EyebuydirectReviews 13,677

I bought a pair of pink glasses and they were nice. When I bought orange frames, they didn't for right so I returned them and chose black frames. I paid extra fees for the second frames. When they never arrived, the customer service reps were not helpful.

I sent back the orange frames and paid for the black frames but never received them. They are a good place to buy glasses but a pain to return glasses if that's even possible.

I am really disappointed about the product from this company and how they treat their customer. We pay, they make money and if it goes wrong, f the customer.

I've bought a pair in late october 2016. I always have been really gentle with these glasses. I usually wear them before going to bed to read few chapters. I let them near my bed. My first pair broke four months after getting them. The upper part on the left corner broke. There was no shock, no falling, it just broke between my hands. I was taking them off. That's it. No trauma.

I wrote them an email and after SEVERAL DAYS I've got a response from the company. They will send me another pair for the shipping fees. They can replace it only one time.
It seems fair. As soon as I get them, I try to not use them as much as I woule because I'm kind of scare of what could be happening.

I use them as always. I don't wear them on a daily basis. After another four months, they break again...

This time, I'm getting upset. Two pairs in less than a year. I write them again.

They answer me that they will not replace it but they can give me an incredible 15% off if I buy a new pair...
AMAZING. They send me two pairs over nine months. They broke both of them and they want me to pay again to get another one. I know their policy but it's clearly not normal that glasses can only last for four months. I know that I didn't pay 400 bucks but come on, it's unbelievable than product are not make to least more than two or three years...

This company does not fill prescriptions correctly! I brought the glasses to my eye doctor who verified that prescription was incorrect. Doctor also said the lenses where most likely made of a cheaper quality. ( I spent the extra money to get the nicer thinner lenses.) Upon calling to return the wrong glasses- I was told I would receive a return form ( in 2 days). I did not receive one- I called them back and then received one in 10 minutes. Their outsource person in the Philippines was very confused about how the US mail system worked. I was told that my e-mail was a label and to print out my e-mail and bring it to the post office. (That's not the case the email is a return authorization with an address on it.) I wish I would have known all of this before I purchased from them- Never again!

I was worried at first, shopping for sunglasses online seemed risky. But I am glad I went for it! My glasses came on time, in perfect condition and even in a cute little box. They aren't the most expensive looking, but definitely don't look cheap. I am extremely pleased! The sizing charts on the website seemed to be accurate and the prescription is perfect. $60 for a pair of prescription sunglasses! I am thankful that I took the risk!

I needed glasses badly but I didn't want to spend so much money. I came across this site and I started looking at reviews but they were so mixed. I decided to chance it and try the site out anyway. I ordered a $22 frame, but after all the fee's and shipping it came out to close to $40. I read more into the reviews and I saw a lot of people complaining that they never received their glasses, and if they did, they were the wrong prescription, and they were super cheap. So I began to get very discouraged especially since I have a somewhat complicated prescription.

BUT I was pleasantly surprised when I received my glasses 2 weeks later (not so bad) and they were the correct prescription! They fit great and seem durable (for now at least)

So I decided to review to hopefully help the next person out. Although this was just my experience.

I was a big Zenni fan, having spent hundreds on many pair of prescription glasses over the years.
I stumbled upon Eyebuy Direct- and have NEVER looked back.
First of all the lenses are astoundingly clear compared to Zenni- identical prescription, of course.
EBD customer service is fantastic- they are polite, helpful, and allow returns so easily.
The EBD website is the BEST around. Zenni is... not. And Zenni customer service is lacking sometimes.
Zenni has tons of frames but the vast majority just plain suck- no one would wear them. EBD has many more usable, interesting frames.
For around 15.00- 20.00 more per pair I'll stick with EBD- the best anywhere.

I ordered a pair of sunglasses a month and a half ago and still have not received them. Supposedly they recently shipped 3 days ago but when I click on the USPS tracking number it says no information available. I have emailed and called numerous times and got no where. I requested a refund and was denied. They said my first order style was not available with my prescription and I immediately chose another design. They charged me an additional amount bringing my total to about $75. I would not recommend or buy from them again. Too much hassle and not worth it. I hope to receive my order soon at least.

I've been buying glasses online for a decade. I've tried zenni and 39dollarglasses and was very disappointed with the quality, all of them looked cheap and didn't last a year. A friend recommended EBD, I nervously ordered a pair and became obsessed. First off, the quality is insane. If you get a $9 pair of frames from EBD, they will be just as nice as $100 pair from the optometrist. I've never spent over $45 for a pair of frames from them and all of my glasses and sunglasses are fantastic, 2 years in. I'm hard on glasses too. Today I thought I lost my prescription sunnies that I bought 2 months ago and can't live without. I get compliments literally every time I wear them. After thinking I lost them, I ordered another pair of sunnies, prescription, for under $30, today. They will arrive in ten or so days, which is the standard service time for EBD and I will undoubtedly get compliments, I've never had more comments about my eye glasses before, and I've been wearing glasses for 25 years. Also, the try on feature really works, if it looks flattering on my uploaded photo it will look great, if it doesn't, they won't. I don't think I'll shop anywhere else.

Ordered a pair of glasses which came defective. After two weeks a replacement was processed and upon arrival it was defective as well. BTW their reviews on their website must be fake, beware.
I called them again to process a second replacement and they would not honor an expedite shipping. I have wasted over a month in the process and no one there was courteous enough to realize the least they could do was to send me the next order ASAP. NEVER AGAIN! Oh and their email costumer service is even worse, they reply with scripted responses without even reading your full email, shameful.