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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,289 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I was reviewing their reactivation offer on Facebook and touch the "reactivate" area thinking it would take me to FFF to review offer but... no... it immediately billed my cc and reactivated my account. I was a little dissatisfied with FFF. And their bonus offer status was a little vague... so I sent an inquiry. I was pleasantly surprised with the detailed answer and promptness. So I am glad I accidentally reactivated. I think FFF will add a bit of cheer in the sad times due covid 19
Had got charge 3 times on accident due to my error and he was able to refund my money immediately
Hi Michelle! We are glad to hear that your billing concern was fully resolved! Thanks for the review! Xo
Excellent customer service, very happy with how everything was handled especially due to the worlds circumstances
Thanks for such wonderful feedback, Braelyn! Xo
Thank you for all your help. :). Great customer service, friendly and helpful
Hi Deb! We're glad to hear you had a great experience with our Customer Care Team! Thanks for leaving a review! Xo
Great I love the products I did spend quite a bit of money on the edit sale my credit card just got charged $119 I'm is that for the summer box and as of May 1 the edits start or we can add to our summer box
I planned to cancel because one of my products was defective. Nash(my CSR) was very understanding and gave me great infomation
Hi Lora! We're sorry to hear you received a defective item in your box. We always want to make sure our receiving their items on its pristine condition and we're sad to hear that this was not the case! We are glad you're fully taken care of and we hope to share more seasons with you! Xo
Yay! Thanks for leaving a 5-star review! Xo
Very pleased with the wonderful customer service reps at Fabfitfun! Not only are they helpful, they are friendly and understanding. Johnson is amazing!
Thanks for leaving an awesome review, Sabrina! It is always our intention to provide the best customer service experience and we're happy to hear you're one satisfied member! Xo
When I subscribed to the annual FFF box, there was no where to put my promo code, before my credit card was charged. I called FFF the next day and spoke with Mike. He handled everything perfectly and timely. Mike was very personable and friendly. He got everything taken care of, to my satisfaction in about 5 minutes! Great job, Mike!
Hi Tanya, we're so happy to hear that your concern has been fully taken care of and we're so excited for you to enjoy all of your Select perks! Thanks for taking the time to leave a review! Xo
I made a mistake on the FabFitFun site with my payment. I was afraid it couldn't be resolved but the customer service representative was quick to understand and fix my issue. I love the FFF boxes and now I love their customer service!
Hi Beverly! Thanks for leaving an awesome review! We are so happy to hear you're having a great experience with your Fabfitfun subscription and that our Customer Care Team was able to assist you! Xo
I've been getting the box for about three years now. I recently made the decision to cancel. I feel like I only use half of the items, as I routinely give my teen daughter one or two products that she barely finds use for. I can't allege there's been anything wrong with the products... but I don't wear cheap jewelry, I have enough towels and wine glasses, and there's only so much serum a girl can have. After the last box sat unopened for weeks before I even bothered to dig in, I realized that it wasn't for me anymore.
I was unclear and had questions about signing of for my fab fit box. The instant chat was available and they answered every question
I love all the products I've gotten in my boxes and the customer service team is just amazing!
I couldn't up dated the credit card on line and they send me the Link and I up dated like less then a minute, very great full for the amazing customer services A ++++
Hey Nora! Thanks for being part of the Fabfitfun family! Xo
Sent a picture of damaged product, was given a replacement. What more can you ask for?
I recently subscribed to the fabfitfun box. I got laid off in March. I had to cancel my subscription. Not something I wanted to do. Due to coronavirus our extra spending funds are depleting. Kirsten professionally handled my order and cancelled for me until I can pick subscription renewed. She refunded & was very helpful & personable about it.
Hi Daisy! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait to welcome you back to the Fabfitfun family when the time is right for you. Thanks for the awesome review! Xo
It's so lovely to speak with an actual person! Especially while we're stuck indoors! Trish made this experience a good one with her kindness, quickness, and knowledge. Robots are frustrating to speak with! I'm so glad I didn't have to press so many buttons to get to speak with you! Thanks again Trish!
Hi Ashley! We are so happy to hear you have a great experience with our Customer Care Team! Our team is 24 hours available from Mondays to Sundays to serve you! Thanks for leaving a review! Xo
I have a learning disability. Once I explained this. I received help, everything was explained to me step by step. I was able to comprehend everything better and I greatly appreciate the time taken to help me understand!
Hi Tara! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Their special deals for the members are spectacular. They have the best name brands with the best prices. The few times that I have had to contact customer service they have been knowleable and professional.
Hey Denise! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna! We are so happy to have you back and glad you were fully taken care of by a member of our team! We can't wait for you to customize your Summer box! Xo