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Aerie currently has a buy 1 get 1 free deal on bras. Both of the ones that I ordered arrived with major creasing on the inside of the cups. They do not look new. I talked to CS using the live chat option and was told I can do a return or exchange via mail. However, I declined since I am sure that the exchanged ones will be damaged as well. That is probably why they are on sale. She did not offer a partial refund or anything for me.
It took 1 week for my glasses to arrive and they were bent. After sending pics to CS, they said they would send me new ones. However, they WOULD NOT offer expedited shipping unless I paid an extra $23! Of course I declined. It's been ANOTHER 1 week already and my new pair STILL HASN'T SHIPPED. It's the same frame and prescription as the bent ones.
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I'll never purchase from these scam artists again. They screw up your order, then expect you to...
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Hello Cynthia,
Thank you for letting us know about your recent experience with EyeBuyDirect.
You may provide details of your order such as order number, phone number or email address for us to manually waived the expedited shipping fee
Normally it takes 7-14 business days for the glasses to be delivered. Once shipped, you will receive an email notification with the tracking number so you may know when to expect them.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you described we did not meet this goal. Your comments regarding this concern will be used for coaching and training employees.
Thank you.