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EyebuydirectReviews 12,683

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,411
value
5,185
shipping
5,185
returns
129
quality
5,289
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North Carolina
1 review
0 helpful votes
Follow ASHLEY M.
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I love the site, it's really convenient and ready to use and add prescriptions, I didn't like the fact that some games didn't work with my prescription because they were frames I really wanted to purchase. But all in all I love the site thank you can't wait to get my glasses thank you

Date of experience: September 20, 2018
Wisconsin
1 review
0 helpful votes
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You get what you pay for.
September 20, 2018

I like them. The price is great and so are the glasses. I just get the plastic ones. Im on my 3 pair in 2 years. My 2 year likes to help with them. Otherwise they are great!

Date of experience: September 20, 2018
Colorado
1 review
0 helpful votes
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EYE BUY Direct
September 20, 2018

A very helpful young lady assisted me through the whole process of purchasing my glasses and sun glasses online. Her name was Cynthia! I'm so thankful to find a webstie that does not feel as tho you are speaking to a robot but a live person :) Awaiting for my glasses to arrive :)

Date of experience: September 20, 2018
Florida
2 reviews
0 helpful votes
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BEST GLASSES EVER
September 20, 2018

I always order from this company, Its easy, fast, and not expensive at all. I tell all my friends about them.

Date of experience: September 20, 2018
California
1 review
0 helpful votes
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This was the first time I tried ordering glasses off the internet. Using Eyebuydirect, I was a little nervous since I couldn't try them on physically. I used their process where I could upload a pic and try them on that way. I ordered them on a Friday night, which means the first working day was Monday. It took the five days that week, and Monday of the following week. That's only 6 working days. On Tuesday, they shipped them out and on Thursday, I received them, SUPER FAST! Walmart would have taken longer, I checked.
They came perfect, they fit perfect, the lenses are perfect, no line trifocal progressives and change to dark grey in the sun, these are absolutely perfect glasses at half the price of Walmart, maybe more than half off. I highly recommend using this business.

Date of experience: September 20, 2018
California
1 review
0 helpful votes
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So easy to order
September 20, 2018

I just placed an order for the outline. I will give an honest review as son as I get receive the glasses

Date of experience: September 20, 2018
Texas
2 reviews
0 helpful votes
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Issues with online checkout
September 20, 2018

Had to use another phone even after closing the first phones browser. Would not load and kept erroring out.

Date of experience: September 20, 2018
Georgia
1 review
0 helpful votes
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A must use website
September 20, 2018

This is my third pair and they all work great!
Sunglasses, Work glasses and and entertainment pair.

Date of experience: September 20, 2018
Michigan
1 review
0 helpful votes
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Easy to work with
September 20, 2018

All good It was fun and the glasses will be very nice. I see well but need them to read and look cool when working.

Date of experience: September 19, 2018
Indiana
1 review
0 helpful votes
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Great service
September 20, 2018

I just ordered another pair of glasses from EyeBuyDirect because they offer such great service. My son had a pair break that he had purchased in July. When I called, the representative was very apologetic about the frames breaking and took care of replacing the frames for us very quickly. We'll definitely continue to purchase our glasses through their website.

Date of experience: September 18, 2018
Pennsylvania
2 reviews
0 helpful votes
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Quality for Less
September 20, 2018

EyeBuyDirect, is a reliable, practical place to get your family good inexpensive glasses. I recommended it to a few friends, they also purchased glasses for the kids. It's a practical way for parents to buy quality inexpensive glasses for their kids so they are ready for new school year.

Date of experience: September 18, 2018
North Carolina
1 review
0 helpful votes
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Exactly how wonderful this site is. I have never had any issues ordering my glasses as well as the use of my eyeglasses. I simply wish my prescription would quit changing.

Date of experience: September 18, 2018
Washington
1 review
0 helpful votes
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Great frames
September 20, 2018

This is my 3rd pair of frames with EBD. Wish I would have discovered these sooner. I don't think I can go back to buying frames at my optometrist office again.

Date of experience: September 18, 2018
Florida
3 reviews
0 helpful votes
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Great value
September 18, 2018

My second time ordering and the first set of glasses was great. So here I am ordering again. Easy process.

Date of experience: September 18, 2018
North Carolina
2 reviews
13 helpful votes
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I really enjoyed picking out my eye glasses from eyebuydirect. They give you an option to upload a photo of yourself so I was able to try the glasses on and see which one I prefered best. They arrived within 6 days of ordering them and were exactly as stated in the website. I couldn't be happier and will be purchasing more soon! Cannot beat the price and selection.

Date of experience: September 18, 2018
Texas
1 review
0 helpful votes
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I always get good glasses
September 18, 2018

I believe I've been buying eyewear from EyeBuyDirect since 2012. I have looked at two other well known websites but the prices are better and it's easier to chat with someone on EyeBuy. Two bits of info, the versus frame broke on me twice. (Two different pair) It's the only frame I don't trust. I have so many of others and they are very well made. It would be nice to have an update on your website so it's easier to find EBDBlue and SightRelax and if I am ordering incorrectly it will tell me so. But I was able to chat away any confusion so no biggy. Thanks so much, I love my glasses and have referred a friend who buys from you a lot.
Kathryn

Date of experience: September 17, 2018
Florida
1 review
0 helpful votes
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ITS very hard to review Eye Buy Direct before a receive my glasses. After i get it i will review again

Date of experience: September 17, 2018
New York
2 reviews
5 helpful votes
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So I tried these guys instead of the G-USA website who sent me the wrong glasses and just had a customer service fiasco. EBD is 100% better. I got my glasses in about 7 days order to door. High quality, good price, fast delivery = happy customer.

Date of experience: September 17, 2018
California
1 review
0 helpful votes
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Good Prices, Nice Selection
September 16, 2018

Good Prices, Nice choices, timely shipping, never had a problem ordering from them.
I dont need 100 characters the sites simple and this review is simple.

Date of experience: September 16, 2018
Majesty M.
Texas
1 review
0 helpful votes
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Amazing Prices
September 16, 2018

I love a good pair of glasses, especially when they're cheap. EyeBuyDirect is really amazing. Quality glasses for low prices. My kind of deal.

Date of experience: September 16, 2018