EZContacts

Im satisfied in the easiness of the process from ordering to getting my insurance refund. But i was a bit disappointed in the glasses. I ordered edge polishing and it looks like the machine was skipping or missing spots along the edge as well as the lenses and frames were covered in glass dust i assume.

This was my third time ordering eyeglasses from EZContacts. I find their ordering process logical and orderly (e.g., you simply work through and complete each step before finally ordering). If you are unsure of any of the specific sections when ordering, there are helpful sidebars to explain each step and your options within that step.
I really like the Polo brand, and know that EZContacts has a full range of Polo eyeglass frames to choose from. This time, I discovered that the Polo frame that I usually order was recently discontinued, so I browsed their current Polo selection and found a similar, yet better Polo eyeglass frame! My glasses arrived in a timely manner and everything was packaged nicely. I'm please with the customer experience, and plan on continuing to order my eyeglasses from EZContacts. Com

My local eyeglass store wanted to charge me $600 for the same pair of glasses that I got from EzContacts for about $175. My old pair of glasses had broke and my local store said the turn around time would be 3 weeks which I couldn't wait that long. EZcontacts had them to me in about 7 days.

Asked them to update my order, they confirmed the change and then still sent the wrong prescription. They then took forever to respond and send a replacement so I did not have contacts for my trip (3 weeks after initial order) then I was charged twice and then for the return shipping from their error. Took many times back and forth with customer service and ended up needing to file a credit card dispute. Customer service reps do not pay attention and do not respond effectively to issues. Avoid.

I had a great experience with EZContacts! My order shipped immediately after I placed it and arrived much quicker than expected. Everything was packaged securely, and the contacts themselves (Acuvue Oasis) are high quality and super comfortable. I was also pleasantly surprised to find a contact lens case included. Very happy with my purchase and will definitely order again!

EZ contacts had the prescribed brand that I was looking for so I don't have to worry about the fit or comfort of a different manufactured lens. Plus I have all the benefits of online shopping including competitive pricing and awesome customer support without compromising my vision.
This was my second time ordering and I will count using them.

Company who doesn't back their products is a company not worth supporting. Worst customer service I have ever experienced. Contacts should last longer than a week with the proper cleaning and care and quality of contacts are poor if at best. No exchange or refund given! DO NOT WASTE YOUR TIME AND MONEY!

The frames I received are nice however the lenses in them rattle. They make a noise with every step I take. I questioned this and sent them back to get fixed. However even after getting them fixed, they came back just as bad if not worse.

The price was great (even though out of network), they managed the insurance paperwork, and the free shipping is nice. But it took a month to get my order with no proactive status updates from EZContacts, so if you need them fast buy from another company.

I am very satisfied with purchasing new contacts through your company. I was a first time customer and will be ordering again. Delivery was fast, cost was reasonable and customer service was excellent.

1. The contacts are manufactured in Ireland, not USA, which is fine, but should be mentioned on the website. 2. I received my contacts and one box was open. Nothing was missing from it, but it was open. I went ahead and tried the contacts and ended up returning them. I was not refunded for the open box because I hadn't reported it being open within 24 hours. Customer service took over a week to respond to any emails I sent and refused to work with me on the open box situation. They said I would not be refunded for it, and therefore had to pay $70 for a box of contacts I returned to them--I explained not only was it open when I received it, but I also was not satisfied with the contacts themselves, and was still told "sorry". Over all just very poor customer service in their willingness to work with customers and their extremely slow response time and I will never purchase from them again. Seems very unethical.

Shopping with you is so easy and quick. I love that you hold onto my prescription, and I love that you offer free shipping and I love that you ship quickly.
But please stop the daily text messages. It's too much. I don't want to hear from you. I will let you know when I need you.

The return policy is extremely unfair and the fact that they charge the customer for the return shipping is embarrassing for the company. The customer service is terrible and slow. They are not a company I would recommend.

The first of 2 boxes I opened are all inside out. I had thrown several away thinking it was my eyes or something I was doing wrong before realizing it was the contacts themselves.

These glasses are beautifully crafted—crystal clear, sturdy, and well-balanced. Customer service was responsive and ensured my concerns were met. Exceeded my expectations—highly recommend!"

Initial order was incorrect due to (partly)my fault. Ezcontacts didn't verify my rx to my order and order was for incorrect contacts. Reached out and they offered only to exchange the unopened boxes. I sent unopened boxes back and reordered. Second shipment the rx is still not correct and waiting on a manager to approve a complete refund for ALL boxes. It's been 2 days since this request and I've reached out to follow up and still don't have correct lenses nor my money. Will not recommend nor EVER do business with this company ever again!

The glasses were too small. Really wanted to exchange them but could not get an answer to my phone calls or email.

I am in love with my glasses. I had concerns if the item was authentic if it would come in the original case and I'm happy to say I got exactly what I wanted. Authentic Glasses, it came with the proof of authenticity card, original glasses case, glass cleaning cloth and a little dust bag for the glasses. I'm in love with the product I bought because I definitely got my monies worth. Delivery was also on time and was a smooth process. I'm so happy!

For several years, I have consistently utilized EZContacts due to their competitive pricing, expedited delivery, and exceptional customer service. I highly recommend their services :)