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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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It's has been amazing overall! I love this subscription. The product ls are super useful and fun. Have had to reach out to customer service only once and my issues was resolved in 2 days and the customer service rep was amazing!
She was very helpful in explaining the matter. She made me feel special and was incredibly friendly.
Perfect! Kind! Patient! I was confused at first about how go direct the web site. Trying to pick a few things that I liked. And she helped guid me through and confirmed my selections were completed!
Hi Nicole! Thank you for this amazing review! We're so happy to hear you had a great experience with us and look forward to sharing many more seasons together! Xo
I am sooo happy what i get in my box even to when u need to talk with them. They will get back with. And the box that come are soo prttey. I love fab fit fun. I tell alot of people to try fab fit fun. They will be happy what they will get.
Hi Sherri! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo
Hey Lisa! We are so happy to hear you are enjoying your new products! Thanks for leaving a review! Xo
Ordered my first FFF box. There was an issue with my billing and used the chat to get it resolved. The chat was fast and they handled the issue. I can't comment on the box itself because I just placed my order today.
Hi Lauren, thanks for taking the time to leave a review! Welcome to the Fabfitfun family and we can't wait for you to enjoy your first box! Xo
Customer Service was quick efficient and I felt valued as a customer... addressed the request in 24 hours
Thank you Ellie
I'm a first time customer, so far my experience was fine. Just that the option for my first box to chose was limited since most of the products sold out. I'm excited to see my surprise fabfit box will bring.
Joe was awesome! Effectively Resolved issue. Very happy with FabFit products/boxes. I am a new customer and will definitely remain one.
Hi Sandy! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box! Xo
I RECEIVED A PRODUCT THAT WAS DEFECTIVE, SO I CONTACTED FFF. KELLY, IN THEIR CUSTOMER SERVICE RESPONDED IMMEDIATELY WITH INTENT TO SOLVE THE PROBLEM AND MAKE ME HAPPY. SHE DID EXACTLY THAT, AND IN A TIMELY MANNER. SHE WENT OUT OF HER WAY TO MAKE ME HAPPY!
Hi Karen! We always want all the items to arrive in the best condition and we’re sorry that this was not the case. We are glad that our Customer Care Team was able to assist you with this. Thanks for the 5-star review! Xo
If you use the chat, it's fast and efficient, I changed my spring box to the summer box last minute because I didn't have much of a selection being so close to the switch over and they did so in less than 5 minutes, thank you fabfitfun..
Hi Vanessa! We are so glad to hear that a member of our Customer Care Team was able to assist you with your concern. We are so excited for you to receive your Summer box! Thanks for leaving a review! Xo
Made a wrong purchase and was refunded within 2 business days no question ask.
Been a customer for many years and love all of my products and clothes I buy, I high recommend fabfitfun too friends and family
Hi Barbara! We appreciate your loyalty to us! We love to have you as part of the FFF family! Thanks for this great review! Xo
Signed up first time and all customize products were mostly sold out already. Especially the one thing that I signed up to try. Will have to see next time if it's worth doing. Customer service was very nice.
This was my first time trying FFF. They kept advertising the Red Light in the featured box. By the time I entered my payment info and confirmed payment - THEN they let you see that almost everything good, including the Red Light was SOLD OUT! That was super lame. But they were able to help me out in my cancellation. Maybe bc it was my first order and I didn't know the process of ordering. Now I know and am very hesitant to order another box.
It was fun to have a box of items in its way with things customized for you! One of the products needed to be replaced and the customer service was great.
Hi Jolene! Thanks for this review! We're happy to hear our Live Chat feature has been helpful for any concerns you've had! Xo
Quickly handled the issue with my account that I was unable to do on the website myself. Great Customer Service.
Hi Melinda! We appreciate you leaving this review! We are so happy to hear our Customer Care Team ensured you were fully taken care of! Xo
The person I dealt with was polite and helpful. I take issue in the fact the customer cate is based out of country.
I have been having trouble with dishonest people who received my order at my old address and failed to inform me of the shipment arrival. I called Fabfitfun to get it rectified and they shipped me a replacement box with very little effort. However because of the covid-19 issue my box sat at the FedEx delivery place with out my knowledge and was eventually shipped back to fabfitfun when I called Kara and told her about the issue she was promptly on the computer and getting me a new replacement box again and made sure that everything was taken care of. I really appreciate her effort and helpfulness and also very friendly nature as I could have been very agitated by the second box not being delivered like it should be.
Hi Shari! Thanks for leaving this awesome review! We're so happy we were able to ensure you successfully received your order! We hope you enjoy some self-care with all your new items in these trying times! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emily! We are so happy we were able to assist you! Thank you for taking the time to write a review! Xo