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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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High-quality prescription eyewear at affordable prices! I love the online app for "trying on". I've ordered several pairs of glasses through this app for myself and my husband, and we are very happy! Now I can have a "wardrobe" of fashionable eyewear. We ordered premium transition and progressive lenses- and they came out great! It eliminates the need for separate sunglasses or reading glasses, for most purposes.
When I discovered this app I needed a new look from the glasses that were at the clinic. Also more affordable while still being great quality. The prescription portion is explained well and shows examples as well so you can type in your prescription. On different note, I will say the customer service needs to stay true about that 48 hour call window because it's been over a week since I've heard from someone. Eyebuydirect is still a great website to find glasses and customize them to your liking.
Returning customer - same Good experience each time I've ordered.
From updating my prescription through delivery every step was easy to navigate and the result was, as always, perfect
Online view was misleading, ended leaving for my trip without my glasses only to find out two days later that glasses were delivered the evening before my departure.
They are easy to get your glasses. Pick them out and you have them
Great took a while to figure out how to order but overall great experience
It was easy to order and the price for progressive lenses cant be beat.
My prescription Is not accurate and they differ from each pair I ordered.
Easy to figure out frame size, easy to order, good selection, good price
I have always loved every pair of glasses I have gotten from this company and LOVE not having to empty my bank account just to be able to see clearly.
My son asked me to buy glasses from here. I was very skeptical as I never heard of EyeBuyDirect before. Shipped fast, super affordable, saved me over a hundred bucks! Packaged nice! I will definitely buy from gere again!
Very happy with the quality of the lens and the frame.
Fair price in regards to quality. Online system very easy to follow.
I have used EBD for at least 8 years and have never been disappointed. I like everything, price, selection and quality.
Great offers and customer service, I was helped right away. Had a great experience buying glasses so far.
Great! All kinds of different designs and price points!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo