On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Online ordering and insurance integration makes the process super simple, prices are reflected right away, benefits are easy to understand, great options, will return again next year!
Great pricing and website is easy to use! I've been sharing with all my coworkers!
Superb experience with purchase progressive lens's eyeglasses. Large selection of eyewear to choose from. Quick processing time and delivery. Arrived earlier than excepted.
Quick and easy with the use of insurance. Solid selection of glasses from affordable to premium.
My prescription was verified quickly and there were no holds or delays for processing. The pricing was accurate, and the delivery was quick.
Highly recommend Eyeconic! Save yourself some money and the high pressure sales in a doctor's office. The glasses offered online are the same you can get in an office with a much larger selection at a fraction of the cost. Also, love that you see up front pricing with your insurance applied. I have ordered in the past and just placed another order today.
I've found Eyeconic's web site and shipping service very efficient and convenient. But a couple of years ago I was very frustrated that it was not clearly communicated that the $200 yearly benefit for contacts instead of glasses was only for use at Eyeconic.com. If you try to use it at another vendor, you DO NOT get the full $200 benefit. You get significantly less at other vendors.
I knew I had rx benefits, it told me online that I used all my benefits which I knew I hadn't. When I called, they said I had to call them to get it handled. It all worked out and was fine but an extra step that wasn't necessary.
The progressive lenses were cut wrong so I've had to repeatedly buy nose pads to push the glasses further up my nose. Even this doesn't work all that great. I got terrible headaches before this. I wish I had returned them
We've used Eyeconic three times now and our only problem has been deciding from the huge selection of eyeglasses. I require Progressive lenses and high index and even with those enhancements, I paid a fraction of what my eye doctor charges. And they send them out for production also, so the lead time from Eyeconic is about the same.
Same as this. Easy to use my VSP insurance where I had a lot of questions and no answers at the physical location I was at. I really appreciate how easy this process is here.
Placed order for each of my family members for sunglasses. Selection was great and ease of ordering made it quick and painless.
Website super easy to use. Super easy to know what my costs will be after insurance, easy to see the measurements of the frames, love that my previous prescription was saved
Glasses fell apart twice, can only warranty once and my insurance only pays for lenses every other year so I am stuck with broken frames for a year and a half until my insurance is eligible for new frames.
Quick. Easy. I had insurance issues with HSA card but the phone rep confirmed what i thought when getting it corrected. Affirm was easy too!
Ordered nike glasses with progressive lens got single view instead of progressive when retured you wouldnt fix the prescription and forced me to cancel order and get something else. Date listed not correct but was early summer but u have record of it,
Great service, great website, easy to choose and check out. Has a lot of glasses and contacts to choose from makes purchasing eyewear very easy.
This is my third purchase through Eyeconic. My last two pairs of glasses have been great - I am assuming that this will be true this time as well. I've retired and signed up for an individual VSP plan which also appears to be a good choice.
We had a pair of glasses break under warranty last year. They said they would send a label but they never did-- we even asked UPS and they had no record of a label being created. We sent back the glasses without a label to the address provided and never heard back. We followed up several times via email and never got a response so I gave up and got replacement glasses elsewhere. The only reason we are back is because this is the only place that takes our insurance directly and I can't afford to buy glasses out of pocket right now.
If you look online for contacts you will see pricing cheaper than what you may pay through Eyeconic. However there will be a "processing fee" that will make the price way more expensive and you can't use your insurance benefits. Eyeconic has zero processing fee, free shipping, and accepts VSP insurance directly.
Every dollar counts. I went through the process of making an order (without checking out) several times using my membership VSP and noticed that my membership discount was not included in my final order (payed). Nothing changed. I just had to upload my prescription several times. That's why I kept going back to choose frame, size color etc. I have a screenshot of my first order where it showed the $2 membership discount. But did not show up on my last itemized order of $136 😟
Received my glasses late and it was the incorrect frame. Had to return and wait even longer to obtain correct frame. Hopefully, this one comes in correctly and on time.
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.