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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Love the virtual try on feature. Nice selection. Easy to use insurance. The doc did not give me my PD - eyeconic made it super easy to accurately determine mine. Fast shipping. Great quality glasses.
I have tried multiple times to order my contacts. I had issues each time. I called the 1-888 number for help. I was just told to restart my computer. I am not technologically inept, and I have had major issues. I worry about people older than me that try to call the number for help and get no help.
This was simple easy process, only issue is I found a frame I loved but it's not available through eyeconic.
Overall good but need to improve more on the user experience of the portal. Need more model and also need price match with other websites. Sometime frame are less expensive in actual brands website but not reflected it eyeconic.
There isn't a ton of options when choosing sung glasses. I have tried 3 pair of the and the only pair I actually like and would purchase again are no longer available. Selections don't seem to grow and brands are "eh"
Good experience - could use larger selection in the future...
I rushed to get this before the end of the year, but it didn't apply until the next year's insurance, which wasted my benefits from the year I purchased the eyeglasses.
Good service good customer service good quality...
Super easy order and check using insurance for the whole family!
I like the improved virtual try -on. I did not need to stay still to capture my face.
Product cost is too high. It's expensive
We needed at least 3 boxes but could order only 2 pair of box
Past order got cancelled. This is an reentry order. Surprised that I cannot just continue with 1st order
We placed this order weeks ago and I uploaded the Rx during the order. I kept getting the email to upload my Rx, but there was nowhere on the website to add it after the order was placed.
When I sent an email to customer support about it, I received an email that the order had been canceled and I would receive a credit within 15 days.
This was an unacceptable delay that could have been avoided if you had given me the option to upload the Rx again directly from the email, explained the issue in the email with steps to send you the Rx again, or given. Me the time to work it out with customer support before canceling the order.
Ron lost his glasses and has been unable to complete much needed paperwork as efficiently and without headache due to the wait for new glasses to arrive. Now we will have to wait at least 3 more weeks to receive the new order.
The eyeconic web site is user friendly and easy to work with, great selection of brands for my family contact lenses.
Site is easily accessible since it is linked directly from my insurance. Insurance benefits are automatically credited when requested and it is easy to find and order the product needed.
My doctor said they never received your request for prescription verification
Tried one pair, looked terrible on me. Exchanged for another pair that were almost as bad. Great quality, great price after VSP payment, just difficult to select a good fit online.
Acceptable experience ordering the glasses when I ordered the last few times.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members