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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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So easy to select and I love how you can try them on virtually. They are perfect and will be buying more! I get so many compliments.
I always appreciate working with eye buy direct. Easy and if adjustments need to made, it is always taken care of quickly. Thank you for your attention to detail and wonderful prices. This is done without sacrifice. =)
I was shown step by step on how to order, the process was very easy! Plus the frames were too cute!
Overall smooth ordering and delivery process. Very easy to navigate website and order steps.
It was easy to order, website is well done. The glasses came in quickly and we are very happy with the look of the glasses. We ordered from several places at the same time and these were the first ones to come in. Unfortunately, these were the only ones that the prescription was off on. Both eyes are blurry.
Easy and fast. Great selections. It's pricey once you start to add lenses and stuff but it was overall pretty affordable.
The shipping took a while but I love my new glasses
I struggle with the lenses popping out of the glasses easily but these ones i bought are the strongest i've ever gotten! Super happy
It was a good and friendly experience overall! I ordered 2 pairs of glasses but one of them just did not suit me- to no one's fault but my own. I requested a return/replacement via email within the 14 day period, and Customer Service answered very quickly and were very thorough with the steps to request replacement. I appreciate the timeliness and how nice they were to help.
This was my first time purchasing prescription glasses online and it was awesome! There are so many frames and lenses to choose from. The virtual try on was really good and helpful. For me the best of all were that the prices were very reasonable. After my purchase I received some pretty good discount options as well so will be soon making another purchase. My glasses arrived to me really fast as well.
Overall I am very happy with EyeBuyDirect!
Highly recommend EyeBuyDirect! Do it order your pair now
Very easy online shopping and prices with great options! USPS delivery updates se scarce but glasses were delivered on time.
Excellent experience- quick and easy ordering, Amazing deal, I'll never buy glasses any other way
Great experience, glasses are always perfect! I've been ordering from them for several years now for myself and my daughter. My go to!
My vision has been improved and the quality of the frame meets my expectations.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo