Adrianna S.

I attempted to use Brainly to help me with an online class I was taking, one answer every 30 minutes was annoying so I signed up for the "7 day free trial" they took my card information and then the screen kept loading for an hour so I gave up and closed it. I received an email saying that everything was processed, but then I wasn't able to use the free trial. The site didn't even recognize that I had signed up for it. Yet I received an email saying I was going to be charged. Looking for help, I contacted them via a reply to the confirmation email they sent me because 1. They don't have a phone number and 2. Their online help desk never responded to me. I received one email back asking for more information and saying that the problem would be fixed. I sent the information, no response. So now, the website won't even recognize my email in their system. I got the app and was able to sign in without a problem. But, YOU CAN'T CANCEL YOUR SUBSCRIPTION ON THE APP. Not to mention their website crashes anytime you even think about accessing your account to cancel your subscription. I have responded to every email they sent me hoping for another response, and submitted more requests via their website. No response. DO NOT USE BRAINLY.