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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have been an EBD customer for years, family, too! Best eyeglasses and best price. You won't need their guarantee, but it is there. 100% no questions asked for 14 days, then 365 days for ANY failures.
I will buy from here until I pass away!
All of my ten-years experience with EBD has been great! Their eyeglasses are wonderful, and their services are excellent. If you've never bought glasses online, do so now. There is no reason to worry, and every reason to save tons of money and have spectacular glasses.
I've been ordering eye glasses with Eyebuydirect for 15 years and always been so happy with my purchases. Quality and the best prices. I literally get 3-4 pairs of glasses for half of what I used to pay at eye cam places.
Overall, a wonderful experience, better than what I would have in an optical store. Affordable prices. Fast shipping. Quality products. Customer service is always so helpful
This is second time I've ordered glasses. Very satisfied with the glasses from my last order. Paid much much more at my optometrist.
I received my order on time but my eyeglasses got a leg broken after few months of use. I have been shopping eyeglasses from Eyebuy Direct before and lasted for years, but this time was not that good.
The site keeps getting better. Ordering is easy, prices are solid, and the virtual try-on really helps. Clearer info on promo stacking would make it even better. Overall, a smooth experience.
I looked for an online eyeglass company, eyebuydirct came up and I decided to try them out. From the selections, the virtual fitting, and the purchase process was extremely seamless. The time from purchase to arrival was quite reasonable, they arrived well cushioned and the fit was perfect. I didn't have any expectations, however, I am extremely satisfied.
The experience was pretty seamless. I'll see how the rest of the process goes.
I go through glasses so often (clumsy and terrible luck lol) that it's often super expensive and a process for me to replace them.
Eye Buy Direct has made my life so much easier. And they're all so cute!
This is my second purchase of the fab Roaring eyeglasses. I get so many compliments on them - in black. I can't find a style anywhere else like these. The lenses/prescription are great.
Why would you not only require a review to move on, but also impose a character limit for said forced review? Diabolical. Love the glasses though.
I like the glasses, but I don't like their tactics of sending emails and providing discount codes. I prefer straightforward pricing.
DELIVERY TOOK ALMOST 2 FULL WEEKS AND THE PRESCRIPTION MAY NOT HAVE BEEN MANUFACTURED CORRECTLY- BUT I'M HOPING I JUST NEED TO GET USED TO THE GLASSES. IT ISN'T WORTH MY TIME PURSUING A RETURN.
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I have bought 2 different pairs 2 different times because they broke quickly after receiving and wearing them but the styles are so good I was willing to risk it. I even purchased the amity style 3 separate times and they all broke before 3 months.
The initial price is very appealing, but once you add to cart and go through the options, even if you don't get any add ons, you still have to choose a lense option that is for an additional price.
I have great Vision Insurance and after my Eye Doctor appt in January 2026 I picked out and purchased a pair of frames with prescription progressive lenses from my Eye Doctor's facility. Even with my great Vision Insurance that paid 100% for the $300 glasses I selected I still ended up paying $188 for the upgraded progressive lenses to put into the frames. After seeing the great selection of eyeglasses on EyeBuyDirect I decided to buy a two pair of glasses with my new prescription, one for reading and one for working on my computer. Those two pair came in quickly and the prescriptions in them were so good and clear when using that I thought I would purchase another pair of regular glasses and see how they compared to the ones I purchased from my Eye Doctor's office. The frames I purchased cost $49, and with my prescription lenses (with upgraded progressive lenses) the total pair of glasses cost me $121. The glasses came in very quickly and they are fantastic! The prescription is spot on and I see better/clearer with them than with the ones I purchased at a higher price from my Eye Doctors' office. All three pair of glasses have the correct / clear prescription in them and work great. I will definitely purchase all my glasses from EyeBuyDirect in the future and not from my Doctor's office! They accept my insurance as well, so I know my total out of pocket cost will also be less than what I paid without insurance at EyeBuyDirect. Bottom line EyeBuyDirect offers a great selection of frames and lenses at great prices, and the prescription is meticulously applied to the lenses.
Last year I ordered two pairs of readers. They were fantastic and reasonably priced. So much cheaper than going to my local Eye Doctors office to buy them. This year I have already purchased a pair of computer glasses that work fantastically and again have saved me over $100 not having to buy through my Eye Doctors office. And... today I am purchasing a pair of readers and progressive glasses from my new prescription.
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There are so many great choices of frames and lenses. The customer support is also fantastic. They were able to resolve my issues and make me feel even better about the company than before, not just satisfied.
I only shop eyebuydirect now for my glasses. Been shopping here for a few years now and have several progressive glasses. Perfect overall and customer service is number one!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo
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