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EyebuydirectReviews 3,945

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
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California
1 review
0 helpful votes
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This exceeded my expectations in every way. I like the virtual try on, really like the Ray Ban frames that don't seem to be available anywhere else--not at this price. And then the order process was easy and the fulfillment was incredibly fast. Even the packaging exceeded my expectations. Recommend!

Date of experience: April 16, 2023
New York
1 review
0 helpful votes
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Returned
April 16, 2023

I returned the rx was not right. But your customer service was really good. And the return was fairly easy
Still waiting on the funds bring returned. But it hasn't been too long yet.

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Fair Price
April 16, 2023

Wide selection of frames and simple to provide prescription details.

Date of experience: April 16, 2023
New York
1 review
0 helpful votes
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Lots of frames and fast shipping!
April 15, 2023

Lots of variety and very easy to find affordable frames you like. Great customer service and easy returns as well.

Date of experience: April 15, 2023
Arizona
1 review
0 helpful votes
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Stylish
April 12, 2023

Many styles available at a good price. They arrived fairly quickly and fit well.

Date of experience: April 12, 2023
Kentucky
1 review
0 helpful votes
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I understand the business model; however, it would be nice if sales bundles were done that included some of the more common features that customers purchase vs. everything being a-la-carte. For example, I purchase a $20 frame, but after I add filtering for computer use (which who doesn't need this feature), lens thinness (which who doesn't WANT this feature), and non-scratch surface (again, shouldn't this be an automatic feature?)...a low-cost set of glasses is now almost, if not more than $100. That gets expensive over time. It would be nice to have the most commonly selected features included and increase your starting price accordingly, listing it out so the customer knows what they are buying up front.

Date of experience: April 12, 2023
Oregon
1 review
0 helpful votes
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The ordering experience was easy and quick, and I received my glasses very quickly! There was one point of confusion about my prescription, and the communication about that was prompt and friendly.

While my glasses are great, which is most important, the lanyard/chain I added onto my order keeps slipping off my glasses when I try to wear them around my neck. The rubber loops that go on the ear piece of the glasses just won't get/stay tight. I was lucky enough to catch my glasses each time they slipped, until they finally dropped to the floor one time. I've given up on the lanyard, which was a waste of $12.

Date of experience: April 12, 2023
Georgia
2 reviews
0 helpful votes
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It was ok
April 11, 2023

It was ok. Expected the glasses to be darker in sunlight, frames not so big. So, I was disappointed.

Date of experience: April 11, 2023
North Carolina
1 review
0 helpful votes
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I have bought the same frames 4 years in row
April 11, 2023
Updated review

Always cute glasses - easy to add new and multiple prescriptions! Wonderful prices!

Date of experience: April 11, 2023

Easy searching, great filters, and the glasses never...
June 12, 2020
Previous review

Easy searching, great filters, and the glasses never disappoint.

Date of experience: April 28, 2020
California
1 review
0 helpful votes
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Amazing!
April 11, 2023

It was amazing delivery was a week and tracking updates were also 10/10. Got my glasses well packaged no damage at all and it came with a case and extra cloth to clean my glasses.

Date of experience: April 11, 2023
Maryland
2 reviews
0 helpful votes
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Somewhat Deceptive
May 10, 2023

I responded to this ad through the text message you sent me which offered a coupon to purchase "OOOBOHO" and 2-day delivery, once I completed my first pair of glasses, neither offer was available to select from. Please do not text me offers that draw my attention, yet are not available to me...I consider that as false advertising. Hopefully all goes well and this will not be my last purchase.

Date of experience: April 10, 2023
Kentucky
1 review
0 helpful votes
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Great glasses
April 9, 2023

My glasses were just what I was looking for and at a good price.

Date of experience: April 9, 2023
Ohio
4 reviews
0 helpful votes
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Great site
April 8, 2023

Excellent site.Great selection of glasses,including premium brands.Love the available discounts.

Date of experience: April 8, 2023
North Carolina
1 review
0 helpful votes
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Experience review
April 7, 2023

Excellent in all areas of my experience with this company

Date of experience: April 7, 2023
Illinois
1 review
0 helpful votes
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Nice glasses
April 7, 2023
Updated review

Nice selection, navigation is okay but a little clunky

Date of experience: April 7, 2023

Easy to navigate
March 16, 2023
Previous review

Easy to navigate

Date of experience: March 16, 2023
Idaho
1 review
0 helpful votes
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Glasses Made Easy
April 6, 2023

Easy to navigate and to understand what I was doing.

Date of experience: April 6, 2023
Georgia
1 review
0 helpful votes
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Not good
May 5, 2023
Updated review

Kept checking on line about my order...then noticed a "order on hold" msg (?) I call, low and behold you are saying my PE number is NOT on the form? I went thru MAJOR hassle to get that info so I KNOW it is on the form(!). The lady says 'oh its on the form we just have to move it (or something rediculous like that) WHY NOT EMAIL ME?

So I asked to make sure you did not need anything else from me- SSN? Shoe size? Favorite color? I am baffled on this one.

This is just so stupidly absurd. I will not be recommending your company. Prices were great but...

I don't even think the lady apologized (if she did I was so royally pissed at the utter total lack of (words fail me).

At least now I have the PE orders and now how to order glasses on line (and save big bucks, wow)

Date of experience: April 5, 2023

Actually much easier than your competitor (zinni)
March 15, 2023
Previous review

Actually much easier than your competitor (zinni)

Date of experience: March 15, 2023
Kentucky
1 review
0 helpful votes
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Another look. I can see and others look at me! A good thing and so affordable.

Date of experience: April 5, 2023
Illinois
1 review
0 helpful votes
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I can't stand eyebuydirect!
April 5, 2023

Because I can't stop buying amazing glasses! It's becoming a problem. Keep up the good work y'all.

Date of experience: April 5, 2023
Texas
1 review
0 helpful votes
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Red Glasses
April 5, 2023

So easy to select and I love how you can try them on virtually. They are perfect and will be buying more! I get so many compliments.

Date of experience: April 5, 2023