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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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This was the first time I got new prescription glasses online and it was very easy process. I'll definitely be using it again in the future.
It was easy and customer service was fast and the return or adjustment policy is very flexible and realistic
I purchased a pair and the prescription wasn't correct and they were great to work with and sent me another pair right away! Customer service was great and I could actually talk with a real person!
Good selection of eyewear at competitive prices along with an easy to use website..
I was looking elsewhere to buy glasses as my eye doctor's cost was extremely high. I looked at Zennie and I looked at warby park, and went with eyebuydirect. I liked what they had, and that they offered the specific feature I wanted without needing to have yellow tinted lenses. They were a great price, I just wish the shipping could have been a little shorter, but that's not really an issue.
As good an experience as I can imagine buying glasses online, super simple. Product and lenses are great.
My shopping experience was fantastic. I keep shopping at Eyebuydirect.com for my glasses and my daughter.
I have been buying glasses from EyeBuyDirect for many years now, as I struggle a bit financially. I tend to wait until I get a new prescription, and then I buy a whole bunch of new glasses at once. It's like a big, glasses shopping spree! What I love about EyeBuyDirect is that they always have great deals, and if something arrives that doesn't fit my face quite right, I can return it for a refund or exchange it for a different pair. I haven't been let down yet. Thank you!
I was antsy waiting for delivery, but only because my previous pair had broken and I really needed these. These work perfectly. Will definitely order next time I need glasses
Just took a really long time - I'm in the Midwest and it shouldn't have taken that long.
Ordering process has been changed so that certain glasses are randomly assigned to costs like 2 day shipping that cannot be unchecked so customer is forced to pay. I like this supplier so much that this shocked me! Glasses are high quality and lenses excellent. This is my 5th pair of glasses I have purchased.
Ordering process eliminates free choice of extra costs, forcing customer to pay not uncheck. Customer service send me a code for discount which I appreciate and I ordered the glasses. It was enough though to make me consider not returning, it is not right.
Very reasonably priced happy happy happy happy happy
Fast, easy, pretty simple even if I'm pretty blind in one eye
I've had a wonderful experience with Eyebuydirect. Their prices are very affordable, and they have an assortment of different glasses in all styles.
My overall experience with the glasses I got I cannot see out of them it's too blurry and they won't fit to my ear
Well it was someone kind hard to places a order to me
The virtual try-on feature is not perfect but helped me narrow down which glasses would look good on my face and their over-all size. Putting in my prescription was easy. The lenses are higher quality than I expected and plan to buy another pair of glasses from here.
Love my new glasses, great price, quick shipping, satisfied
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo