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EyebuydirectReviews 3,990

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
401
value
1,285
shipping
1,285
returns
37
quality
1,314
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Tennessee
1 review
0 helpful votes
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Eyebuydirect Rules!
June 23, 2022

Always a pleasure doing business. The packages are always neat and properly cared for along the way. Haven't had a single issue and I've been a returning customer now for five or six purchases. Recommend this company all the time to friends and family, thank you for the service you provide!

Date of experience: June 23, 2022
California
1 review
1 helpful vote
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Delivery time
June 22, 2022

I see two day delivery but that is only on single vision if you have progressive lenses you're looking at over two weeks. The frames I picked were what I expected style wise the eyeglass arms are metal and very thin will see how they hold up. As I said earlier I had progressive lenses and when I received my glasses I put them on I could see better than my older ones so good job with the new prescription. I will be ordering others from here and now I won't expect them here anytime sooner than two weeks

Date of experience: June 22, 2022
Arizona
0 reviews
2 helpful votes
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Best Customer Service I've had in YEARS!
June 23, 2022

First I purchased two pairs of glasses- both prescription sunglasses. Love both pairs, wore one more often than the other because of the style. I went to wear the pair I don't wear often and the arm snapped off, this frame doesn't have screws so no way to repair it. I called and was immediately speaking with a real person!
I was offered a replacement right away, I was also offered to get the same pair or something else, so I ordered the other frame with a different color lens. I did have to pay a $4 fee for the lens being a special color, but that's nothing! So happy! It's so rare today to find great customer service with any company, I highly recommend EYEBUYDIRECT!

Date of experience: June 22, 2022
Nevada
1 review
0 helpful votes
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Eye glasses
July 21, 2022

Price was good quality not the best, my eyes hurt when I wear The glasses

Date of experience: June 21, 2022
Oklahoma
1 review
0 helpful votes
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Try on glasses
June 20, 2022

Very happy with the service... had some difficulty with the try-on version of your on line site.

Date of experience: June 20, 2022
Florida
1 review
0 helpful votes
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Love these glasses!
June 20, 2022

I always recommend EBD to people and different people ask me where i got my glasses at least twice a week

Date of experience: June 20, 2022
Massachusetts
1 review
0 helpful votes
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Good price material is perfect
June 19, 2022

Easy me fast and it looks nice I love it and it's very light

Date of experience: June 19, 2022
Illinois
1 review
0 helpful votes
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Smooth
June 19, 2022

Very easy process ***********************************************

Date of experience: June 19, 2022
Minnesota
1 review
0 helpful votes
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Get them!
June 19, 2022

Easy, breezy, & helpful. The process was very smooth.

Date of experience: June 19, 2022
Indiana
1 review
0 helpful votes
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First time
June 18, 2022

First time trying this hope it works out like it seems.

Date of experience: June 18, 2022
Ohio
1 review
0 helpful votes
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Perfect!
June 18, 2022

I am very happy with my purchase. Great quality. Easy to order.

Date of experience: June 18, 2022
Texas
1 review
0 helpful votes
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Great!
June 18, 2022

Received my glasses in the estimated time and they were in perfect condition! Nothing was messed up and everything was the way I ordered them!

Date of experience: June 18, 2022
North Carolina
1 review
0 helpful votes
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I can see!
June 18, 2022

My only regret is not getting the reflective lenses on the shelf glasses so that people can't see my judgmental eyes!

Date of experience: June 18, 2022
Georgia
1 review
0 helpful votes
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Better than the big chain
June 17, 2022

I tried eyebuy after wasting three times as much at one of the big name chain opticians. There glasses caused double cushion and masive headaches.

Date of experience: June 17, 2022
New Jersey
1 review
0 helpful votes
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Great
June 17, 2022

Love my glasses! Always fit well love the styles and always arrive when supposed to.

Date of experience: June 17, 2022
New York
1 review
0 helpful votes
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Great Choice
June 17, 2022

Really pleased with my decision to try some new frames from here. Shipping time was a little long, but I'll blame ordering around a holiday causing delay. Overall pleased with my experience, would shop again.

Date of experience: June 17, 2022
California
1 review
0 helpful votes
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Unfortunately the Frames Didn't Fit Well
June 17, 2022
Updated review

I've bought two pairs of glasses at EyeBuyDirect, this third just didn't work out. They didn't fit my face well. I also with there were more options that weren't black. The service, the site: excellent.

Date of experience: June 17, 2022

Easy website to use
May 26, 2022
Previous review

Easy website to use. Good selection. Wish you had nose pads for frames.

Date of experience: May 26, 2022
Georgia
1 review
0 helpful votes
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Easy with Good Communication
June 16, 2022

Site was easy to navigate, and placing the order was simple. Many options to choose from. Price is fair.

Date of experience: June 16, 2022
Texas
1 review
0 helpful votes
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Eyebuydirect review
June 15, 2022

I love this store so much! Will definitely shop here again.

Date of experience: June 15, 2022
Kansas
1 review
0 helpful votes
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New way
June 14, 2022

It was super easy to order on line. However, I thought my sun glasses would be polarized. They are super dark. I wasn't able to try my glasses on and I don't like that they sit on my cheeks. They were more round than rectangle. But, they will do.

Date of experience: June 14, 2022