Ann S.’s Reviews of Eyebuydirect & more

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Sunglasses

4/19/17

My son had the frames just snap (cheap made). I emailed and was asked for a ton of information. They Ok'd a one time replacement pair. I sent all the info for a new pair. I was told they would process the order. After 3 weeks I asked what the status was for his glasses. I was told they never processed the order and blamed me for not providing a color (which I did). I tried to reorder and every frame I tried to order was out of stock. They then offered me what they had available at a higher price. I decided to go with this and was told it would be $87 for the lens. Crazy! A replacement pair for $105 plus shipping! I went with Walmart and found the exact pair for $38 and free shipping.

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Leo L. – Eyebuydirect Rep Over a year old

Hello Ann,

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

We want to change the experience you had in placing an order. Please provide details of your order for us to help you further.

Feel free to call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.
Thank you and have a great day.

Thank you.