On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I had to return my order and the return process was very easy! I was able to return and reorder the same pair. Which I received very quickly and are perfect!
Lost glasses on a recent trip and they were very easy to reorder
I love the aviator choices for my prescription sunglasses!
Glasses are priced at an affordable rate! Great deal! They offer such good deals!
I haven't had a bad experience yet and will recommend to friends
This is the only place where I can receive my prescription with on brand glasses at a reasonable price. I will never again by my prescription in an optical store. This is my second time buying glasses from this website. This time I got prescription sunglasses and my regular eyeglasses both on bland and I didn't even reach $300. If I would have gotten my prescription where I did my exam I would have spent $300 in a simple prescription and giving my old glasses. I recommend this website 100%
Loved my glasses the price is great, I haven't had a bad experience with anything in this site
Expensive feeling frames for a low price than if you were to get them at the optometrist. Thank you!
Love the cute styles and how simple it is to add my prescription and choose lenses
I've been hooked from day 1 ten years ago. I love the styles, prices, fast shipping and great customer service. I had a pair break... they sent me a new pair (I just paid the $5 shipping). My trifocals are fantastic too.
I suspect the negative reviews are fake... I broke a pair and had a new pair sent for just the cost of shipping... and customer service was so easy and professional!
I hate how the procing says one thing and you get a discpunt at the end. It feels impossible to shop within a budget. The glasses arrived fine.
Quick delivery
Durable and really great colors. I love the buying experience
There's a ton of choices and is especially good if you need really inexpensive glasses.
Love the prices and my glasses are always great! Great sales
Excellent quality, wonderful selection. I have quite a strong prescription and I haven't ever had any issues with them getting it right.
Great always get a great product. You do have to get them adjusted.
Love my frames so much I've purchased 6 of them, some sunglasses. 😎
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members