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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Great so far! I am a new glasses wearer but so far they are great!
Ordering from Eyeconic is amazingly easy. Just like that youUse you insurance and a bit more to get a years worth of contacts. They even remind you when it's time to order.
I feel it is not right to have to pay tax on these contacts. When they are ordered from a vision center or providers office no tax is charged.
Having never ordered glasses online, I was fearful it would be a daunting task that ultimately yielded negative results. Was I ever wrong! I love the glasses I chose and even the progressive bifocals were accurate! Thanks, Eyeconic!
I ordered eyeglasses from Eyeconic in May of 2022. Unlike other online retailers, I was not able to try on sample frames prior to purchase. I used the virtual try-on to determine a fit, knowing they had a satisfaction guarantee policy as they highlight to feel secure with purchases. The first pay did not fit, so when I sent back I was notified "Eyeconic has a one-return policy" which made me feel uncomfortable. I received my second pair on June 23rd. In May of 2023, the rubber lining of the earpieces came off, creating a large 1 cm gap on one of the arms. I inquired about a warranty as I was under the one-year of receipt; only to be told "Eyeconic policy is one year from the date the order is placed."
Needless to say, there are many other online eyewear providers who will be getting my business.
I recommend Smith Optics who have been extremely helpful with warranty sunglasses. They also offer prescription services and I will be using them.
Quick and Easy ordering got a good set of glasses that fit well.
Would not except a cvs number for cards. Tried to use credit card and debit card but woul not except cvs numbers.
Would not except a cvs number for cards.
All I had to do
Was type in my prescription and send a pic of it, and, even though it said that they were on back order, I still got them within a week!
Difficulty using virtual try ons. But otherwise ordering online proved to be easier than I thought and the glasses fit well and the progressive lenses work great.
Fantastic deal and great looking glasses. The discount through my insurance was absolutely fantastic so I got some sharp glasses for a good price
Pretty easy. Just wish there were more high end brands to choose from.
Quick and easy! I love them! And they fit my face perfectly I was skeptical about that at first.
Great it was easy to navigate.The quality is amazing as well as the fit! Great experience!
Eyeconic does not have part of my prescription available to fulfill my order so I tried to subsitute without an updated prescription from my doctor. Eyeconic said they couldn't get in touch with my doctor but dr said they never got a call. I started this order on May 2. It's May 5th and order for only my left eye contact won't be shipped until May 13 or after.
Update: it took longer than I had hoped and his was parially bc I didn't read all the instructions on the website.
Easy and painless. I believe that the description of the experience takes more time and energy than ordering the Eyewear.
Easy to navigate website. Was able to put the exact prescription in. Was able to use insurance to help with purchase. Very satisfied with purchase.
Not all have virtual try on, but, everything else about my experience was great!
Had small problem finding me on our family insurance plan, but it was resolved quickly and everything has gone smoothly since.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members