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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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Every single time I have ever had an issue with anything regarding Fabfit I have always thanks to the incredible service team gotten prompt answer and solutions
I accidentally gave a gift card to the wrong email. They were able to change it before damage was done.
I am so unbelievably happy.
Hi Maria! We're so happy our Customer Care Team was able to resolve this for you in a timely manner! Thanks for taking the time to leave this review! Xo
Very fast response, very kind! Love FFF! I recommend to all of my clients and friends/family!
Rue was a great agent! I typically don't do live chats, but Rue made the experience pleasant and seamless! Thank you so much Rue! Thanks a million. Stay Home Stay Safe. Blessings to you all!
Hi there! Thanks for leaving this great review! We love to hear about our Customer Care Team providing great service! Our member's experience is always our top priority! Xo
I am very happy to have done more help for me than I needed to
Hi there! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
Quick, clear information, great customer service... take your survey before placing order. I recommend going to the site to start your order.
Hi Teresa! Thanks for this review! We're so happy to hear you're enjoying your subscription with us! Xo
I made a mistake by going annual by taping the box that said upgrade for 10 more dollars. I did not realize it was you pay up front for a whole year. I emailed them at 10pm and by morning my mistake was fixed.
Customer service is incredible. The quality of product are great. I love every thing about this company.
Hi Tracy! We love having you as a part of the FFF Community! Thanks for taking the time to leave this review! Xo
The staff at fabfit fun are amazing, friendly, patient and efficient. While I have had to skip seasons in the past, it's the csr interactions that always make it a joy to come back to this company.
Hi Anna! Thanks for this awesome review! We always strive to provide amazing service is all aspects of the subscription! We look forward to many seasons together! Xo
I wasn't happy with my opinions and about to cancel altogether except levy let me skip spring and pick back up during summer with my subscription
Hi Krystal! We're happy to hear our Customer Care Team was able to help you skip your Summer box! We look forward to seeing you this Fall! Thanks for this review! Xo
The best customer service I have experienced to date from a subscription box to date!
Hi JJ! Thanks for this great review! We're so happy to hear our Customer Care Team was able to fully assist you! Xo
Anytime I've needed to reach out, they are always so happy to help with anything!
I joined in on all the fun in Summer 2018. Became an annual member, because... why not? I love seeing new beauty and techy materials they have to introduce. Their team are fun and informative. Enjoy the health classes and products they have to offer. When I have an issue with an item, they made me feel heard. Very friendly group of people.
Customer service has helped me resolve my issues twice already. Both times they were very kind and quickly and easily resolved my issues. Fabfitfun is a good value with nice full size items and the ability to edit some choices. That and the excellent customer service will definitely keep me around
Very considerate, helpful and resolved my issue! Wil continue to use this company.
I have shared fabfitfun boxes with friends and family for 2-3yrs. Everyone who received a box has been thrilled! They couldn't wait for the next one to come. Thank you fabfitfun for all of the wonderful items in the boxes that are great.
Helpful and informative and friendly and it was easy to get thing's done efficiently and she was very pleasant
Hey Elizabeth! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I absolutely love my experience with FabFitFun the seasonal boxes are amazing and give me a chance to try products I would have never seen or tried before I started with FFF. Everything I've received have been great!
Hi Hillary! Thanks for this amazing review! We're so happy to hear you're enjoying your subscription with us! We can't wait for you to see what we have in store for this year! Xo
I had a customer service issue that was explained and resolved in minutes
My sister sent me a referral link and I wanted her to get the deserved credit, and when I tried customizing my box every item was sold out I only had a choice of surprise me(which I normally would prefer but I wanted to customize this one). She was able to most importantly get my sister the credit and give me some options for the customize. I also got disconnected, which I am sure was my fault, and they were able to get me right back to the same employee of talking to with the help of another employee so I didn't have to be bounced back and fourth! Very please with the customer service and I hope to have the same feelings about the box I get.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debra! Thanks for this fabulous review! We're so happy you've had great experiences with our Customer Care Team! We're always happy to help! Xo