EyebuydirectReviews 12,738

I shopped twice st EBD and I've been loving them so much. My first online eyeglasses order was from this. Since it was a really successful purcashe and I've got so many compliments on my glasses, I use this website to buy my prescribed glasses. Prescription is accurate and perfect fit for my eyes ( though you put the same prescription numbers, lenses sometimes don't fit). I think EBD manufacturers do great job on making lenses and their customer service is one of the best among online business.
Their shipping takes about 1-2 weeks depending on your lense types and they always give you detailed order status.
Since I found this website I got into collecting glasses as a fashion item thanks to their unique collections of frames and prices.
I recommend EBD for those who never ordered glasses online. Also their blue light cut lenses are so good that my eyes no longer get hurt or tired while I work on my computer.
I'll definitely order from here

I thought this would be a perfect website to order from. They have beautiful frames with amazing photos and great prices. It seemed like an amazing deal. I ordered a pair that was $32 + a fancy $19 lens. $51 in total. I used a coupon to get a discount which gave me 15% off and free shipping. Seems great, right?

Well, I tried to check out, and it said "the communication with the payment gateway is experiencing a network delay," and it (seemed to) not put my order through, because the item was still in my cart. I tried it again and again, on different days and different computers, and nothing. Finally, my card was charged for the first one. But I received an email saying they hadn't received payment. I checked my recent orders and lo and behold, there were 2 identical orders (one was more because my coupon "expired" despite me never having submitted an order) that both said payment pending.

Emailing them for customer service is futile, because they never answer your questions. They just send you back pointless remarks. I sent them screenshots of the error message I was receiving, and telling them what was going on, and all they did was restore my coupon and remind me my payment wasn't received without even acknowledging my problem. I tried to call them the next day.

The customer service phone number seemed extremely unprofessional. The automated voice sounded like it had been recorded in a bathroom with bad acoustics, and the music is probably the first result on Google for "hold music." Then I was connected with a representative, and she had an Asian accent. Now, I wouldn't really notice this normally, but this company was already seeming very suspicious, and this just added to it, since there are a lot of companies who will scam you that work out of Asia. She kept insisting that the payment hadn't been received even though it charged to my card. Where did the money go? Who knows. I told her to just cancel the orders and I would try again. The money didn't return to my bank account even after cancelling the orders, so I had to call the credit card company and ask them to block the payment (since it hadn't been processed but was pending). The credit card company now has them on a list.

I want to buy the frames that I chose, but this website is so suspicious and had such bad service, there's no way I can. I recommend Zenni Optical. I've ordered from them before and the glasses were great quality; I'm ordering from there again this time.

I was very pleased with Eyebuydirect. "Trying on" frame styles using a selfie on my iPad was such fun. I found a frame that I loved for an unbelievable price. It was easy to fill out information from my prescription & measure the distance between my pupils. Purchasing through PayPal was a snap and shipping was fast (free with my first-timer coupon!). I lost my pricey new prescription glasses that I had gotten through my Dr.'s optical department somewhere on return flights from Hawaii and I can't believe how lucky I am to have gotten quality replacements through Eyebuydirect for around $50!

I feel that EyeBuyDirect is interested in ensuring I have high quality, attractive glasses at an affordable price, NOT erecting barriers to entry against receiving the highest quality glasses for my money. In my humble opinion, their parent company (Essilor)s smart vertically-integrated business model is a win-win for all!

I bought a pair, cost $120.21. I have the special lens. Waited for 2 weeks, nothing came. Later I emailed the Customer Service, they said the glasses will be coming in 3 more days. I was frustrated because they have lied about the delivery speed. I also paid for delivery (USPS First Class). Kept that in mind, I waited for another 2 weeks. Guess what? NOTHING CAME IN THE FUKING MAIL. I emailed them again. Well, they said, "We are so sorry for the inconvenience. Look like there is a trouble with the delivery." Okay. So I waited again for ANOTHER FUKING 2 weeks. GUESS WHAT? NOTHING! Yup I sent them complaints. The lady just emailed back some pointless words such as we will hurry our technicians to make you another back up pair. I was like okay. Then I waited for ANOTHER FUKING 2 WEEKKKSS AND A FUKING HALF. WELL GUESS WHAT? NOTHING CAME! "Where is my back-up glasses?"-I emailed. Well, some pointless words again. This is when I suspect them to be professional theft. I check the reviews, there are so many people having the same problem. Delivery speed and that.

Okay okay. So after FUKING 2 months and 1 week later, my glasses came. Holy $#*!! Even my grandma runs faster than this. Check the glasses. Yep! Lens made from China. Frame made from China. I tried it on. It felt sturdy. Let's go with it.

(1 week later)

GUESS WHAT? THIS COMPANY HIRED TECHNICIANS WHO CAN'T PROPERLY PUT A SCREW IN. Okay, cheap frame from Walmart last longer than this. Screw just flew right off. Good thing I caught it thou. I spent my money and time for this piece of shjt that does not worth more than 40 dollars.

Just stay away please. Shjtty quality. If there is a rating for delivery. I would recommend this site if you like SUPERBLY SLOW delivery (would rate *******/10 for this slow speed).

Returned the pair. Shjt site honestly.

My son had the frames just snap (cheap made). I emailed and was asked for a ton of information. They Ok'd a one time replacement pair. I sent all the info for a new pair. I was told they would process the order. After 3 weeks I asked what the status was for his glasses. I was told they never processed the order and blamed me for not providing a color (which I did). I tried to reorder and every frame I tried to order was out of stock. They then offered me what they had available at a higher price. I decided to go with this and was told it would be $87 for the lens. Crazy! A replacement pair for $105 plus shipping! I went with Walmart and found the exact pair for $38 and free shipping.

Don't let other bad reviews scare you off. It is a decent business that gets the job done. EBD is an amazing place to buy glasses at an affordable price, of course, you will not get the same quality as a $400 pair but their still good glasses that can last. The customer service is great, I wanted to return my glasses within the 14 days and I got my refund in 3 business days, and I just bought another pair. The bad thing is that it takes about 2 weeks for your glasses to get to you, but hey I would rather pay $80 for a pair of glasses and wait 2 weeks than paying $400 for ONE pair. And if you think they wear off easily, just buy a couple of pairs and have backups. You can buy three pairs and you will still end up saving money.

Having only read reviews on this site AFTER placing my order, I feel pretty fortunate. I placed my order for 2 pairs of glasses and 1 pair of sunglasses, all prescription. I really liked a lot of the frames, but I was a little nervous not being able to try them on. My last pair I bought almost fiver years ago were from Warby Parker, where you have do the home try-ons. Anyway, I placed my order on March 24 and crossed my fingers. I got updates along the way of what stages my glasses were in. I was a little nervous when some of the stages seemed to be skipped, such as the quality check. My glasses shipped on March 30, just 6 days after order. I received them in the mail yesterday, April 4. After trying them on I can say that they are cute, they fit and they got my prescription right. However, these are very cheaply made glasses. I am really afraid of breaking the arms in a way that can not be fixed. I tend to doze off on the couch at night with my glasses on. I will need to be careful to not do this or else I am fairly sure they will break. All in all, I got what I paid for. No problems at the moment, but none of the glasses I ordered seem to be sturdy.

I recently purchased a pair of glasses from EBD and ended up deciding that I wanted to cancel my order a day after ordering after reading all of the negative reviews. I'm happy I did. When I tried to cancel, I initially sent an email and I was then told "What we can offer you, instead of cancelling the order, we refund you the shipping fee amounting to $5.95. I have submitted a request to refund the charge amounting to $5.95. Please be advised that it will take within 3-5 banking days to credit the money back to your account." They didn't want to cancel my order and give me a refund! I had to tell them MULTIPLE times that I was not interested in just getting my shipping for free. I wanted a full refund. After going back and forth with different people each time, I finally just called and spoke with someone who didn't give me such a hard time with canceling. STAY AWAY.