business logo of Eyeconic

EyeconicReviews 4,180

4.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


How would you rate Eyeconic?
grey star
grey star
grey star
grey star
grey star

Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
84
This company responds to reviews on average within 34 days

Instant Feedback

37,602 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow CHERYL J.
Unfollow CHERYL J.
Share Review
Report Review

Great service and products!
August 25, 2025

Really easy to order and if I have to cancel an order or send back a return it's been really easy.

Date of experience: August 25, 2025
Florida
1 review
0 helpful votes
Follow Roschell T.
Unfollow Roschell T.
Share Review
Report Review

Using eyeconic for the first time was relatively easy from shopping for frames and try frames on virtually, to adding my benefits from insurance, and uploading the prescription. The most difficult part was get the PD to work. Why that took the longest it did work and I was happy with the glasses when they arrived.

Date of experience: August 24, 2024
Texas
1 review
0 helpful votes
Follow Steven S.
Unfollow Steven S.
Share Review
Report Review

Made my first time ordering contacts a breeze. Thanks for the help.

Date of experience: August 25, 2025
Illinois
1 review
0 helpful votes
Follow Hussien E.
Unfollow Hussien E.
Share Review
Report Review

Light reactive lenses
August 25, 2025

They don't offer the best reactive lenses. The ones offered are the older version that is too slow.

Date of experience: August 25, 2025
Maryland
5 reviews
16 helpful votes
Follow Elaine W.
Unfollow Elaine W.
Share Review
Report Review

Easy to use but...
August 25, 2025
Updated review

Why are there constant request for updated prescriptions. I can only see my eye doctor once every 2 year. I can only get a 90 supply ONCE a year. I am 70 years old - my contact Rx has been the same for many years. It is an annoyance to have to track down my contact Rx - it's not like they are a controlled substance and they can be abused somehow. It is annoying. My rx is outdated by 3 months and I know this will hold up my order and I have like 7 of each contact left and I have no eye glass prescription either.

Date of experience: August 25, 2025

Fast, quick and easy
May 7, 2025
Previous review

Fast, quick and easy. Superior coverage thru VSP - that sends me to Eyconic. Otherwise Eyeconic is about the same cost as everyone else - e.g. Lens King, East Coast Contacts, etc. HOWEVER - I DO RECOMMNEND VSP VISION - excellent an easy to use insurance (for once).

Date of experience: May 7, 2025

CUSTOMER SERVICE IS VERY HELPFUL
January 10, 2023
Previous review

CUSTOMER SERVICE IS VERY HELPFUL

Date of experience: January 10, 2023

Very Very easy to use VSP benefits
August 17, 2022
Previous review

Very Very easy to use VSP benefits. Competitive pricing. No hoops to jump through.

Date of experience: August 17, 2022
Virginia
1 review
0 helpful votes
Follow Suzanne G.
Unfollow Suzanne G.
Share Review
Report Review

Great products
August 25, 2025

Easy to use and great products. We live the ease of ordering g on.line and fully covered with our VSP insurance.

Date of experience: August 25, 2025
New York
2 reviews
0 helpful votes
Follow Julie K.
Unfollow Julie K.
Share Review
Report Review

So easy and nice prices
August 25, 2025
Updated review

Very simple process whether purchasing, trying, returning, pairing insurance, or adding prescription. Great flow and friendly policies.

Date of experience: August 25, 2025

Easy to try and then buy
July 18, 2025
Previous review

Love the model of the site, it makes it easy to try, return, and get the pair of glasses that I want!

Date of experience: July 18, 2025
Washington
1 review
0 helpful votes
Follow Tricia S.
Unfollow Tricia S.
Share Review
Report Review

Great service
August 24, 2025

Ordering was user-friendly and simple. Shipping was seamless and quick! Already back to order another set for my other son.

Date of experience: June 10, 2025
Oklahoma
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Best lenses I have ever had!
August 24, 2025

I was reluctant to buy glasses online but Eyeconic let me use my VSP benefits at full value and gave me the best quality lenses I have ever had!

Date of experience: June 14, 2024
Maine
1 review
0 helpful votes
Follow KELLY F.
Unfollow KELLY F.
Share Review
Report Review

No discount
August 24, 2025

I have 2 different contact presciptions for each eye.When I order 4 boxes, 2 for each eye I don't get the discount for 1 year supply

Date of experience: August 24, 2025
Maryland
1 review
0 helpful votes
Follow Darrick J.
Unfollow Darrick J.
Share Review
Report Review

Perfection!
August 24, 2025
Updated review

I absolutely love my new Dragon glasses. The fit and prescription are perfect.

Date of experience: August 24, 2025

Fast and convenient way to order glasses
August 3, 2025
Previous review

My previous experience was just a fast and convenient. I wish you would restoke some of the more popular brands.

Date of experience: August 3, 2025
New York
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

There are a variety of selections and everything is very clear to navigate. I really enjoyed the selection and the camera feature was very helpful when ordering new glasses. Love this website, AND the packaging is all recyclable. Definently reccommennd.

Date of experience: August 24, 2025

Very easy to navigate the website, to add progressives...
August 4, 2025
Previous review

Very easy to navigate the website, to add progressives and transitions, and upload prescription. Transparent about prices, no notes!

Date of experience: August 4, 2025
California
1 review
0 helpful votes
Follow Jordan V.
Unfollow Jordan V.
Share Review
Report Review

WE CAME HERE BEFORE TO BUY CONTACTS AND EVERYTHING WAS EFFORTLESS THAT IS WAY WE WILL CONTINUE TO BUY CONTACTS HERE. SMOOTH AND EASY EXPERIENCE!

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
Follow Joab K.
Unfollow Joab K.
Share Review
Report Review

Most Professional Eye Wear Company
August 23, 2025

Best online eye glass company out there. Never had a problem with them getting my prescription wrong. With other companies, you are taking a serious gamble, that's not worth your time nor money.

Date of experience: August 23, 2025
California
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

A+++
August 23, 2025

All Good ordering and follow ups from this site and I've place orders many times.

Date of experience: August 23, 2025
Florida
1 review
0 helpful votes
Follow Kenneth S.
Unfollow Kenneth S.
Share Review
Report Review

Easy to Use
August 23, 2025

Quick and easy to upload my insurance and the script. Previous orders have been quick and they communicated with me when appropriate.

Date of experience: August 23, 2025
Illinois
1 review
0 helpful votes
Follow Zachary K.
Unfollow Zachary K.
Share Review
Report Review

Love my sunglasses
August 23, 2025
Updated review

I am so please with service and how fast I received them no problems whatsoever

Date of experience: August 23, 2025

Easy and quick
August 2, 2025
Previous review

Easy and quick

Date of experience: August 2, 2025
Illinois
1 review
0 helpful votes
Follow Kristy W.
Unfollow Kristy W.
Share Review
Report Review

Amazing customer service
August 23, 2025

I was unable to order a box for just one eye over the website and Iris walked me through the order with incredible kindness!

Date of experience: August 23, 2025
Pennsylvania
1 review
0 helpful votes
Follow Rachel W.
Unfollow Rachel W.
Share Review
Report Review

Easy to Use
August 23, 2025
Updated review

User friendly site and applies insurance real time. Able to use for all members of the family.

Date of experience: August 23, 2025

Great Glasses
June 23, 2025
Previous review

Easy ordering. Where do I go to get adjustments? The frames are a little loose on the face.

Date of experience: June 23, 2025

Easy website to navigate, helpful to see vision benefits...
May 30, 2025
Previous review

Easy website to navigate, helpful to see vision benefits applied to pricing.

Date of experience: May 30, 2025
Massachusetts
1 review
0 helpful votes
Follow Aaron C.
Unfollow Aaron C.
Share Review
Report Review

Fine
August 23, 2025

Thanks I do not have 50 words of things to say I am just trying to check out

Date of experience: August 23, 2025