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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Instructions were easy to understand and follow. Glasses were delivered in the time promised. The final result was great eyewear at an affordable cost!
I'm a little disappointed because I adore the frames I ordered, but one of them came a size too small, and rather than acknowledging my refund/exchange request, I'm being asked to fill out this receipt acknowledgment.
I ordered a pair of glasses I lost and wanted to replace them but couldn't afford the $230 they cost me. My daughter suggested I try Eyebuydirect and I did, but I wasn't expecting the same quality for the $40 I paid (includes shipping). About three weeks later they arrived and I couldn't tell the difference!
Great glasses and reasonably priced! Easy to try on with special camera effect.
My phone auto populated the incorrect zip code at checkout to which I noticed after I got the confirmation email. I contacted a representative from eyebuy direct who assured me she had change the zip code. Although, when usps tried to deliver it got returned to the post office because the zip code didn't match which in turn put my package in limbo. I had to contact usps to clear the whole situation to which they told me they would possibly deliver to the correct zip code or mail it back to the sender. It just made the whole process long and frustrating.
Love that I can virtually try on the glasses. Delivery was as promised.
Once you know how to read your prescription, easy to enter all the needed information. Must know your preferred size of glasses' frames so you don't order ones too small or big.
Return customer so was aware of the cost, selection, ease of ordering.
Great prices, great customer service, if you have issues just reach out, and they'll take care of you!
Had to make a return for a wrong prescription. They made it super easy and replaced the glasses at no cost.
Great service! Filled order quickly! Quality materials! Great selection!
The try on tool is key. Best of any eyeglasses retailer out there. And the reason why I purchased my glasses from eyebuydirect.
Fairly quick turnaround time. Good selection as well good discount codes if you are a regular or at least yearly customer.
Once your prescription is entered - shopping for glasses is quick and easy! I"ve used this site many times as I am one that constantly loses my glasses. I watch for the "sales" and order a few pair at one time so I always have a pair and I can put a pair in different rooms of the house, keep a pair at work, keep a pair in the car, etc. I love eyebuydirect and will continue to use them for my prescription eyewear!
Great experience overall! This is the second time I've ordered with them and will continue to get my glasses through them!
Great value. Easy to order and received very quickly.
I absolutely love my transition lenses glasses I bought...for the most part. I noticed that they aren't changing to the darkest they could be when I'm in the car, which is when I need them most, but I don't think that's necessarily an issue. I think it's because my car already has anti-glare on it, so the glasses don't fully transition behind that kind of glass. Overall, when I'm outside and it's bright, the glasses are fantastic!
This exceeded my expectations in every way. I like the virtual try on, really like the Ray Ban frames that don't seem to be available anywhere else--not at this price. And then the order process was easy and the fulfillment was incredibly fast. Even the packaging exceeded my expectations. Recommend!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo