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EyebuydirectReviews 10,409

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,309
value
4,969
shipping
4,970
returns
120
quality
5,074
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Michigan
1 review
0 helpful votes
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10/10 would recommend
February 22, 2023

This was the first time I got new prescription glasses online and it was very easy process. I'll definitely be using it again in the future.

Date of experience: February 22, 2023
Washington
1 review
0 helpful votes
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Good experience
February 21, 2023

It was easy and customer service was fast and the return or adjustment policy is very flexible and realistic

Date of experience: February 21, 2023
New Jersey
1 review
0 helpful votes
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Great prices and service!
February 21, 2023

I purchased a pair and the prescription wasn't correct and they were great to work with and sent me another pair right away! Customer service was great and I could actually talk with a real person!

Date of experience: February 21, 2023
Maryland
1 review
0 helpful votes
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Satisfied
February 21, 2023

The frames that I had ordered previously were no longer available which was disappointing, but the ones I ordered were fine.

Date of experience: February 21, 2023
Pennsylvania
1 review
0 helpful votes
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Very happy
February 21, 2023

Good selection of eyewear at competitive prices along with an easy to use website..

Date of experience: February 21, 2023
Illinois
1 review
0 helpful votes
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Great Experience
February 21, 2023

I was looking elsewhere to buy glasses as my eye doctor's cost was extremely high. I looked at Zennie and I looked at warby park, and went with eyebuydirect. I liked what they had, and that they offered the specific feature I wanted without needing to have yellow tinted lenses. They were a great price, I just wish the shipping could have been a little shorter, but that's not really an issue.

Date of experience: February 21, 2023
California
1 review
0 helpful votes
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Flexible and convenient!
February 20, 2023

As good an experience as I can imagine buying glasses online, super simple. Product and lenses are great.

Date of experience: February 20, 2023
GB
1 review
0 helpful votes
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Great pair of glasses without breaking bank
February 20, 2023
Updated review

My shopping experience was fantastic. I keep shopping at Eyebuydirect.com for my glasses and my daughter.

Date of experience: February 20, 2023

Eyebuydirect is the best!
November 24, 2020
Previous review

Eyebuydirect is the best!

Date of experience: November 24, 2020
Colorado
1 review
0 helpful votes
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Love EyeBuyDirect!
February 20, 2023

I have been buying glasses from EyeBuyDirect for many years now, as I struggle a bit financially. I tend to wait until I get a new prescription, and then I buy a whole bunch of new glasses at once. It's like a big, glasses shopping spree! What I love about EyeBuyDirect is that they always have great deals, and if something arrives that doesn't fit my face quite right, I can return it for a refund or exchange it for a different pair. I haven't been let down yet. Thank you!

Date of experience: February 20, 2023
Texas
1 review
0 helpful votes
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Everything is good
February 20, 2023

I was antsy waiting for delivery, but only because my previous pair had broken and I really needed these. These work perfectly. Will definitely order next time I need glasses

Date of experience: February 20, 2023
Minnesota
1 review
0 helpful votes
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Took over a week - get 2 day shipping.
February 20, 2023

Just took a really long time - I'm in the Midwest and it shouldn't have taken that long.

Date of experience: February 20, 2023
Maryland
1 review
0 helpful votes
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Excellent glasses but no choice in paying for extras
February 20, 2023
Updated review

Ordering process has been changed so that certain glasses are randomly assigned to costs like 2 day shipping that cannot be unchecked so customer is forced to pay. I like this supplier so much that this shocked me! Glasses are high quality and lenses excellent. This is my 5th pair of glasses I have purchased.

Date of experience: February 20, 2023

Ordering process eliminates free choice of extra costs,...
March 1, 2023
Previous review

Ordering process eliminates free choice of extra costs, forcing customer to pay not uncheck. Customer service send me a code for discount which I appreciate and I ordered the glasses. It was enough though to make me consider not returning, it is not right.

Date of experience: January 30, 2023
Minnesota
1 review
0 helpful votes
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Awesome
February 20, 2023

Very reasonably priced happy happy happy happy happy

Date of experience: February 20, 2023
North Carolina
1 review
0 helpful votes
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Good stuff
February 20, 2023

Fast, easy, pretty simple even if I'm pretty blind in one eye

Date of experience: February 20, 2023
Tennessee
1 review
0 helpful votes
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Positive Review
February 20, 2023

I've had a wonderful experience with Eyebuydirect. Their prices are very affordable, and they have an assortment of different glasses in all styles.

Date of experience: February 20, 2023
Pennsylvania
2 reviews
0 helpful votes
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My overall experience with the glasses I got I cannot see out of them it's too blurry and they won't fit to my ear

Date of experience: February 20, 2023

Well it was someone kind hard to places a order to...
January 25, 2023
Previous review

Well it was someone kind hard to places a order to me

Date of experience: January 25, 2023
Georgia
1 review
0 helpful votes
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Great value and experience
February 20, 2023

The virtual try-on feature is not perfect but helped me narrow down which glasses would look good on my face and their over-all size. Putting in my prescription was easy. The lenses are higher quality than I expected and plan to buy another pair of glasses from here.

Date of experience: February 20, 2023
Texas
1 review
0 helpful votes
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Good
February 19, 2023

It was my first time ordering from Eyebuydirect but it won't be last.

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Satisfied
February 19, 2023

Love my new glasses, great price, quick shipping, satisfied

Date of experience: February 19, 2023
Minnesota
1 review
0 helpful votes
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Best value and process
February 19, 2023

Quick easy painless. Glasses arrived faster than anticipated

Date of experience: February 19, 2023