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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love the glasses but the frame was missing a screw so its lose. I didnt wanna exchange it or return it due to the hassle
The price and quality is good. The return policy is not good.
I love the large selection and user friendly website!
Great glasses! I got the rainbow frames and they're amazing!
Wonderful easy to buy quick turnaround from order time
It's easy when you already have the perfect glasses right in your cart.
Shopping is great, however your discounts are screwy. BOGO20 means the second pair is free. Yet, this is not how it is going threw.
Lots to choose from, great prices and fast service.
Good prices and quality merchandise. Very good service and everything delivered on time.
Ordered 4 pairs, all arrived within 2 weeks of ordering. All 4 fit great and are in great condition.
The shipping process is much faster than other online order companies.
Cannot review prescription prior to final step of placing order. Glasses are perfect, Immediately was able to use the progressive lenses with virtually no eye training.
Cannot review prescription prior to final step of placing order.
The process was very easy and cheaper to do online. I will recommand EyeBuyDirect to my family and friends.
I have bought several pairs of the Hanoi sunglasses over the years. They look great and are good quality. I buy wear contacts, so I get them without prescriptions. Much less expensive than high end fashion glasses.
Love the lower cost glasses. Shipping speed is okay
I discovered Eye Buy Direct about 5-6 years ago when my son was in Kindergarten and needed glasses. We got him an expensive Ray Ban pair from another dealer and they got broken on the playground a few months in. In search of a more affordable alternative I came across Eye Buy Direct and fell in love. They have a HUGE selection which is great for both my son and myself. Plus, we can get 2 pair for the same price or less than we paid somewhere else. Having a back up pair is a must for a young boy going into teenage years. Everyone always compliments our glasses and I always recommend this site.
First time purchasing online, the process was pretty easy and I got the glasses I wanted for a great price! Thanks!
Very fast shipping, good quality frames. Comes with lens rag and case. Lots of upgrades for lenses too.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo