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Tam N.

Contributor Level

Total Points
84

1 Review by Tam

  • Eyebuydirect

5/4/17

I bought a pair, cost $120.21. I have the special lens. Waited for 2 weeks, nothing came. Later I emailed the Customer Service, they said the glasses will be coming in 3 more days. I was frustrated because they have lied about the delivery speed. I also paid for delivery (USPS First Class). Kept that in mind, I waited for another 2 weeks. Guess what? NOTHING CAME IN THE FUKING MAIL. I emailed them again. Well, they said, "We are so sorry for the inconvenience. Look like there is a trouble with the delivery." Okay. So I waited again for ANOTHER FUKING 2 weeks. GUESS WHAT? NOTHING! Yup I sent them complaints. The lady just emailed back some pointless words such as we will hurry our technicians to make you another back up pair. I was like okay. Then I waited for ANOTHER FUKING 2 WEEKKKSS AND A FUKING HALF. WELL GUESS WHAT? NOTHING CAME! "Where is my back-up glasses?"-I emailed. Well, some pointless words again. This is when I suspect them to be professional theft. I check the reviews, there are so many people having the same problem. Delivery speed and that.

Okay okay. So after FUKING 2 months and 1 week later, my glasses came. Holy $#*!! Even my grandma runs faster than this. Check the glasses. Yep! Lens made from China. Frame made from China. I tried it on. It felt sturdy. Let's go with it.

(1 week later)

GUESS WHAT? THIS COMPANY HIRED TECHNICIANS WHO CAN'T PROPERLY PUT A SCREW IN. Okay, cheap frame from Walmart last longer than this. Screw just flew right off. Good thing I caught it thou. I spent my money and time for this piece of shjt that does not worth more than 40 dollars.

Just stay away please. Shjtty quality. If there is a rating for delivery. I would recommend this site if you like SUPERBLY SLOW delivery (would rate *******/10 for this slow speed).

Returned the pair. Shjt site honestly.

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Leo L. – Eyebuydirect Rep

Hello Tam,

Thank you for taking time out of your busy schedule to write us and express your grievances on how our products and services do not meet up with your expectations.

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.

Our goal is to provide a consistently reliable product and an exemplary level of customer service. Based on the events you described we did not meet this goal. Your comments regarding this concern will be used for coaching and training employees.

Regarding your issue with your eyeglasses. Please provide details of the order such as order number, phone number or email for us to resolve the concern.

Feel free to call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST or send us an email at eyecare@eyebuydirect.com.

Thank you and have a great day.

Tam Has Earned 4 Votes

Tam N.'s review of Eyebuydirect earned 4 Very Helpful votes

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