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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I don't care about named branded frames and all of that I just needed glasses and these are amazing. What I paid for 2 pair of transition thin lenses is less than what I would have to pay with insurance for 1 pair of the cheapest frames and lenses.
It's was smooth for the most part, all of the issues I had were not from the website but with my Rx. It is to strong so no matter where I go they are not able to fill it quickly so other than that mo issues so far I will keep track of shipping if It takes long then the allotted time I will be upset and change my review check back I. 7to 14 days
Had a very good experience and the customer service was very attentive to my order.
The glasses are very lightweight and very comfortable.
I love the glasses. Got them at a good price, will def look into buying more from here! Does suck that since my prescription is higher i can't get certain frames but it is what it is
Great glasses! Great price! I've bought many pairs of glasses from eye buy direct. Always a first rate job.
Great…. But one pair around the nose is tight. This is first pair that just did not fit perfectly around the nose. I do like the glasses
The online chat support was helpful with all my questions. I am very happy with my glasses. You can either add your prescription to your account (recommended) or apply it to an individual order
I love eyebuydirect, I have purchased on here 4 different sets of glasses and have not been disappointed with delivery time or quality.
Tedious. Information on sizing is not clear. What is "large?" I checked through years of prescriptions from various retailers and not one has pupilary distance on it. I checked three sets of old glasses and not one had sizing numbers you describe. I prefer metal frames. All but one of your metal frames that I had to choose from have nose pads. I do not care for nose pads but that appears to be about all that you or any other seller offers.
This was my first order and I messed it up. But your customer service was awesome! They helped me to re-order at no extra charge. I look forward to ordering more glasses from EYEBUYDIRECT.
I found the shipping time little, long. But If I had a paid more it would have been much shorter. I thought that the blue tint would fade when indoors. But no, they don't. They make me look clownish, so I have yet to wear them in public.
I love both of my glasses. I was able to purchase a pair of prescription sunglasses plus my much-needed updated prescription everyday functioning eyeglasses.
Fantastic customer service, very knowledgeable, reasonable prices on frames I love. Definitely will be back! Thanks!
Great value for nice, up-to-date styles. The service and quality was great. I did have to return a pair to get a better option for the readers. I wish there was more options for no-line bifocals, it surprised me that I could only get my choice in a lined bifocal; I didn't even think that was available, it's antiquated. But I'm getting used to them. Like stated earlier, quality is great. When I had to return for a new pair, the agent was very helpful, but did have to put me on hold several times to get assistance. At the end of the call I was happy and she was very adamant that I was happy. Nice service!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo