business logo of Eyebuydirect

EyebuydirectReviews 3,947

4.6

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
How would you rate Eyebuydirect?
grey star
grey star
grey star
grey star
grey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
396
value
1,285
shipping
1,285
returns
37
quality
1,314
This company does not typically respond to reviews

Instant Feedback

243,418 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Maritza C.
Unfollow Maritza C.
Share Review
Report Review

Red Glasses
April 5, 2023

So easy to select and I love how you can try them on virtually. They are perfect and will be buying more! I get so many compliments.

Date of experience: April 5, 2023
Kentucky
1 review
0 helpful votes
Follow Stan D.
Unfollow Stan D.
Share Review
Report Review

Grat
April 4, 2023

Quick and easy. It took a little to decide which frams to pick. But wife found what she wanted. And is very pleased

Date of experience: April 4, 2023
Pennsylvania
1 review
0 helpful votes
Follow Cynthia I.
Unfollow Cynthia I.
Share Review
Report Review

I always appreciate working with eye buy direct. Easy and if adjustments need to made, it is always taken care of quickly. Thank you for your attention to detail and wonderful prices. This is done without sacrifice. =)

Date of experience: April 4, 2023
Kentucky
1 review
0 helpful votes
Follow Shannon O.
Unfollow Shannon O.
Share Review
Report Review

Easy to navigate
April 3, 2023

I was shown step by step on how to order, the process was very easy! Plus the frames were too cute!

Date of experience: April 3, 2023
Nevada
1 review
0 helpful votes
Follow Edson U.
Unfollow Edson U.
Share Review
Report Review

Good
April 1, 2023

Good very good good good good good good good good good good good good

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
Follow Amauree X.
Unfollow Amauree X.
Share Review
Report Review

Good materials
April 1, 2023

Overall smooth ordering and delivery process. Very easy to navigate website and order steps.

Date of experience: April 1, 2023
Indiana
1 review
0 helpful votes
Follow Leo K.
Unfollow Leo K.
Share Review
Report Review

It was easy to order, website is well done. The glasses came in quickly and we are very happy with the look of the glasses. We ordered from several places at the same time and these were the first ones to come in. Unfortunately, these were the only ones that the prescription was off on. Both eyes are blurry.

Date of experience: April 1, 2023
California
1 review
0 helpful votes
Follow Kristina H.
Unfollow Kristina H.
Share Review
Report Review

Super fast
April 1, 2023

Easy and fast. Great selections. It's pricey once you start to add lenses and stuff but it was overall pretty affordable.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
Follow Masterpiece X.
Unfollow Masterpiece X.
Share Review
Report Review

I love my glasses
April 1, 2023

The shipping took a while but I love my new glasses

Date of experience: April 1, 2023
Pennsylvania
1 review
0 helpful votes
Follow Jenna H.
Unfollow Jenna H.
Share Review
Report Review

More than happy with eyebuydirect
March 31, 2023

I struggle with the lenses popping out of the glasses easily but these ones i bought are the strongest i've ever gotten! Super happy

Date of experience: March 31, 2023
Louisiana
1 review
0 helpful votes
Follow Kelsey B.
Unfollow Kelsey B.
Share Review
Report Review

My EyeBuyDirect Experience
March 30, 2023

It was a good and friendly experience overall! I ordered 2 pairs of glasses but one of them just did not suit me- to no one's fault but my own. I requested a return/replacement via email within the 14 day period, and Customer Service answered very quickly and were very thorough with the steps to request replacement. I appreciate the timeliness and how nice they were to help.

Date of experience: March 30, 2023
Virginia
1 review
0 helpful votes
Follow Z Q.
Unfollow Z Q.
Share Review
Report Review

This was my first time purchasing prescription glasses online and it was awesome! There are so many frames and lenses to choose from. The virtual try on was really good and helpful. For me the best of all were that the prices were very reasonable. After my purchase I received some pretty good discount options as well so will be soon making another purchase. My glasses arrived to me really fast as well.
Overall I am very happy with EyeBuyDirect!

Date of experience: March 30, 2023
Colorado
1 review
0 helpful votes
Follow Traci K.
Unfollow Traci K.
Share Review
Report Review

Glasses
March 29, 2023

Awesome love my frames fit perfectly would recommend

Date of experience: March 29, 2023
Italy
1 review
0 helpful votes
Follow Vasooda A.
Unfollow Vasooda A.
Share Review
Report Review

Highly recommend EyeBuyDirect! Do it order your pair now

Date of experience: March 29, 2023
Massachusetts
1 review
0 helpful votes
Follow Arielle U.
Unfollow Arielle U.
Share Review
Report Review

I can see clearly now
March 29, 2023

Very easy online shopping and prices with great options! USPS delivery updates se scarce but glasses were delivered on time.

Date of experience: March 29, 2023
California
1 review
0 helpful votes
Follow Gena U.
Unfollow Gena U.
Share Review
Report Review

Amazing deal
March 28, 2023

Excellent experience- quick and easy ordering, Amazing deal, I'll never buy glasses any other way

Date of experience: March 28, 2023
Massachusetts
1 review
0 helpful votes
Follow alicia B.
Unfollow alicia B.
Share Review
Report Review

Repeat buyer
March 28, 2023

Great experience, glasses are always perfect! I've been ordering from them for several years now for myself and my daughter. My go to!

Date of experience: March 28, 2023
Indiana
1 review
0 helpful votes
Follow Cathy E.
Unfollow Cathy E.
Share Review
Report Review

Good service
March 28, 2023

Ordered 2 pr of prescription sunglasses. Both work well

Date of experience: March 28, 2023
Illinois
1 review
0 helpful votes
Follow James J.
Unfollow James J.
Share Review
Report Review

My vision has been improved and the quality of the frame meets my expectations.

Date of experience: March 27, 2023
Florida
1 review
0 helpful votes
Follow Megan O.
Unfollow Megan O.
Share Review
Report Review

Great
March 26, 2023

Great glasses! We have been happy everytime! Thanks!

Date of experience: March 26, 2023