The virtual try on did not work, I did not get an official receipt that my insurance company could accept.
It was fabulous and half the price of the exact same thing as what I wanted from the optometrists office.
My glasses arrived as indicated. The correct frames arrived. It was easy to navigate the website. Overall a good experience.
Very helpful service rep when I had to call for help. Thanks
Helpful, simple, easy, accurate, and quick. I couldn't be more pleased.
Easy to navigate. Big selection
Frames where not in stock so i had to wait an extra week or so. The site did not say, "not in stock".
The nose pads did not fit the frame and I have not been able to reach a live person to figure out why or get a different kind.
I really love the glasses! Im so glad I ordered them! Delivered when they emailed me! I definitely
Will do this the next time!
Very good frames at a good price but it was a bit of a hassle. However, called customer service and resolved in 5 minutes.
So far so good. I paid for next day service so can not give 5 stars until I have them! Thanks
Update:
Beautiful glasses
The experience was nothing but great. Appreciated the e-mails that arrived letting me know when to expect the glasses and they arrived as expected.
Commander en juin 2 deux paires de lunettes. J'écris une semaine plus tard canceller une paires. Pas de nouvelles. Je réécris qu'ils ont pris un paiements de la deuxième paires mes rien reçu. Appellent 3 fois oui juste patienter... 2mois plus tard sa s'en vient bientôt... 3 mois plus tard et Emails jamais répondue... appellent mes disent que c'est dans poste... aujourd'hui sa arrive: là lunettes que j'ai canceller mes pas payer! Là j'ai payer une lunettes plus Cher que j'ai pas! Pas de réponses! Le pire services que j'ai jamais vue!
I like the glasses I ordered, but they took a really long time to get delivered and I didn't even order lenses. The website said 2-3 days for just frames. It took longer than that. It took so long that I thought maybe my order didn't go though. I sent an email asking if they got my order - no response. Then I called and the rudest woman answered. She seemed irritated with me before I even spoke. I told her what day I put my order through and that I was checking to make sure it went through because I never got a confirmation email or an email with shipping details like it stated I should've. So she takes my information and then goes "so what, you want a refund or to return your order or something?" In the rudest voice a person could possibly use. So not only was she rude and not listening to what I was asking, but seemed completely incompetent to do any job for that matter. Once she realized I was just checking to see that my order went through, she was slightly nicer, but wtf I'm glad I didn't actually have a problem with my order. Even though I didn't actually have a problem with my order, my experience with customer service was so bad that I will probably never order from this company again. Because if I actually did have a problem, it seems like it would have been a completely upsetting experience to deal with. So thanks for the glasses, but no thanks on the customer service employees. Hire nicer people. They are the fronts to your company. If they are bad, it makes your whole company look bad. I'm keeping my fingers crossed that nothing goes wrong with these frames because I really don't want to talk to your customer service people ever again.
I returned the frames for a credit as they were not per the order. I am waiting to see if the credit is processed promptly and correctly.
Customer service was excellent and prompt. My glasses turned beautiful and just what I expected. I highly recommend Eyeglasses.com
I'm happy with my experience, but I'm still waiting a response to an inquiry I made with customer service.
Very happy with my new frames. Fit fine and met my expectations. No problem with the order or shipping.
Should have a feature to reorder rather than having to start from scratch. Order took too long to process.
If I get the glasses I ordered reasonably quickly, I'lol be a happy camper.
Got glasses. All is well.
Had a question and sent an email about it. Within a few hours received a response. Was very pleased.
Easy to order, quick shipping and great product. Unfortunately, frames were too tight and I had to return them.
Overview
Eyeglasses.com has a rating of 4.2 stars from 2,954 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Eyeglasses.com most frequently mention and quick delivery. Eyeglasses.com ranks 156th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members