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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Loved the quick service and easy purchase. Glasses are gorgeous and fit perfectly. I will continue to buy more from you.
Thanks for making eyeglass shopping easy, fun. And painless.
My package got lost during delivery but Eyeconic responded quickly to my email and investigated with Fedex and resent my glasses at no cost. I am so grateful for their customer service and that I didn't lose money on the lost order. I will definitely shop here again.
The only thing is that insurance allowance is not applied automatically
Easy to use & great selection. I could take my time & keep going back till I find just the right pair.
I placed an order online but had to resubmit my rx and the order was canceled. I placed the order again however the price was double for the exact same product. They proactively jumped in and provided a discount to accommodate it which was much appreciated without me even asking.
What a F*&%n RACKET. You don't give me an immediate refund for an order that you cancel. Then I have to re-order but my FSA account is now too low to make the purchase. AND, you have messed up my year quantity discount. If it wasn't going to take me a month to chase down a total refund from your company so that I could order anywhere else but you again I would do that. Thanks for nothing. At this rate you won't have to worry about staying in business next year. What a tremendous waste of my time!
They are advertising eyeglasses frames on website which are not available in reality. They charged me for my order but now they don't have the frame in stock which is annoying since they took 10 days to inform me and I am literally without glasses.
The customer service is not helpful and this business looks like a fraud to me. They promise me a frame and charged me for it but failed fo deliver it and I don't have my glasses now. I lay the blame on them completely for keeping me in dark and taking so long to inform thay they are out of stock and even charging me for it.
I demand a strict action on this business so they don't repeat this fraud with others. They are strictly playing with my vision health and it is not acceptable.
Easy to order, and use the online try-on tool. The order was delivered fast. The glasses fit beautifully. Very pleased with my order. This is the second time I order from Eyeconic
Nathalie, who helped me on the phone provided OUTSTANDING customer service and walked me through the process. THANKS!
Easy to order
Fast shipping
Easy to connect with vision insurance
Easy and quick! Will definitely be back and have already recommended!
Easy to place order. No fuss / No bother. I was able to find the contacts I needed with little effort. I love that I didn't have to go to a store.
Picking out glasses was a breeze just scan your face and match your frames that you like. Checking was so easy especially with insurance just put your credentials in and checkout.
User experience/interface is good. Easy to use and quick efficient processing service
Very straight forward as well as plenty of options to choose from. Checkout process is very streamlined and handled data entry very efficiently. I'm hesitant on purchasing glasses online but thanks to the try-on virtual feature; although it wasn't 100% and not all glasses have this feature, it did help me choose which glasses to go with. In the end, I am really happy with my purchase and highly recommend.
Quick and easy. There was great convenience wit the service.
The UX is really smooth, and it was great that my insurance cover most of the price of my lenses.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members