions you may have! Xo
Explain to me that it was an item that was being shipped from a second party I am very happy with customer service they were right on it explained everything to me I love this company
FB Promoting Spring box but no product for new memberships so i didn't complete a membership as all the items were already gone. Nothing special for new members.
Hi Laura! We always want to have a transparent membership experience to our members which is why we advertise that our items are only available until supplies last. Since we are in mid-season, a few of our already sold out. However, new members still have amazing items to choose from on the customization page. We are continuously working on improving and expanding our inventory to give our members the best experience and we hope to have you in the Fabfitfun family when the time is right for you! Thanks for the review! Xo
Quick resolution to my query but I wish FFF when they send an email concerning part of the order that was a drop shipment they included in that email the items in question. I order a lot so it is hard to keep track --then I would not have had to bother customer service.
Hey Rosalinda! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. We are so happy to hear that your concern has been fully taken care of! Thanks for leaving a review! Xo
After I signed up to get my first box through them, they had a "mind body and soul sale" on their website. Like I often do with various websites, I added various items to my cart to look at later and make a decision on. Similar to window shopping, you know. And as I often do, I changed my mind and didn't want anything. Three days later, and I received an email at 3:30 in the morning saying I had purchased all of the items in my cart and charged me $212. They noted that they automatically charge everyone for anything that has been left in their "cart" by the time the sale officially closes. And since I had joined their subscription for the boxes, they had my credit card information. I searched for a while before I could find an actual customer care phone number, and I reached someone who was very kind and helpful. But she said she wasn't allowed to issue me a refund. She can only submit a request for a refund, and I will find out if they will allow me my money back in 24 to 48 hours. When I looked on their frequently asked questions page, it states: "Once we have charged you for the order, it is immediately sent to our warehouse for processing and we are unable to make any changes."
Which is not true and illegal. I have never heard of a company doing this before. Ever. I'm going to be a lot more careful from now on with whom I shop and put items into a cart. Hopefully I get my money back... I can't afford it.
Was pleased with how fast I was answered. Directions were helpful and easy to get to...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Danielle! We are so thrilled to hear you are loving your Fabfitfun products! We do aim to get all of our members boxes at the lowest possible cost and we will surely pass this along with the appropriate teams! Thanks for taking the time to leave a review! Xo