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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I got stuck at one point it was trying to force me to pay more money than I can afford right now
I emailed asking if common allergens can be accommodated in subscription boxes ie can my account be flagged so an employee can double check I'm not being sent a beauty item with an allergen in it. The answer is no. How disappointing! There's no point in me subscribing if there's a decent chance I'll get products I can't even safely use. The rep who I spoke with was very clear in the answer, hence the 2 stars.
The most dedication I was very much really pleased about was her quick contact back! Kim had all her facts straight when it came to my personal issue at hand. Therefore, there was not one single piece of my puzzle I needed further information on! I applaud Kim!
Hi Ashley! Thank you for such an amazing review, Cindy! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
Hi Juli! We are so glad to hear you are enjoying your Fabfitfun boxes. Thanks for leaving a review! Xo
I had an issue with something that I needed replaced and Shin helped me very well!
Hey Kathy! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your next box! Xo
So helpful and friendly! Krista did a great job and took care of all my concerns!
Changed my membership when updating my payment info but did it in the wrong order so my previous card was charged over my new one. Jessica not only called me back and apologized for not answering the phone but she made it so easy to refund and recharge on the correct card. Other companies should strive for this kind of customer service. I will continue to use FabFitFun as my gift to myself for life.
My chat was with Johnson E. He was great at addressing my issues and concerns. He was able to work out a plan for me during this time of uncertainty. He seemed compassionate and knowledgeable and my hubby appreciated the savings in order to continue my subscription.
Hi Antoinette! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
I absolutely love giving your box as a gift however I have had an issue every time I try to buy one online. Those who help me on the phone and by chat are extremely kind and try to be helpful however the issue has not been solved. I have to buy the gift using another email and wish I could actually speak with someone who works at the company with authority. That is the only frustration I have had.
Hi Rhonda! We're so happy to hear you enjoy sharing the gift of FabFitFun! However, we're sorry to hear about the difficulty you're experiencing in purchasing gift cards recently. Our team has followed up with you via email to ensure you're fully assisted through this concern! Xo
I didn't a membership on 4/20/2020 hour later I realized I couldn't do a membership at this time cause of personal reasons I asked for refund and to cancel my membership and got this wonderful girl Savannah on chat she was so wonderful got me my refund and cancelled my membership all same day very fast thanks FabFitFun I will return All stay safe
Hi Kelly! We are glad to hear you have been fully assisted! We can't wait to welcome you back when the time is right for you! Thanks for the 5-star review! Xo
Very excited for my first box to come and my next boxes to come in the future first time ordering been dying to do this
Hi Alexa! We are so thrilled to welcome you to the Fabfitfun family! We can't wait for you to receive your first box with us, it's going to be amazing! Xo
I am a new subscriber to this seasonal box subrscription and I am pleasantly surprised with their customer support. They will also have Seasonal sales on past items, I ordered some things and only recieved half of my items. So I contacted the support and they helped me track them down quite quickly.
Hi Amanda! Thank you so much for leaving us this great review! We're so glad a member of our Customer Care team was able to fully assist you and can't wait for you to receive your upcoming orders! Xo
Wrongfully charged and Nash helped us get everything straightened out! Thanks again!
Hi Mary! We are so happy to hear a member of our Customer Care Team was able to assist you with your billing concern. Thanks for taking the time to leave a review! Xo
A been debating on whether or not to order fab fit fun Box for Spring but I kept seeing the advertisements and the really neat items that were included for Spring so I decided to throw caution to the wind in order my the Box. All the items that were shown and advertised were already sold out so thank goodness I wrote down the customer service number, I called spoke to someone and we were able to change my subscription from Spring to Summer.
Hi Tracy, welcome to the Fabfitfun family! We always want to have a transparent membership experience to our members which is why we advertise that our items are only available until supplies last. Since we are in mid-season, a few of our already sold out. However, new members still have amazing items to choose from on the customization page. We are continuously working on improving and expanding our inventory to give our members the best experience and we hope you get to have the best customizing experience this coming Summer season! Xo
Quick and my resolution to my issue was handled by Maggie with compassion, empathy, and professionalism.
Thank you for such an amazing review, Cindy! Providing best membership experience and customer satisfaction is always on top of priority and we are so happy to hear that you are one happy member! Xo
One of the best subscription with a great customer service always compromise with all of us there customers.
Recently back after an over 2 year hiatus. So glad to be treating myself again
I have paid for the subscription, purchased add-ons, as well as other items sold over the last few months. I realized I was not receiving my box about three weeks after I should have and wrote them an email since I couldn't find a number to call. That's when I get an email stating they had an issue getting an item that was supposed to be in my box and the add-on order was missing an item. I would've been fine with a substitution, credit for the missing item just to get my box on time. This would be my very first box from here and the first impression of this company is far from ideal. My frustration just continues to build as the days go by work no box or email with updates.
Hi Aj! We are so sorry to hear about this! We always aim to provide the best membership experience and we are sorry that we missed the mark for you! We have checked your account and we can confirm that your Spring box has been marked as delivered to your shipping address on file on 4/18. If you haven't received this, please send us an email so we can best assist you! We can also confirm that a replacement for your missing items is currently being processed and will ship within 3 weeks of order submission. Once it does, an email will be sent to you with your tracking details. We sincerely apologize for the inconvenience this has caused you and we will take this in to account to make sure this won't happen again in the future! You can also always email or reach out to our Customer Care Team at fff.me/care if any concerns arise! Xo
FabFitFun has the best customer service! I'm always very impressed by their ability to help and how easy they make it! I love their products! The best!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia! We are sorry for any trouble with the website! All members should be able to purchase a new member Add-on upon successful sign-up regardless of the subscription they signed up for. We suggest using a desktop computer and Mozilla Firefox re Google Chrome when accessing the site as it works best with these browsers. Additionally, we have checked on your account and we can confirm that you have successfully made your customization for your Spring box and it set to be delivered on 4/25. Feel free to reach back out and contact our Customer Care Team at fff.me/care if any concerns arise. We're always here to help! Xo