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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Was not told my order was cancelled due to supply issues. I even called every day, and no one knew what was happening. I am losing my health/vision care due to layoffs because of federal defunding. So, time matters. 3/4 family members were using this same plan and had good outcomes. I would give my personal experience 0/5; but the 3 good experiences this time and past experiences were good.
Good products and website, just be prepared to wait for the delivery. I would not suggest tis service to anyone who needs eyeglasses quickly.
It's a bit tedious to re-order contacts — I'd like more of a very obvious way to reorder. I feel like I click around a bit before I find the right option.
Canceled my previous order because apparently the photo was blurry for the prescription. I pulled up the exact same photo and uploaded it again because it is not, in fact, blurry. If anything, you just need to zoom in if you can't read the smaller print. I was down to my last few pair of contacts when I ordered the last time and now I have to RE-ORDER and deal with an even longer period of time using the same pair of DAILY contacts over and over since I am out and you guys screwed me on my first order. I should, at the VERY LEAST, be refunded for the express delivery I'm paying to get these here on the SECOND order. Absolutely zero effort on the part of the representative that reviewed my prescription and completely screwed one of your customers. Unacceptable.
Even though my VSP discount isn't great, the process of ordering and applying my insurance is very easy. The glasses I received are perfect. I might wish there were more options between the $130 and $300 frames.
The website is so easy to use, I order my contacts every year from here & it's a breeze! Make sure you have a current prescription to load when ordering.
Being able to click though VSP to Eyeconic and order contacts has been a great experience. It calculates your benefits and processes the orders very quickly!
I know there were hosting issues today but at one point it said I had insurance and the. When processing the order it was going to charge my card everything.
Literally as the title says, I really wish Eyeconic offered Varilux or something other than basic progressives for first-time progressive lenses wearers.
Put in a quick order for some sports sunglasses for my son using our VSP insurance. I only had to pay $22 and that was for the copay and tax. Really nothing to complain about!
I didn't get any notification that my order was canceled from over two weeks ago - I would loved some notice since I need to seeeeeeee
Eyeconic offers a wide selection of frames and the experience is enhanced with excellent filtering options to help you find the perfect frames and lenses.
I liked the selection of glasses. It was very affordable to get a new pair of glasses. I will check on here first before anywhere else the next time I need new glasses
I like the price preview with insurance benefits added
Buyer beware: I reported my order as lost and this company doesn't seem to care. They waited four days before even opening an investigation with UPS. My shipment is on the other side of the country and the tracking link hasn't been updated in 10 days. They told me I have to wait on UPS for another week before they'll send a replacement, which is unacceptable—it's been 3 weeks already since my order shipped. I've been a loyal customer for years, and because of this experience, I will never order from them again. They sell contacts, which I can buy literally anywhere. Without good customer service, this company has nothing to offer.
It was really easy to order glasses online. The glasses were very affordable even without insurance (since I'd already used my vision benefits for contacts).
Had a really hard time changing my password, then had issues with submitting my order and it wasn't clear what the issue was that was preventing order submission. I had to play around with the credit card information, try to resubmit several times, and figure it out myself.
Prompt and accurate prescription was delivered. I used my insurance and got a good price. Finding my contacts was easy to do. I would love to get the 20% off glasses later (short on time now).
As in the past my former password, only a few months old, didn't work. I created a new password, logged in, and when I got to checkout it wanted me to login a second time. I just continued because I could see my insurance and benefits, and my name and dependents. I don't understand why it is so difficult, and has been for years.
I ordered contacts to the wrong address and customer service was incredibly helpful in making sure I received my contacts. Also I find that shipping is ususally faster than the estimated times noted at purchase.
I keep gettin "An error has occured". There are no other options to select for payment and I am almost running out of time fo rmy benefit. I tried callign 4 times, and appears no one is able to hel me.
Great customer service but I am still getting order wrong dtest
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members