FabFitFun

I had a problem since my first label was created for my summer box almost 2 months ago. Lasership was an absolute disaster. I never heard of them, no one around where I live has heard of them but hey, give them a chance. First box went back and forth between 2 depots in NJ (I'm in NJ with both depots 1 hour from me) and returned to sender for unknown reasons. I was in contact with LS and FFF and a new box was sent but via the same carrier. The same scenario occurred again with the box going back and forth in NJ but no delivery attempt. The CSR's were polite but not looking at the tracking to actually see what was going on. When I kept hearing again and again "your box will be delivered soon" I knew it was BS and that is when you lost me as a customer. FFF sent a 3rd box and I got the tracking info and it was being sent by LS again. Good grief. I finally had to resort to begging on the FFF community board to get my box. Echo jumped on it and is the first one who made sure my box was delivered by a carrier that would get it to me. Echo was the first person that kept their word and I am grateful. I would give Echo 5 stars, overall experience a 1 which is the reason for my 3 stars. I hope you can do better for future customers. I've loved these boxes until now and have been a member for a few years. Maybe once you iron out your shipping choices I'll be back as well as all of the friends I got to join a couple of years ago that are canceling.

A few days ago, late at night, I got a notification from the Fab Fit Fun app that they were having a sale. In my late night quarantine fog, I thought it was a sale of items to include in my next subscription box. So I went and browsed around and selected something for my box and THEN I realized that this was just a regular sale of off-the-shelf items. Since this stuff wasn't going to be for my next box, I decided not to get anything and left the app. The item I selected was still in my cart, but whatever -- I use online retail all the time and leave stuff in my cart to reconsider another time or just because I'm too lazy to empty the cart before I leave. So last night -- again, very late -- I got a notification preview that the FFF sale was about to end. I didn't click through to it because I knew that I had decided not to shop the sale. I woke up this morning and got an order confirmation for the item that had been left in my cart! So now I have to line up in the customer service chat queue to ask for a refund. They act like they're doing you this huge favor of "No checkout needed," but really I think it's kind of gas-lighty ("Oh, really? You're mad that we were kind enough to charge you for something that you briefly thought about buying? Wow. You're pretty touchy."). The customer service rep was really nice and issued my refund on the spot, but I should not have had to ask for a refund if I never clicked a Purchase button.

I have now received 5 boxes and am anxiously awaiting my winter 2018 box. I have bought a ton of stuff on the edit sales as well. Have I loved everything, no but it's $50 for a box of mostly awesome things I personally use. What I didn't want or need I have gifted to my daughter or nieces and they have loved the items. I'm not sure why there are so many bad reviews. Seriously what do you think you would get for $50? I do think they are having some growing pains since they are growing so much, but part of the fun is getting a mix of products that you probably wouldn't know about or buy on your own. I just sent out 9 sample invites to friends and hope they like it as well. I have had an item come damaged and received a replacement. Questions take more than a day or two to get an answer, but I put it in perspective, nothing I have a problem with is an emergency and it's just stuff. My winter box has been delayed by fedex, I am super bummed but it's not fabfit funs fault. If anything it's their fault that I am so excited to get my box!

I don't usually enjoy calling customer service and as a previous member of the Customer Service Representative family, I know what it is like to deal with CS from both sides of the phone but Fabfitfun has some of the best Customer Service Reps I've ever had the pleasure of speaking with. I can say with confidence that I do not mind, one bit, to call in and speak with some of the friendliest, knowledgeable and helpful Customer Service Reps ever! They are thorough, knowledgeable, swift, and actually make sure that every question is answered in a timely fashion and do their best to make sure you have a one call resolution to your issue or question! Keep up the good work and shout out to whoever keeps your Customer Service Reps with up to date information and what I'm guessing is an awesome system of finding the answer or solution to your issue or question! I haven't ever had a bad experience and I don't think I ever will! Thank you, everyone that makes the customer service experience a very very pleasant one!

Every time I contact FFF for ANY issue they reply quickly, personably and efficiently to my email. They resolve the issue immediately. They are on their game.

I've had FitFabFun for several years. I decided to stop my subscription this year after deciding you can have only so many water bottles and blankets/shawls/scarves. Not to mention the crappy electronics (my daughter's charging lamp caught fire). Since telling them I wanted to cancel, and realizing I'm stuck until my subscription runs out with the most recent box, I waited. The last two boxes (after unsubscribing) have been pushed aside and forgotten about. The shipping label for the last box I received was printed two months before the box was shipped. After I complained they shipped it. The last box I'm stuck with had a label made in January. I've heard about the contents of boxes my daughter and friends received. When I contacted them they offered me a discount if I resubscribed. Then, 3 weeks later created a new label using a different shipping company. The go-to excuse is the effect on the mail system of covid-19. How that has any effect on when the package is taken to be shipped would be an interesting story.

I was promised that if the box did not get shipped by the end of the day today they would help me. When I saw that the tracking is still showing it waiting to go to the latest delivery service, and demanded a refund the response was that a shipping label created is the same as being shipped. I bought extras through their expensive add-ons, so I am out the $50 box cost, plus $98 in add-ons. Only order this box is you have expendable cash (I don't), because they don't care about the customer.

Don't sign up for this! FFF is the worst company I have ever dealt with BY FAR. My fall box was shipped (or so they say) on August 17. I tracked it every day until the day it was supposed to be delivered. It got all the way to my city and then couldn't be delivered due to "insufficient address". Huh? My first box got here fine. Long story short, I have had to chase them around, contacting them every 10 days to find out where my box is and every time I get a different answer. My label was damaged, the box was lost, products are out of stock now, etc. it is now October 9th and I just talked to a customer service rep. My box is once again in the processing phase. For the third time. And they say it will take 2 weeks. After reading some of the other reviews I am worried that this is a scam and I will never get the rest of the boxes I paid for (I paid for an annual subscription) If I could cancel now and get my money back, I would. But they don't do refunds. I will be filing a complaint with the Better Business Bureau.

Their shipping system seems to be getting worse every season. I subscribed last fall and received my winter box in a reasonable amount of time. The winter editor's box took a little less time, since I'm assuming less people got that one. My spring box took a few days longer than the winter to be delivered. But. My summer box has yet to be received. I paid for add-ons which were to be shipped with my box on May 21st. A shipping label was created on May 31st and all my items (including my summer box) FINALLY shipped on June 2nd. Since June 5th there have been no updates online to the tracking with the courrier. We are today June 19th, a full 2 weeks later. I've contacted both FabFitFun and the courier used and neither one of them is able to provide me with any details on where my box is or when I'll expect to receive it. At this rate, I'll be receiving my box over a month after I paid for my add-ons and weeks passed when I should have received it. Also, to note, many subscribers who's box shipped AFTER mine, who live in the same city as me, received their box days ago (and some a week ago).

Although I did like the items I received and looked forward to getting the box, they have some shady business practices and will not help you if you get caught in one. If you are just browsing and put things in your shopping cart, MAKE SURE YOU TAKE THEM OUT BEFORE YOU LEAVE THE SITE! If you don't, they will be automatically shipped to you, but you won't be notified until they actually ship so there is nothing you can do. Yes, it does say there is no check out procedure but only if you look closely do you realize that it says the items in your shopping cart will be automatically sent to you.

I have had issues with companies automatically resubscribing me for things, but when I call or chat, they always remove the charge and the subscription. This company will not do that. I will be cancelling after my next box (end of my subscription). Too bad, they are losing a customer who always orders extra over a $15 order. I'm lucky, though, to find out on a small order. Sometimes I leave hundreds of dollars of things I want to compare in my cart! Imagine if that had been the case!