EyeconicReviews 4,078

Had to exchange my son's glasses being too tight. So far so good.

Ordering was easy, there was a slight mishap, I had the XL frame selected and somewhere in the process it goes adjusted to just L and didn't fit my head very well. Thankfully Eyeconic is taking care of it without any issue.

Very simple to order. Uploaded my face to try on frames, uploaded my prescription and insurance and placed order.

I was given promo code WELCOME and wasn't allowed to use it. Please apply to my order EYECMO*******

I got an error I think because it was my second attempt at ordering since my first order auto cancelled because I needed to renew my prescription

Good selection of frames and the Virtual try-on feature is very helpful. Glasses shipped faster than estimated.

Excellent website followed up with excellent service. Thank you!

Received glasses and noticed what I thought were scratches. Returned them under warranty and replacements were worse. There are 4 different etchings in the field of vision that cause severe headaches. They refuse to remake them, despite the first pair not having these markings, and says I must need custom glasses. I've had the same rx for 20+ years and probably 10-12 pairs of glasses from other vendors and not one single pair caused headaches or had my prescription written in the lenses in 4 places. Will contact my vision benefits company to file formal complaint because this is unacceptable and now I have no glasses benefits for a year & these are worthless. DO NOT RECOMMEND!

Never knew this place existed! I have had VSP for several years always paid a lot for glasses and contacts. So glad my wife found you!

Very challenging to place order. Next issue was around trying to set up account so I could get an actual receipt to submit to my FSA. One is not provided when you place the order. I tried going into my account and now it says my password is not correct. This has been the most time consuming, frustrating, insane experience ever. Never again.

Easy and saved about $450 they have all the popular brands of frames

Virtual try on isn't great, I need to lookup my last pair to find what numbers I need to filter on. My doctor isn't listed but is in VSP.

I ordered my glasses online, it was easy to do and my order arrived!

This company has a serious issue with the product availability. It advertises that they would have a specific brand prescription available and then send you an email about you items being back ordered. It is a lure you in type of tactic. It's a lm ugly business to deal with. If you need glasses or contacts I would not recommend this place. It's better to just wait the wait time at a regular vision center. Customer service is very poor. I was asked what would I like to see happen, moving forward. FYI, I would like to see period. When it comes to recommendation for this company that would be a very hard NO. Eyeconic's mission is to provide high quality eyewear to as many in the community as possible.- when do you plan to do so, We are still waiting. I only hope that one day EYECONIC would take in to consideration that we don't come to you because we wanted to or even because of your status in the review world. We come to you because you are in network with our insurance providers and you lured us in by you false very false advertisements.

I ordered a paid of glasses for my son earlier this year. Was happy with the frame quality and prescription but the lenses did not hold up nearly as well as glasses purchased at an optometrist's office. I just tried to order a pair for myself and, although my prescription was valid (well before the expiration date and signed by a licensed optometrist), they argued that they would not accept it. It was almost as if they were looking for a reason not to sell me glasses! The confusion and condescension from the customer service reps (multiple reps!) was enough that canceled my order and my family and I will not be purchasing anything from them in the future.

No way to easily reorder same item. When contacted my request was ignored. Then they go through some indirect service. Fix the site or leave me alone. I really don't like this company.

I love the try on feature, but preferred to purchase the same style in a different color. Pleased.