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EyebuydirectReviews 3,990

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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Pennsylvania
1 review
0 helpful votes
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Fashion meets affordable
June 6, 2022

Wow--you guys make it very easy to try on/purchase glasses. I've had good experiences both times that I've ordered from EBD.

Date of experience: June 6, 2022
California
1 review
0 helpful votes
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Satisfied
June 5, 2022

I am very happy with the service that I received. I am satisfied with the eye glasses; although the extra thin hi-index I got didn't seem as thin as expected.

Date of experience: June 5, 2022
New Mexico
1 review
1 helpful vote
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I made an error in measuring my PD and EyeBuyDirect contacted me and had me recheck my measurements. I had ordered another pair of glasses from a different company, and they didn't even mention to me that my measurement was out of the normal range. I love the glasses, even though the colour isn't as orange as picture on the website. Very pleased with the care that went into making my purchase a pleasant one.

Date of experience: June 4, 2022
Texas
1 review
0 helpful votes
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Great prices and easy to order!
June 4, 2022
Updated review

Easy! I just wish Raybans were buy one get one free!

Date of experience: June 4, 2022

Easy!
May 14, 2022
Previous review

Easy! I just wish Raybans were bogo!

Date of experience: May 14, 2022

Quick, super easy, inexpensive...
June 12, 2020
Previous review

Quick, super easy, inexpensive... hopefully I'll love the glasses too!

Date of experience: April 30, 2020
California
1 review
0 helpful votes
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WONDERFUL
June 4, 2022

Wonderful, always... this is my 5th purchase! Always pleased w the prices, styles, & quick delivery.

Date of experience: June 4, 2022
Utah
2 reviews
0 helpful votes
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Easy and Convenient
June 3, 2022

Great selection of frames. Easy to customize my choices.

Date of experience: June 3, 2022
Georgia
1 review
0 helpful votes
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Love them
June 3, 2022

Super easy to navigate site, just enter in your prescription. You can try on glasses virtually. They super affordable, will definitely be buying many more.

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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I can see!
May 30, 2022

Glasses came just in time for my honeymoon…. It was perfect!

Date of experience: May 30, 2022
Massachusetts
1 review
0 helpful votes
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.
May 28, 2022

………………………………………………………………………………………………………………………………..

Date of experience: May 28, 2022
Georgia
1 review
0 helpful votes
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Great
May 27, 2022

Great options and was beautiful. Already have received compliments.

Date of experience: May 27, 2022
North Carolina
1 review
0 helpful votes
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Amazing
May 27, 2022

With the quality of the the glasses and the service that the company provides for the customer I can say that it was all worth getting my glasses from you guys.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Great communication
May 27, 2022

This company is awesome and so good about letting you know the status of your order

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Excellent Products and Service
May 26, 2022

My experience was excellent. Fast service, great quality and excellent prices.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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It was easy and I didn't have to leave my house perfect fit

Date of experience: May 26, 2022
Florida
1 review
0 helpful votes
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Amazing
May 25, 2022

Everything was amazing, and most of all, super cool looking transitions! 9/10 (shipping time was long but I understand, the glasses are worth the wait!)

Date of experience: May 25, 2022
New Jersey
1 review
0 helpful votes
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The only place I go to for glasses!
May 25, 2022

This is the only place I will shop for glasses. I've been buying from these guys since 2017 (8 pairs so far). They have the best prices, styles, & customer service by far. People tell me they're skeptical of buying glasses online, but I'm never skeptical of EBD. I even decided to buy the same exact pair twice, when my prescription changed. I tried looking at other retailers, but they did not have styles that I liked or they were overpriced. I have vision insurance that pays up to $150 for my glasses and I would still have to pay more on my copay than if I were to just order on EBD without insurance. And their customer service is phenomenal. The lab accidentally sent me 2 pairs. I contacted customer service because my invoice on my order history showed 2 images of the same exact pairs. I thought I ordered 2 by mistake. I told the agent this and I was prepared to return them both, but he said no you only ordered & were only charged for 1 pair, but the lab must've accidentally sent you a 2nd one. He said I could keep it & that I wouldn't be charged for it. Their customer service never lets me down! I've seen other retailers that have only a 1 week return window or that make you pay for return shipping. EBD will let you return within 2 weeks and the shipping label is free. Shop with EBD and you won't regret it!

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
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Really easy to shop and purchase glasses on the website. I bought 3 pairs and then wound up ordering another 3. I love 5 of them and am returning the one that just didn't look right in person. All in all, I'm very pleased.

Date of experience: May 23, 2022
Minnesota
1 review
0 helpful votes
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A little inconsitent
June 22, 2022

I've ordered 4 pair of glasses from them. My first pair were great, and I love them. The next pair was described as sports sunglasses, but we're not. Sent those back and got sunglasses version of first, love those. Latest pair should be same prescription as the sunglasses, but it doesn't seem the same. Look nice, and I hope I get used to them.

Date of experience: May 23, 2022
New York
1 review
0 helpful votes
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Easy to order, great frame choices and price I ordered 2 pairs for my 102 year old mom and she is so happy with them. Trying on frames virtually was so helpful so you know how they look on you.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
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Loved Them!
May 21, 2022

Quick and easy process overall with some high quality options!

Date of experience: May 21, 2022