business logo of Eyebuydirect

EyebuydirectReviews 3,990

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,427 reviews

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
Follow Elizabeth V.
Unfollow Elizabeth V.
Share Review
Report Review

Best thing ever
June 13, 2022

I don't care about named branded frames and all of that I just needed glasses and these are amazing. What I paid for 2 pair of transition thin lenses is less than what I would have to pay with insurance for 1 pair of the cheapest frames and lenses.

Date of experience: June 13, 2022
Arizona
1 review
0 helpful votes
Follow Kenton I.
Unfollow Kenton I.
Share Review
Report Review

Smooth as eggs
June 13, 2022

It's was smooth for the most part, all of the issues I had were not from the website but with my Rx. It is to strong so no matter where I go they are not able to fill it quickly so other than that mo issues so far I will keep track of shipping if It takes long then the allotted time I will be upset and change my review check back I. 7to 14 days

Date of experience: June 13, 2022
Minnesota
1 review
0 helpful votes
Follow Aishia I.
Unfollow Aishia I.
Share Review
Report Review

N/A
June 13, 2022

N/A ……………,,,,,,,,,,.…………………………… ………………………………….,,,,,…,,.,,,,,,,,,,,,

Date of experience: June 13, 2022
Texas
1 review
0 helpful votes
Follow Lauren G.
Unfollow Lauren G.
Share Review
Report Review

Gorgiana
June 11, 2022

These glasses are so cute and I look so smart. Bimbo to nerd

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
Follow Ari K.
Unfollow Ari K.
Share Review
Report Review

Great service
June 11, 2022

Had a very good experience and the customer service was very attentive to my order.
The glasses are very lightweight and very comfortable.

Date of experience: June 11, 2022
Texas
1 review
0 helpful votes
Follow Brenda T.
Unfollow Brenda T.
Share Review
Report Review

Great
June 11, 2022

I love the glasses. Got them at a good price, will def look into buying more from here! Does suck that since my prescription is higher i can't get certain frames but it is what it is

Date of experience: June 11, 2022
Georgia
1 review
0 helpful votes
Follow Sean Y.
Unfollow Sean Y.
Share Review
Report Review

Always good!
June 11, 2022

Great glasses! Great price! I've bought many pairs of glasses from eye buy direct. Always a first rate job.

Date of experience: June 11, 2022
California
1 review
0 helpful votes
Follow Dr Bernard J.
Unfollow Dr Bernard J.
Share Review
Report Review

Thanks
June 10, 2022

Great…. But one pair around the nose is tight. This is first pair that just did not fit perfectly around the nose. I do like the glasses

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
Follow stanton X.
Unfollow stanton X.
Share Review
Report Review

The online chat support was helpful with all my questions. I am very happy with my glasses. You can either add your prescription to your account (recommended) or apply it to an individual order

Date of experience: June 10, 2022
Nevada
1 review
0 helpful votes
Follow Tania B.
Unfollow Tania B.
Share Review
Report Review

I love eyebuydirect, I have purchased on here 4 different sets of glasses and have not been disappointed with delivery time or quality.

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
Follow Wilson D.
Unfollow Wilson D.
Share Review
Report Review

Ok but not Great
July 9, 2022

Tedious. Information on sizing is not clear. What is "large?" I checked through years of prescriptions from various retailers and not one has pupilary distance on it. I checked three sets of old glasses and not one had sizing numbers you describe. I prefer metal frames. All but one of your metal frames that I had to choose from have nose pads. I do not care for nose pads but that appears to be about all that you or any other seller offers.

Date of experience: June 9, 2022
Virginia
1 review
1 helpful vote
Follow Peggy R.
Unfollow Peggy R.
Share Review
Report Review

Returned
June 9, 2022

Had to return the frames…they were too big for my face.

Date of experience: June 9, 2022
Wisconsin
1 review
0 helpful votes
Follow Barb Q.
Unfollow Barb Q.
Share Review
Report Review

Ordered wrong
June 9, 2022

This was my first order and I messed it up. But your customer service was awesome! They helped me to re-order at no extra charge. I look forward to ordering more glasses from EYEBUYDIRECT.

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
Follow Ted G.
Unfollow Ted G.
Share Review
Report Review

Feedback
June 9, 2022

I am a multi-year repeat customer and have been totally satisfied with the eyewear

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
Follow Madlyne U.
Unfollow Madlyne U.
Share Review
Report Review

You get what you pay for
July 8, 2022

I found the shipping time little, long. But If I had a paid more it would have been much shorter. I thought that the blue tint would fade when indoors. But no, they don't. They make me look clownish, so I have yet to wear them in public.

Date of experience: June 8, 2022
Michigan
1 review
0 helpful votes
Follow Laura Z.
Unfollow Laura Z.
Share Review
Report Review

Nice
June 8, 2022

A bit difficult to figure out at first, but easy once I knew what I was looking for.

Date of experience: June 8, 2022
Arizona
1 review
0 helpful votes
Follow Rosa Z.
Unfollow Rosa Z.
Share Review
Report Review

Affordable
June 6, 2022

I love both of my glasses. I was able to purchase a pair of prescription sunglasses plus my much-needed updated prescription everyday functioning eyeglasses.

Date of experience: June 6, 2022
New Mexico
1 review
0 helpful votes
Follow K. Y.
Unfollow K. Y.
Share Review
Report Review

Wonderful!
June 6, 2022

They had exactly what i wanted in a glasses frame!

Date of experience: June 6, 2022
Illinois
1 review
0 helpful votes
Follow Gabe A.
Unfollow Gabe A.
Share Review
Report Review

Looker for next Frames
June 6, 2022

Fantastic customer service, very knowledgeable, reasonable prices on frames I love. Definitely will be back! Thanks!

Date of experience: June 6, 2022
Florida
1 review
0 helpful votes
Follow Elle V.
Unfollow Elle V.
Share Review
Report Review

Lots of choices
June 6, 2022

Great value for nice, up-to-date styles. The service and quality was great. I did have to return a pair to get a better option for the readers. I wish there was more options for no-line bifocals, it surprised me that I could only get my choice in a lined bifocal; I didn't even think that was available, it's antiquated. But I'm getting used to them. Like stated earlier, quality is great. When I had to return for a new pair, the agent was very helpful, but did have to put me on hold several times to get assistance. At the end of the call I was happy and she was very adamant that I was happy. Nice service!

Date of experience: June 6, 2022