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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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These are my favorite lenses! I couldnt find them anywhere else and I am so happy I was able to find them again! Even though they're plastic they hold up well! I'm excited for my second order! First time I only got black, this time I got black and a clear!
Love the way the page is setup and Im able to upload a photo to see how the glasses look. Happy with my experience.
Me encanta comprar mis lentes en este site, son de muy buena calidad y te responden ante cualquier eventualidad. Recomiendo 100%!
Very helpful, and ease of navigation, online chat and customer service are very easy to use, needed my progressive lenses adjusted. No charge, and new classes within a few days
This site has saved me so much money, especially when I have to buy three pairs of glasses in one go. The stylish yet affordable options make shopping for eye wear a breeze!
Agents are knowledgeable and very helpful. Large selection of frames. Only problem you offer discounts but at checkout it doesn't take.
I have been ordering with eye buy for over 10 years I wouldn't do any thing else.
I had to get my son a pair of glasses from doctors office for medicaid he hated and asked to to order him some as soon as we got home.
I haven't received my glasses yet, so my review is about the pricing. I just updated my prescription and now wear progressives. The pair I purchased in the store with FREE frame was around $530... I purchased ja pair from Eye Buy D. A few days ago for $164... great deal. Now if the prescription is on point, even greater!
I loved the fact that I could upload a picture and see what the glasses would look like on me. And the site is easy to use. Low prices allowed me to buy a couple pair of glasses, as well as sunglasses. Excited to get my order!
My daughter lost her glasses and we're not eligible for a new pair for a while. It was nice to have a large selection to pick from at an affordable price so that we could replace her lost pair.
Just bought two more pair. Love this site and you have a life long friend. Seen your add on facebook. Good Job Team very nicely done. Tell everyone i know about yall. Thanks Again
I have stressed for weeks about ordering my first pair of RX glasses. I usually don't purchase anything without trying it on first. One of EyeBuyDirect's competitors offers a service where they ship you glasses to try on, so I thought for sure I would go with them. That was not the case! Not only did I like EyeBuy's selection better, but I was also able to use their virtual try on feature and the glasses dimensions to find a pair that I am confident about purchasing without trying on. A similar pair of glasses with the exact same features from the competitor was going to cost me $149 plus shipping. Just another thing to stress me, because I only need these glasses for reading and I don't have insurance. I don't want to spend an arm and a leg for something I will only use during 1/2 of my day. I got a similar frame (that I actually like better) with the same features (scratch resistant, blue blocking light technology, etc) from EyeBuyDirect for $34 total and free shipping thanks to a coupon they sent me. I will always buy my glasses from this website! Thank you EyeBuyDirect.com for a wonderful, painless first RX purchase experience!
SO easy to order glasses on here. They explain everything to you and you never feel confused during the ordering process. There are videos about Ophthalmology terms and really helped me understand my eyes a lot better.
HIGHLY Recommend this site when ordering glasses. Do not order from stores, they are triple the price! I always tell family and friends who wear glasses to check out this site.
I like the convenience, but I do not like the fact that after one day wearing my last glasses, the ear broke. I immediately wrote to the company, but never heard a reply. So I wasted $130 dollars for a pair of glasses that I only used for one day.
The website is easy to use. I haven't received my glasses yet so I'm not sure how that end of the service will be. So far so good.
I like to have more than one pair, and with prescription lenses it can get expensive. A coworker recommended eyebuydirect and I can't wait to get my new glasses!
Extremely slow service still have not even shipped my glasses. Condensing, generic emails from them when asked daily about the status of the delay. I will never order from this so called company again. Try Zenni! Great speedy service with excellent quality eyeglasses. Delivered in a week or less.
Hello Laurie,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
I found eyebuydirect almost by accident, and am i glad that i did. They have tons of frames to chose from, and offer any premium lens upgrades or coatings that you would ever want. This is a pretty competitive nich, and they are staying on top by offering great frames, at great prices and all with great service.
Best pricing on eye glasses real ease of ordering and so many choices. I have used their services on 4 other occasions and have receiced just what I ordered.
Just ordered a pair of glasses. I hope they work out, but the "try on" option never worked. I uploaded several photos and they each changed dimensions and flipped the photo so I couldn't actually try them on.
Hello Amy,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adrianne,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.