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EyebuydirectReviews 14,603

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,575
value
5,188
shipping
5,188
returns
131
quality
5,291
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Massachusetts
1 review
0 helpful votes
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I love EyeBuyDirect
July 27, 2019

I am obsessed with EyeBuyDirect! I have been using it for years and I will never purchase lenses from anywhere else!

Date of experience: July 27, 2019
Arizona
1 review
0 helpful votes
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You saved the day!
July 27, 2019

My daughter was traveling the world and dropped her glasses in a very deep river. She was not due home for another month, we turned to you guys and it was so easy to order and ship to her within the week.

Date of experience: July 27, 2019
New York
1 review
0 helpful votes
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Fantastic
July 27, 2019

I love being able to use this site to get good quality glasses at an affordable price. My glasses got knocked off my face outside and must have hit a rock or something and chipped the lens thankfully this sites affordability allows me to reorder them without spending a fortune.

Date of experience: July 26, 2019
Michigan
1 review
0 helpful votes
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User Friendly
July 27, 2019

Really helps to be able to see how you'll look before you by. Plus the 14 day trial period is helpful.

Date of experience: July 26, 2019
Texas
1 review
0 helpful votes
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Best glasses ever!
July 27, 2019

I LOVE EyeBuyDirect! Great prices and nice styles. Only thing is that some lenses are more expensive than others which is confusing. I thought lenses would be the same rate across the board. Overall I enjoy purchasing my glasses from EyeBuyDirect.

Date of experience: July 26, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Erica,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

New Jersey
1 review
0 helpful votes
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I'm excited to try my new glasses. I think it'd be better customer service if the new comer discount applies to everything.

Date of experience: July 26, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Abigail,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We shall forward the information to our Marketing Department to improve the quality of our frames, lenses, and services.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Dook I.
Washington
2 reviews
0 helpful votes
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eh... I thought I was getting some $61 glasses and then they were $67 glasses, y'know?
and pad that puppy to 100, huh? jeez, lemme go... get to work on my glasses!

Date of experience: July 26, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Dook,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Canada
1 review
0 helpful votes
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Sent the wrong prescription without bifocals. Say "We will help", then you go through a song and dance to get their screw-up fixed. Maybe cheap, not worth the hassle if something goes wrong.

Date of experience: July 26, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Guy,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

North Carolina
1 review
1 helpful vote
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Second Pair!
July 27, 2019

I was so impressed with the first pair that I ordered - I just got another pair! And to think, I was paying $500-600 for ONE pair. So grateful that a friend told me about EyeBuyDirect!

Date of experience: July 26, 2019
California
1 review
1 helpful vote
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So I am a college student and my insurance does not cover glasses any more and glasses can get pricey at the eye doctor's office. So I needed something I could afford and this website really helped me find glasses in my budget.

Date of experience: July 25, 2019
Arizona
2 reviews
1 helpful vote
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Have bought 3 sets of glasses from them and all have been a lot cheaper than local Optical shops and the quality is very good!

Date of experience: July 25, 2019
Maryland
2 reviews
0 helpful votes
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Shopped at 2 different sites and decided to try this one great pricing on everything will shop again thanks william keller

Date of experience: July 25, 2019
California
1 review
0 helpful votes
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Easy and Fast
July 25, 2019

This isn't my first pair of sunglass that I've had my prescription included. I love the affordability of EyeBuy.

Thank you!

Date of experience: July 25, 2019
Florida
1 review
1 helpful vote
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I've used this site to buy almost all my glasses. Ive bought glasses from the mall and I end up spending 300$ for them to scratch. I can get the glasses I want on here and don't cry when they get ruined. Amazing.

Date of experience: July 24, 2019
Washington
1 review
1 helpful vote
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Easy as pie
July 24, 2019

This is my 1st time ordering prescription glasses online and the site made it easy I thought it was gonna be difficult but their instructions and the way you can find the glasses that you want and also glasses that you can find in your budget. I'm actually kind of nervous to see how it fits and how it goes but other than that this was an easy access to get new glasses ordered And on my time because it's such a hassle to go to the eye doctor or any I store to figure out what you want how you want how much where you can get all the stuff done and the Palm of your hand which is really nice.

Date of experience: July 24, 2019
South Carolina
1 review
1 helpful vote
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I have horrible eyesight, so my lenses are usually expensive. With the glasses and lenses, I spent way less than I originally thought I would. There are a plethora of options to choose from and great resources to help you find the perfect pair of glasses.

Date of experience: July 24, 2019
District of Columbia
1 review
1 helpful vote
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Easy and Quick
July 24, 2019

For someone who accidentally breaks glasses all the time this place is perfect for quick replacement glasses and with a big selection I can try on different frames every 4 months.

Date of experience: July 24, 2019
Minnesota
1 review
0 helpful votes
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Glasses
July 24, 2019

Good experience ordering over phone... we'll see how glasses look/fit when they arrive. Can't wait to get them.

Date of experience: July 24, 2019
Texas
1 review
0 helpful votes
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Glasses are made out of cheap material. Do not plan to have glasses for a long time. I only had my glasses for less than 2 wks and the arm broke. Sunglasses are very durable.

Date of experience: July 23, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hello Krescia,

We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com.

Thank you.

Minnesota
1 review
1 helpful vote
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ALWAYS BUYING HERE
July 23, 2019

I really love all the deals I get on EyeBuyDirect. I feel like I know the quality already and have such a fun time choosing glasses and virtually trying them on. They have a crazy amount of options and all so fabulous!

Date of experience: July 23, 2019