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Ordered a pair of glasses which came defective. After two weeks a replacement was processed and upon arrival it was defective as well. BTW their reviews on their website must be fake, beware.
I called them again to process a second replacement and they would not honor an expedite shipping. I have wasted over a month in the process and no one there was courteous enough to realize the least they could do was to send me the next order ASAP. NEVER AGAIN! Oh and their email costumer service is even worse, they reply with scripted responses without even reading your full email, shameful.
John D.'s review of Eyebuydirect earned 6 Very Helpful votes
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Your website is difficult to navigate. Once I used to it (after 4 tries) very nice. Could be my...
Hello John,
Your comments regarding the customer service you received with EyeBuyDurect are very important to us. We know the incident must have been very unpleasant for you.
Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you described we did not meet this goal. Your comments regarding this concern will be used for coaching and training employees.
Thank you and have a nice day.