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I recently purchased a pair of glasses from EBD and ended up deciding that I wanted to cancel my order a day after ordering after reading all of the negative reviews. I'm happy I did. When I tried to cancel, I initially sent an email and I was then told "What we can offer you, instead of cancelling the order, we refund you the shipping fee amounting to $5.95. I have submitted a request to refund the charge amounting to $5.95. Please be advised that it will take within 3-5 banking days to credit the money back to your account." They didn't want to cancel my order and give me a refund! I had to tell them MULTIPLE times that I was not interested in just getting my shipping for free. I wanted a full refund. After going back and forth with different people each time, I finally just called and spoke with someone who didn't give me such a hard time with canceling. STAY AWAY.
Pris J.'s review of Eyebuydirect earned a Very Helpful vote
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The prices are much lower than anywhere else it seems but I couldn't get the tint color I wanted...
Hello Pris,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
Based on the events you describe, we did not this goal. Your comments regarding your return and refund concern will be used for coaching and training employees
Thank you and have a nice day.