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EyebuydirectReviews 3,942

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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Minnesota
1 review
0 helpful votes
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Seeing Good Results
April 27, 2023

Instructions were easy to understand and follow. Glasses were delivered in the time promised. The final result was great eyewear at an affordable cost!

Date of experience: April 27, 2023
California
1 review
0 helpful votes
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Refund Requested
May 27, 2023

I'm a little disappointed because I adore the frames I ordered, but one of them came a size too small, and rather than acknowledging my refund/exchange request, I'm being asked to fill out this receipt acknowledgment.

Date of experience: April 27, 2023
Washington
1 review
0 helpful votes
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I ordered a pair of glasses I lost and wanted to replace them but couldn't afford the $230 they cost me. My daughter suggested I try Eyebuydirect and I did, but I wasn't expecting the same quality for the $40 I paid (includes shipping). About three weeks later they arrived and I couldn't tell the difference!

Date of experience: April 27, 2023
Florida
2 reviews
0 helpful votes
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JennyB
April 26, 2023

Great glasses and reasonably priced! Easy to try on with special camera effect.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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My phone auto populated the incorrect zip code at checkout to which I noticed after I got the confirmation email. I contacted a representative from eyebuy direct who assured me she had change the zip code. Although, when usps tried to deliver it got returned to the post office because the zip code didn't match which in turn put my package in limbo. I had to contact usps to clear the whole situation to which they told me they would possibly deliver to the correct zip code or mail it back to the sender. It just made the whole process long and frustrating.

Date of experience: April 24, 2023
New Jersey
1 review
0 helpful votes
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Try before u buy
April 23, 2023

Love that I can virtually try on the glasses. Delivery was as promised.

Date of experience: April 23, 2023
New Jersey
1 review
0 helpful votes
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Once you know how to read your prescription, easy to enter all the needed information. Must know your preferred size of glasses' frames so you don't order ones too small or big.

Date of experience: April 23, 2023
Massachusetts
1 review
0 helpful votes
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Return customer
April 23, 2023

Return customer so was aware of the cost, selection, ease of ordering.

Date of experience: April 23, 2023
Illinois
1 review
0 helpful votes
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I love eyebuydirect!
April 23, 2023

Great prices, great customer service, if you have issues just reach out, and they'll take care of you!

Date of experience: April 23, 2023
Ohio
1 review
0 helpful votes
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No hassle glasses purchasing
April 23, 2023

Super straightforward and lots of styles to pick from!

Date of experience: April 23, 2023
Alabama
1 review
0 helpful votes
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Great customer service
April 22, 2023

Had to make a return for a wrong prescription. They made it super easy and replaced the glasses at no cost.

Date of experience: April 22, 2023
Louisiana
1 review
0 helpful votes
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Highly recommend
April 22, 2023

Great service! Filled order quickly! Quality materials! Great selection!

Date of experience: April 22, 2023
North Carolina
2 reviews
0 helpful votes
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Very comfortable frames.
April 22, 2023

The try on tool is key. Best of any eyeglasses retailer out there. And the reason why I purchased my glasses from eyebuydirect.

Date of experience: April 22, 2023
Alabama
1 review
0 helpful votes
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Good service
April 21, 2023

Fairly quick turnaround time. Good selection as well good discount codes if you are a regular or at least yearly customer.

Date of experience: April 21, 2023
North Carolina
1 review
0 helpful votes
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Awesome Site for Glasses
April 21, 2023

Once your prescription is entered - shopping for glasses is quick and easy! I"ve used this site many times as I am one that constantly loses my glasses. I watch for the "sales" and order a few pair at one time so I always have a pair and I can put a pair in different rooms of the house, keep a pair at work, keep a pair in the car, etc. I love eyebuydirect and will continue to use them for my prescription eyewear!

Date of experience: April 21, 2023
Illinois
1 review
0 helpful votes
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Great
April 21, 2023

Have been buying prescription glasses here for years, really nice quality and extremely helpful customer service!

Date of experience: April 21, 2023
New York
1 review
0 helpful votes
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Great product
April 19, 2023

Great experience overall! This is the second time I've ordered with them and will continue to get my glasses through them!

Date of experience: April 19, 2023
New Jersey
1 review
0 helpful votes
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Great Value!
April 17, 2023

Great value. Easy to order and received very quickly.

Date of experience: April 17, 2023
Georgia
1 review
0 helpful votes
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Transition Lenses
April 17, 2023

I absolutely love my transition lenses glasses I bought...for the most part. I noticed that they aren't changing to the darkest they could be when I'm in the car, which is when I need them most, but I don't think that's necessarily an issue. I think it's because my car already has anti-glare on it, so the glasses don't fully transition behind that kind of glass. Overall, when I'm outside and it's bright, the glasses are fantastic!

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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This exceeded my expectations in every way. I like the virtual try on, really like the Ray Ban frames that don't seem to be available anywhere else--not at this price. And then the order process was easy and the fulfillment was incredibly fast. Even the packaging exceeded my expectations. Recommend!

Date of experience: April 16, 2023