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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I received my first pair in June, sunglasses and I really like them. I've been wearing them all the time. I just purchased glasses at a great price. I hope I like them as much as the first pair
I bought 2 pair of eyeglasses with prescription lenses for $65 shipping included. Can't be beat. They do have a tendency to nickel and dime you for everything, so watch out when ordering. It adds up quickly if you don't get the basics. Also, their filters are confusing and leave out info. For example, I wanted to compare dimensions and weight of frames. Weight is not on the comparison page and you can't sort by size or weight. USE THE FAVORITES (Heart ICON) to narrow down your choices.
I love the options and the deals they offer, excited to receive my glasses! Everything is reasonably priced!
This site made it simple and easy to order my glasses and the price point was perfect. I'm excited to receive my new glasses!
I have always gone to a local eyeglass store to purchase frames and lenses, and I would always wait 2-5 years to replace because I was spending $600-$800 for two pairs and it was outrageous, I love the pricing and affordability of EyeBuyDirect and the comfort and feel! My $400 glasses frames feel so much cheaper than the $9 frames I picked out at EyeBuyDirect. I have been recommending EyeBuyDirect to all my family and friends that wear glasses!
Great prompt service. Product is always as described. I have been a customer for five years and never disappointed.
Website is easy to use. Great variety of selections. Prices are very affordable! I am looking forward to receiving my first pair and see how it fits overall! If all goes well, I will definitely will be coming to this website to buy more pairs as well as their sunglasses!
It was very easy to place an order. There are so many options, I had a hard time picking a frame. I hope they get asap.
I love this site I have bought several pairs already and love having the option to change up my prescription glasses often
They are they are the Best! This my 4th set of glasses and I just Love them 5
Very easy to use and straight to business. I Was able to navigate through the site and find what i needed and was helped to make other options to fit my liking
The process of ordering eyewear here is quite easy and takes very little time. Also, the prices are excellent!
If you're on a budget or just love to have tons of glasses this is the place for you. Lots of variety and great prices. I love this website!
This site gets me everything I need in a pair of glasses for practically 1/3'rd of what I'd pay at an actual store and so far I have had no problems with them.
Saved more than the other online glasses. I like the fit but the BOGO was to restrictive. Just when I thought I was getting a better deal, I read the fine print and found out I didn't qualify. Why make it sound incredible in the ad only to find out all the restrictions.
Wayyyyyy too much noise behind the representitive that I couldn't focus on order.
Very distracting.
Please enter at least 100 characters to this email?
Hello Elizabeth,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.
My first purchase with EyeBuyDirect went really well. I tried on my glasses and returned the ones I didn't want with no issues. I received a refund as promised. After losing a pair I am now reordering and assume it will be an equally smooth process. This site has lots of frames to choose from compared to its competitors. Unfortunately, the pair I lost was no longer in production with EyeBuyDirect, so if you really like a pair, order 2. Enjoy!
I like ordering online and getting the extras that I want I also prefer not getting pressure from a salesperson who wants to add more extras.
Easy to order glasses on line. I haven't bought in a couple of years and had trouble ordering with my credit card. Customer service person helped me realize my card had been compromised. Much better selection now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ad,
Greetings from EyeBuyDirect!
We appreciate the time you took to send us your feedback.
We shall forward the information to our Marketing Department to improve the quality of our frames, lenses, and services.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.
Thank you.