The website was easy to use. Customer service was courteous and professional. I love the glasses and would recommend eyeglasses.com to anyone.
I have bought multiple frames over the years and have never been disappointed. I have been happy to get them every time!
This site is fantastic. The savings are true. This is my second order. I'm very pleased with the service.
The final product sent was fine, but customer service could have played out in a THREE STOOGES movie. After carefully reading the website's instructions, i paid my $350 via paypal. And waited. And waited. E-mailed them after two weeks, asking for the status; and within the same day, i get a form letter response asking for more info on my glasses' measurements (so, of course, i assume they haven't even processed them yet). I scramble around trying to get the info they want from my eye doc (which is embarrassing in itself because i'm not using THEIR services) & as i'm about to send them the info (same day), i get ANOTHER form letter saying my glasses have been sent! Of course, when they arrive, they're completely wrong, so i call to tell them i'm returning them. I talk to "micah" with customer service who sighed repeatedly throughout the phone call (he seemed very put out to have to take the call). But he did take my order for a new pair & at the end of the convo, told me he was ADDING another $350 to the total, that would then be refunded as soon as they received the first pair. Another two weeks go by, and the second pair arrives - and they're great! Wearing them right now. As i said, it's the "processing" that's horrible. I've since e-mailed repeatedly, asking about the refund i've yet to see, & either i've received a form letter stating the second pair is being processed (understand that as i'm reading this e-mail, i've got the glasses they're PROCESSING on the end of my nose), or that said glasses have been shipped and should reach me in a week. Crazy. And i finally remember that i paid through paypal, and when i check there, it seems that they DIDN'T tack on the extra 350 (thank goodness). So, hallelujah, i'm free at last from this nutso organization! Go elsewhere, people - and look at the reviews for 2016. I'm not the only one who was unhappy.
The delivery was fast despite the fact that I have a difficult prescription. The quality was top notch.
I have purchased from eyeglasses.com before. I was satisfied before and expect to be satisfied this time too.
I ordered this frame to try but need to return. I am interested on another frame that's currently on back order
Easy to find what I wanted and easy to place my order. So far, I am pleased.
Also, I was kept informed about my order and delivery.
The website is easy to use. The checkout and delivery was fast and efficient. I love the glasses I ordered.
The order process was quick and easy! Just what I was looking for and the price was right. The prescription is perfect.
My only complaint is that eyeglasses.com was slow. I suppose that is justified because of my unusual order.
I will order from eyeglasses.com again.
I called twice with with questions and received clear advice and answers to my questions. Thank you.
Excellent selection. Good price. Free shipping was fast. I got exactly what I wanted and what I ordered.
The glasses came quickly, the ordering process was easy and clear and it was great price for the frames.
The transaction was quick and easy and I was able to find the model the I wanted it, thank you so much!
I was contacted about a problem before I knew it was a problem, which I appreciated. The item was shipped promptly.
I hope they ship quickly. Well they did and they are absolutely perfect, I would buy from here again and again and again...
First time shopping here...great savings...super cute eyeglasses about $130.00 less than retail price at my optometrist...very happy
One of the lenses isn't in correctly, frame was bent, prescription is off, and took much longer than stated.
Pretty painless ordering. Great turnaround time. Pricing on par with USA based lenses.
You can pat less if willing to wait 2-3 weeks.
Overview
Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members