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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Whyyyyy have so many coupons if we can't take advantage of them? I don't understand. BUT very cute glasses!
Very efficient company... Glasses were perfect and just what I hoped for. My face is extremely tiny and the small yet in style glasses fit my face just great. Really impressed for a first time user.
Very happy with the selection process, tracking of my previous orders, and price. I have been back several times of the years
These are not heavy duty or long lasting. They look good though. I buy them for the look so I can change up. When worn daily they break. I've had 3 pair break after about 6 months daily wear. I've replaced them rather than deal with customer service and only wear on light duty. Prescription varies slightly each time too. You get what you pay for...
Eye buy direct has offered a one-stop shop to buy super cute glasses at an affordable price. The lenses are in great condition and last a long time.
I have ordered four pairs of progressives, and they have all been wonderful. The prices can't be beat.
Have been using EyeBuyDirect since 2005. The products (frames and lenses) are high quality, and have lasted many years of use for me (and I'm terrible at taking care of my glasses). They have a massive selection, along with great prices. Support is awesome too! If you're not sure, try buying one at first and see for yourself.
It didn't keep the dimensions of the image I submitted, which made all of the glasses look out of proportion.
Hello Michaela,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our IT Department to improve the quality of our service.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
Easy to shot and save for future purchases love that I can get a preview of what they will look like on me
This is my second time ordering glasses from the site. Cant beat the prices and i love the selection. Totally recommend them. Just make sure you input you perscription in correctly or it will delay your order.
Surprising product. Some what Surprising price. Quick
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Easy to view, browse, review, change my mind and come back to eventually order. Waiting for the order but loved looking for a week or more and my cart still kept my info
It is actually easier to "try on" frames virtually using a photograph (and keeping track of the ones you like!) than it is in a traditional store.
Everything went well in the online order UNTIL the checkout! Had MAJOR problems getting the payment information to work correctly. First, I used the Amazon checkout which originally allowed me to use the Amazon credit card [versus major cc] - then the 4th item for checkout would not work and I went back to re-enter the Amazon info and it would NOT allow me to use the Amazon credit forcing me to re-enter everything for ALL four items. After four tries, I finally elected to use my PayPal account and finally it worked.
For the record, I contacted Amazon who said there is no issue with my account and that it should have been processed. I suggest that EyeBuyDirect review its payment screen and clean up its processing! Think I'm being generous giving it a 4-star rating BUT all else went well with the exception of the payment processing.
Hello William,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We shall forward the information to our IT Department to improve the quality of our service.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
I've bought a lot of glasses online (no time to go to an actual store). EyeBuyDirect has by far the easiest website to use. I was able to 'try on' any glasses I wanted and submit my prescription. I loved the downloadable PD measurement and video.
I've been buying my glasses from EBD for years. I love that you can make any style into reading, distance, or sunglasses. And they ALWAYS have a promotion going on to save money!
This is the best way to buy my daughter attractive and affordable glasses. She can have several pair to go with her wardrobe.
I consistently find such a wide selection of frames I love that I have a hard time choosing! Which is why I usually wind up buying two ;) (P.S. I took this photo in the correct orientation; no idea why it loaded sideways!)
I've used this website for two years and I'm in love. The price is great. Some of the products are a little cheaply made, but when one pair is $15 rather than $400, replacing isn't so bad.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello J. R.,,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.